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B2B Sales and Lead Generation professional with over 10 years of experience in sales, business development and commercial operations. Experienced in sourcing and researching B2B prospects, defining and applying Ideal Customer Profiles (ICP), identifying decision-makers, qualifying leads and managing sales pipelines. Hands-on experience with [link hidden], HubSpot CRM, LinkedIn prospecting, personalised email outreach and CRM data management. Successfully improved lead-to-opportunity conversion from 25% to 52% through structured lead qualification and reduced non-ICP leads from 30% to 12%. Highly organised, analytical and detail-oriented, with a strong understanding of B2B sales processes and international prospecting.

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I am a highly organised and results-driven professional with experience in customer service, virtual assistance, sales, client relationship management and business operations. Through my experience as a Customer Service Agent, Independent Sales Agent and Founder of Beauty by Excel Studio, I have developed strong communication, problem-solving, administrative and multitasking skills. I am experienced in managing customer enquiries, handling bookings, coordinating appointments, maintaining records, processing payments, resolving complaints and ensuring excellent client experiences. I am comfortable working independently, learning new digital tools and managing multiple responsibilities in fast-paced environments. I am seeking a remote opportunity where I can contribute my skills, provide exceptional support and grow professionally.

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Hi! I'm Arlyn, a customer support professional with 7+ years of BPO experience and a growing skill set in Social Media Management. Throughout my customer support career, I've helped US-based customers with account concerns, billing, subscriptions, refunds, orders, and service issues through email, live chat, and other support channels. I've learned that good customer service isn't just about providing answers. It's about listening, understanding the problem, and helping people feel that someone is genuinely there to assist them. My experience in content moderation has also taught me the importance of attention to detail, sound judgment, following policies, investigating reports, and handling sensitive concerns professionally. Beyond customer support, I'm developing my skills in Social Media Management, including Canva graphics, caption writing, content calendars, content pillars, post scheduling, community engagement, and performance tracking. I enjoy helping brands organize their content and communicate with their audience in a way that feels clear, consistent, and authentic. I can support businesses in two important ways: by helping customers have a better experience and by helping brands build stronger connections with their audience. Whether it's responding to customer inquiries, keeping information organized, planning social media content, or tracking engagement, I approach my work with care, curiosity, and a willingness to learn. I'm here to make your workload lighter, help keep things running smoothly, and be someone you can count on. I'm still growing in some areas, especially Social Media Management, but I bring real customer support experience, a strong work ethic, and the willingness to keep improving. I enjoy working with people who value clear communication, teamwork, honesty, and a little humor along the way. I work best when expectations are clear, ideas are welcomed, and everyone treats each other with respect. I'm comfortable working independently, managing my responsibilities, and adapting to new tools and processes. I appreciate feedback, ask questions when something needs clarification, and believe that good communication can prevent a lot of unnecessary stress. Whether I'm assisting customers, organizing tasks, or working on social media content, I like to keep things organized, pay attention to the details, and make sure my work serves a purpose. I value quality over simply getting things done, but I also understand the importance of meeting deadlines and staying productive. I appreciate clients who trust me to do my work, communicate openly, and see collaboration as a partnership. I'm always willing to learn, improve, and find better ways to get things done. My ideal working environment? Professional, supportive, and organized, with room to share ideas and laugh a little, too. We can take our work seriously without taking ourselves too seriously! If you're looking for someone who cares about both the work and the people behind it, we might just make a great team!

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Experienced Customer Service Representative with over four years of dedicated expertise CustomerCare

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3+ years as a Virtual Assistant & Administrative Support with 9+ years of experience across B2B customer service, and technical support in compliance-regulated environments. Proven track record managing CRM systems, lead pipelines, social media growth, email marketing, and high-volume inbox and calendar management for US-based clients. Adaptable across industries, fast at picking up new tools and workflows.

