Ma.

Virtual Assistant and Social Media Specialist

Ma.

500/mo
Tanza, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

You're running a business. Social media is the last thing you have time for but you can't afford to ignore it either. Posts go up late, or not at all. You've tried doing it yourself or handed it off to someone who needed more managing than the accounts did. Sound familiar? I'm a full-time VA specializing in social media management for small businesses, startups, and e-commerce brands. I handle the content calendar, scheduling, posting, and engagement so you can stop thinking about it and get b...

Top Skills

Canva · 3 yearsSalesforce · 3 yearsAccount Management · 2 yearsB2B Sales · 2 yearsContract Review · 2 years

Skills & Expertise

Customer Success

Live Chat SupportIntermediate
Phone SupportIntermediate
Lead ManagementIntermediate
ZendeskIntermediate
Ticket ManagementIntermediate
Social Media SupportIntermediate
Email SupportBeginner

Design & Creative

CanvaAdvanced
Social Media GraphicsIntermediate
CapCutIntermediate

E-commerce & Marketplace

GumroadIntermediate
Product Listing OptimizationBeginner

Finance & Accounting

QuickBooksIntermediate

Marketing & Growth

Email MarketingIntermediate
Community ManagementIntermediate
Content StrategyIntermediate
Instagram GrowthIntermediate
Social Media AnalyticsIntermediate
HubSpotIntermediate
Hootsuite/BufferIntermediate
Meta Ads (Facebook/Instagram)Beginner

Real Estate Operations

Real Estate ListingIntermediate
VrboBeginner
AirbnbBeginner

Sales & Business Development

SalesforceAdvanced
Lead GenerationIntermediate
Account ManagementIntermediate
B2B SalesIntermediate
Cold Email OutreachIntermediate
Warm Outreach & Appointment SettingIntermediate
Zoho CRMIntermediate
Apollo.ioIntermediate

Specialized Skills

Contract ReviewIntermediate
Coaching & MentoringIntermediate

Virtual Assistance & Admin

Email ManagementIntermediate
Document ManagementIntermediate
Research & Information GatheringIntermediate
Data EntryIntermediate
Calendar ManagementIntermediate
CalendlyIntermediate
ClickUpIntermediate
NotionIntermediate
TrelloIntermediate

Work Experience

Jr. Real Estate Outreach & Social Media Associate

Local Leads Co.

Aug 2025 - Aug 2026

Key Achievements:

- Managed and grew clients' real estate social media presence across Instagram and Facebook - Created and scheduled branded posts, reels, and virtual staging content to boost audience engagement - Handled end-to-end content calendar so clients stayed consistent without spending time on it themselves - Coordinated with real estate agents to align content with listings, open houses, and promotions - Used Hootsuite and Meta Business Suite to schedule and monitor performance

Social Media SupportLead ManagementEmail SupportCanvaCapCutSocial Media GraphicsMeta Ads (Facebook/Instagram)Social Media AnalyticsEmail MarketingReal Estate ListingLead GenerationCold Email OutreachCalendar ManagementEmail ManagementData EntryApollo.io

Part-Time Freelancer

Upwork

May 2025 - Aug 2025

Key Achievements:

- Served as QA reviewer for anime content, reviewing and flagging episodes for quality and compliance - Conducted Instagram DM outreach for clients in real estate (construction) and fitness industries - Performed data cleansing and record updates in QuickBooks - Created short-form reels for posting across client social media accounts

Instagram GrowthCommunity ManagementResearch & Information GatheringData EntryAirbnbVrbo

Live Chat Support & Social Media Associate

Empower U Inc.

Oct 2023 - Dec 2024

Key Achievements:

- Provided platform support to prospective and existing clients via live chat and email - Moderated Discord community and social channels (Facebook, Instagram, Twitter, YouTube) - Removed spam and prohibited content and responded to private messages across platforms - Engaged in soft selling to customers exploring the trading platform

Live Chat SupportSocial Media SupportTicket ManagementEmail SupportCommunity ManagementHootsuite/BufferHubSpotData Entry

Content Moderator or Reviewer

Byborg Enterprises

May 2024 - Oct 2024

Key Achievements:

- Reviewed and moderated videos, AI-generated images, and messages for policy compliance - Tagged and categorized content, adding accurate captions aligned with platform guidelines - Collaborated with a wide team of reviewers to maintain consistent moderation standards

Document Management

Lead Generation Specialist & Live Chat Support

Telus International Philippines (Corelogic)

Sep 2021 - Oct 2023

Key Achievements:

- Generated leads and coordinated with onshore sales teams, consistently meeting daily quotas - Provided inbound and outbound status updates for valuation firms, brokers, and lenders - Independently managed the Websales line end-to-end - Cross-trained across auction sales and sales operations

Live Chat SupportPhone SupportLead ManagementZendeskTicket ManagementReal Estate ListingLead GenerationAccount ManagementSalesforceB2B SalesData EntryEmail Management

Technical Support Representative

Telus International Philippines (Yahoo!)

May 2020 - Dec 2020

Key Achievements:

- Handled Yahoo email technical support including password resets, account recovery, and billing issues - Identified and flagged suspicious account activity; promoted premium security options

Phone SupportTicket ManagementSalesforce

Quick Stats

Age29 years
English LevelFluent
ID VerificationNot verified
Portfolio
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Education

Bachelor's Degree

National Aviation Academy of the Philippines (NAAP/ PhilSCA)

2014 - 2018