Elphas

Customer care associate

Elphas

1,200/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Am a customer care enthusiast and a business developer focused on growth and dedicated to customer satisfaction. My day-to-day activities is about linking companies with smart solutions, always putting customers first because they are the first point of a conversation and conversion. Adept at improving customer experiences and achieving tangible growth. Recognized for flexibility, active involvement, and making a significant impression throughout customer environments.

Top Skills

Adobe XD · <1 yearB2B Sales · <1 yearCalendar Management · <1 yearContent Marketing · <1 yearCopywriting · <1 year

Skills & Expertise

Content & Writing

CopywritingBeginner
Creative WritingBeginner
Email CopywritingBeginner

Customer Success

Phone SupportBeginner
Social Media SupportBeginner
Email SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner
Video SupportBeginner
ZendeskBeginner

Data & Analytics

Excel (Advanced)Beginner

Design & Creative

Adobe XDBeginner

E-commerce & Marketplace

ShopifyBeginner

Finance & Accounting

QuickBooksBeginner

Marketing & Growth

Content MarketingBeginner
Google AdsBeginner
Email MarketingBeginner

Sales & Business Development

B2B SalesBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner

Work Experience

Business Growth Representative

Kopokopo Inc

Jun 2024 - Present

Key Achievements:

· Recognize and secure new business prospects to enhance revenue expansion. · Develop and maintain connections with potential and current clients. · Perform market analysis to recognize new trends and prospective clients. · Advocate for KopoKopo's payment and financial services to companies. · Work together with in-house teams to customize solutions that address client requirements. · Negotiate agreements and finalize business transactions to reach established goals. · Offer insights to product and marketing groups to improve service solutions. · Keep precise documentation of sales actions and customer engagements within CRM systems.

B2B SalesPhone SupportSocial Media SupportTechnical SupportLead ManagementEmail Marketing

Customer care experience

Safaricom plc

Sep 2017 - May 2024

Key Achievements:

· Effectively handled more than 100 customer interactions each day, resolving questions promptly. · Drove efforts that improved customer satisfaction, boosting retention rates. · Earned numerous accolades for outstanding customer service. · Managed a large number of incoming and outgoing calls, delivering correct information and addressing problems. · Worked alongside various teams to resolve intricate customer issues. · Recorded customer communications and solutions in the CRM system. · Assisted in formulating customer service policies and procedures. · Guided and instructed new members of the customer care team.

Email CopywritingEmail SupportExcel (Advanced)Lead ManagementSocial Media SupportPhone SupportEmail ManagementCalendar Management

Quick Stats

Age35 years
English LevelFluent
Other Languages
SwahiliFluent
FrenchBasic
ID VerificationNot verified
Portfolio
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Education

Bachelor's Degree

Moi University

2013 - 2015