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Hi, I’m Ivy, a dedicated Virtual Assistant with 3+ years of experience helping business owners, realtors, coaches and entrepreneurs stay organized. As a Born Again Christian, I value honesty, integrity, and excellence. I can assist with: MLS listings, Client follow-ups, Canva graphics, CRM management, Scheduling, Inbox handling, Social media, Reports Customer support. Reliable, detail-oriented, and trustworthy. Let’s work together to make your business stress-free!

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Hello there. I am Cynthia Ndegwa. A Creative Strategist and Brand Consultant. For years, I’ve helped brands, from luxury jewelry to wellness startups find their voice and connect meaningfully with their audiences. My background in psychology and communication fuels how I shape stories, launch campaigns, and build communities that feel real and relatable I blend strategic thinking with creative storytelling. Whether it’s crafting a brand voice, designing social media strategies, or analyzing what makes people tick, I focus on creating work that’s not just eye-catching it’s human-centered and purposeful. I believe the best work happens when strategy meets soul. I don’t just execute ideas, I build genuine connections between brands and the people they serve. If you’re looking for someone who cares deeply about impact, clarity, and creativity, I’d love to bring that energy to your team.

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Skills and Experience; • IT & Networking: Proficient in TCP/IP, VLAN configuration, firewall management, network troubleshooting, and VOIP systems. Backed by specialized training in Cisco Meraki Networking and Microsoft Azure Network Administration. • Technical Software & Cloud Tools: Experienced with MS Office 365, Google Drive, OneDrive, Entra ID, Odoo, Slack, Trello, VMware/VirtualBox, Mikrotik, Synology, and AI productivity tools (Claude AI, Gemini AI, ChatGPT, MS 365 Copilot). • Project Management: Skilled in end-to-end project lifecycles, site supervision, budget planning, vendor negotiation, subcontractor oversight, risk mitigation, and snag resolution. • Administration & Communication: Expert in diary management, meeting coordination, travel arrangements, meticulous digital filing, stakeholder liaison, executive reporting, and maintaining a 100% email response rate. • Financial & Compliance: Grounded in basic accounting principles, project budgeting, cost reconciliation, procurement, expense tracking, invoice management, tender documentation, and regulatory compliance maintenance. I would be a great hire because of the below; • Dual-Threat Technical & Administrative Acumen: I bridge the gap between heavy technical execution (networking, cloud migration, server management) and high-level administrative excellence (office management, executive reporting, compliance). This allows me to step into multifaceted roles and immediately add value across technical and operational departments. • Quantifiable Impact & Efficiency Gains: I have a proven record of driving operational excellence, demonstrated by my ability to reduce material procurement costs by 40% through strategic supplier sourcing and cut document retrieval times by 70% by designing efficient digital filing systems. • Demonstrated Adaptability & Leadership: Across construction sites, IT helpdesks, telecommunications rollouts, and retail environments, I have successfully led cross-functional teams, negotiated with stakeholders, enforced strict safety protocols, and managed complex logistics under tight deadlines. • Commitment to Continuous Upskilling: My recent certifications in Cisco Meraki Networking and Microsoft Azure Network Administration (earned in [phone hidden]) show that I actively maintain cutting-edge technical knowledge in modern enterprise IT infrastructure.

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You're running a business. Social media is the last thing you have time for but you can't afford to ignore it either. Posts go up late, or not at all. You've tried doing it yourself or handed it off to someone who needed more managing than the accounts did. Sound familiar? I'm a full-time VA specializing in social media management for small businesses, startups, and e-commerce brands. I handle the content calendar, scheduling, posting, and engagement so you can stop thinking about it and get back to running your business. I also cover lead generation, customer support, admin, and content moderation, so I grow with your needs. Full-time availability. Tools: Hootsuite, Canva, HubSpot, Salesforce, Zendesk, Trello, Google Workspace, and more. The clients I've worked with tend to stick around. If you're tired of social media falling through the cracks let's talk. "Learning never exhausts the mind." — Leonardo da Vinci A principle I actually live by.

