Social Media Manager/Customer ServiceSocial Media Manager/Customer Service
Arlyn
$400
per month
($2/hour)
Profile Description
Hi! I'm Arlyn, a customer support professional with 7+ years of BPO experience and a growing skill set in Social Media Management. Throughout my customer support career, I've helped US-based customers with account concerns, billing, subscriptions, refunds, orders, and service issues through email, live chat, and other support channels. I've learned that good customer service isn't just about providing answers. It's about listening, understanding the problem, and helping people feel that someone...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Customer Service
Concentrix-CVG
Sep 2023 - Present
Key Achievements:
- Handled approximately 100 tickets per day, depending on case complexity, while reviewing copyright reports across Meta platforms, including WhatsApp. - Investigated reported content and assessed cases against company policies to determine whether removal was appropriate. - Communicated investigation results to reporters through email, providing clear explanations of case outcomes. - Reviewed appeals from reporters who disagreed with initial decisions and reassessed their concerns according to applicable policies. - Managed a high volume of cases while giving more complex reports the time and attention needed for a thorough review. - Developed strong attention to detail, decision-making, and case investigation skills while handling copyright concerns and sensitive content reports.