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Administrative and executive assistant with 30 years of experience supporting senior leaders, including 5 years in a virtual or remote environment. Spent 23 years at Sanofi, most recently as Executive Personal Assistant to the Country Lead, managing calendars, travel, global correspondence and a 1,700-delegate international event. Experienced in internal communications, social media content, website and LinkedIn management, and assessing grant applications. Since [phone hidden], has provided contract-based remote administrative support through Davies Remote Administrative Services. Reliable, organised and proactive, with strong written English and the ability to work independently with global teams using Google Workspace, Microsoft Office, Canva and AI tools.

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I am an experienced Virtual Assistant specializing in comprehensive administrative support, email management, and executive data handling. I bring advanced proficiency in managing complex inboxes, handling professional correspondence with zero errors, and keeping digital workflows organized. With over 5 years of professional corporate communications background, I possess a sharp eye for detail, strong organizational skills, and absolute reliability under pressure. I am fully equipped to streamline your daily administrative tasks, manage email scheduling seamlessly, and deliver exceptional support to keep your operations running smoothly.

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Professional Summary Results-driven sales and client success professional with extensive experience in telecommunications sales, real estate, business development, and digital marketing. Skilled in lead generation, CRM management, pipeline tracking, consultative selling, client relationship management, and objection handling. Proven ability to identify customer needs, communicate value propositions, manage multiple accounts, and support business growth through strategic follow-ups and customer-focused solutions. Recognized for strong communication skills, adaptability, and a goal-oriented mindset, with a background in outbound sales and a track record of working toward sales targets. Eager to leverage transferable sales and marketing expertise to drive revenue growth, build lasting client relationships, and succeed in new industries, including automotive products and dealer programs.

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SOUND ADVICE BPO POSITION: SOLAR OPERATIONS MANAGER DATE: AUGUST 20, [phone hidden] TO MARCH 28, [phone hidden] JOB DESCRIPTION: • Develop and implement call center policies and procedures • Hire, train, and supervise call center staff • Monitor and analyze call center performance metrics to improve quality and productivity • Identify areas for operational improvement and develop strategies to address them • Ensure adherence to company and industry regulations and standards • Maintain positive relationships with clients and stakeholders • Prepare and present reports on call center operations to senior management • Devise ways to optimize procedures that employees are expected to follow during and between calls;. • Managed and led a team of appointment setters to generate qualified solar consultation appointments • Set and tracked KPIs including call volume, conversion rate, and appointment show rate • Developed and optimized call scripts, improving appointment booking conversion rates • Monitored team performance through call reviews, coaching, and real-time feedback • Oversaw CRM management, ensuring accurate lead tracking and timely follow-ups • Coordinated with sales and marketing teams to align lead quality and campaign performance • Implemented process improvements that increased team productivity and reduced lead response time • Generated daily and weekly performance reports to guide decision-making, Trained and onboarded new agents, improving ramp- up time and overall team efficiency BIZ SUPPORT SOLUTIONS BPO POSITION: BUSINESS DEVELOPMENT /OPERATIONS MANAGER DATE: JAN 20, [phone hidden] – JULY 18, [phone hidden] JOB DESCRIPTION: • Leads and communicates the Service Operations Strategy to team Leads and team members Strong interpersonal & influence management skills. • Knowledge of Client and end user requirement • Identify opportunities of improvement with in his Queue • Monitor the performance of the team leads, team members and new hires for his respective Queue. >Undertake one-on-one and group interactions to provide appropriate inputs. • Maintain continuous focus on process metrics, quality and cost and to escalate exigencies and non-compliances in respective Queue. • Provide functional support & direction on operational needs to the team leads and team members. Floor management, team rostering and intra-day management for 24/7/365 operations. COMPANY: TELPROS INC POSITION: OPERATIONS MANAGER DATE: June 5, [phone hidden] – SEPTEMBER 11, [phone hidden] JOB DESCRIPTION: • Make outbound calls to potential customers • Qualify leads and set appointments for sales team • Follow up with leads and ensure customer satisfaction • Maintain accurate records of calls and appointments in CRM system • Communicate effectively with team members and management • Meet or exceed weekly and monthly appointment setting goals • Stay up-to-date with product and service knowledge • Provide feedback to improve sales and marketing strategies

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With 16 years of experience as a Virtual Assistant—2 years in a BPO office setup and 14 years working remotely—I bring a strong background in project management for web development, quality assurance, social media content and management, customer and admin support, executive assistance, and lead generation using LinkedIn Sales Navigator. I also have expertise in email management, travel and calendar management. I have a basic knowledge of PPC: Google Ads, Meta Ads, Tiktok Ads, Pinterest Ads and LinkedIn Ads. My diverse skill set and adaptability make me a valuable asset to any team. Let’s connect and explore how I can support your business!

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I’m a Virtual Assistant with around 7 years of experience supporting international clients across marketing, operations, admin, project coordination, and web development. My work includes client communication, CRM and lead tracking, social media and content creation, graphic design, short-form video editing, websites and landing pages, workflow support, and day-to-day business operations. I’m used to working independently, learning new systems quickly, and taking ownership of tasks from start to finish.

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I have experience in social media management, content creation, graphic design, and short-form video editing, working with businesses across different industries. I'm skilled in using Canva Pro, CapCut Pro, Opus Clip, and Meta Business Suite. My experience includes creating social media graphics, writing captions, editing videos, planning content, scheduling posts, maintaining brand consistency, and supporting day-to-day social media activities. I'm organized, detail-oriented, open to feedback, and comfortable working independently or as part of a team. I'm also eager to contribute creative ideas while continuing to grow my skills.

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I am a reliable and detail-oriented Virtual Assistant with almost 2 years of experience in cold calling, telemarketing, customer service, sales, and administrative support. I have experience handling outbound calls, generating leads, setting appointments, managing emails and calendars, organizing documents, data entry, and conducting online research. I am skilled in using tools such as Google Workspace, Canva, Microsoft Office, Google Voice, and 8x8 Work. I am adaptable, organized, a fast learner, and committed to delivering quality work while helping businesses manage their daily operations efficiently.

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Senior recruiter with 5+ years of full-cycle recruitment and RPO for clients in the UK, US and South Africa, built on 10 years of international client service with Lufthansa InTouch and Key Travel. I fill the roles that stay open: 5 long-open positions filled in 8 weeks for a US digital marketing client, 40% faster time-to-hire after building a company's first structured hiring process, 95% client satisfaction and an [phone hidden]% offer-acceptance rate. I recruit across digital marketing, technology, engineering, skilled trades, healthcare and finance, plus executive and virtual assistant roles. My strengths are Boolean and X-Ray sourcing, LinkedIn Recruiter, high-quality screening, stakeholder management, offer management and hiring against targets and SLAs, with a medical recruitment background in compliance-heavy, multi-stage placements. I use AI every day (Claude, ChatGPT, Perplexity) to source, screen and report faster, without losing the human judgement good hiring needs. I also co-run a digital marketing agency, so I understand the marketing roles I recruit for. Reliable, fast to ramp up, and available immediately for full-time remote work in US, UK and European hours.

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Hi my name is Ria Mae De Los Reyes. I am 26 years old from the Philippines. I recently completed my internship related to mechanical engineering which gave me hands-on experience, built a strong foundation in my field and seeing how theoretical concepts come to life in a practical setting. Right now I am looking for new opportunities to grow, share and contribute my learnings.

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I have a career spanning over 35 years and I have expertise in admin,Virtual Assistant, call centre agent , Financial Advisor, Home Loan Specialist, Reception,customer enquiries, P/A,client liason ,small business start up , teaching English . I am extremely organised, efficient,easily able to multi task and prioritise and I am able to work unsupervised.

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