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Profile Description

I am a results-driven Sales Professional and Executive Assistant with extensive experience in lead generation, client relationship management, and driving revenue growth. I am skilled in managing sales pipelines, conducting outbound prospecting, identifying potential clients, and converting qualified leads into successful deals. Proficient in CRM systems and professional client communication, I have a proven ability to support high-performing sales teams, manage administrative responsibilities, and deliver excellent results in fast-paced remote work environments.

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Actuarial Science and IT graduate with a strong foundation in data analysis, problem-solving, record management, and business operations, complemented by hands-on experience in financial analysis, actuarial modelling, data validation, and performance reporting. Experienced in utilizing Microsoft Excel, Microsoft Office Suite, Google Workspace, and data management tools to analyze information, maintain accuracy, generate reports, and support informed decision-making. Demonstrates exceptional attention to detail, organizational skills, and the ability to work independently while meeting deadlines and maintaining high standards of accuracy. Alongside a strong analytical background, possesses over two years of experience in customer relations, customer support, sales support, and complaint resolution within high-volume customer-facing environments. Proven ability to respond to customer inquiries, provide accurate information, resolve concerns professionally, maintain customer records, and build lasting client relationships. Skilled in handling customer interactions through phone, in-person, and digital communication channels, conducting follow-ups, escalating complex issues appropriately, and ensuring high levels of customer satisfaction. Recognized for excellent communication, empathy, problem-solving abilities, and a customer-first approach that consistently contributes to positive customer experiences and business growth

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A Virtual Assistant and Digital Operations Specialist, I provide high-level strategic and operational support to coaches, entrepreneurs, and growing businesses. My expertise spans social media strategy, content development, website and funnel creation, CRM automation, and email marketing. I’ve partnered with both emerging brands and established companies to strengthen brand presence, manage e-commerce systems, and execute end-to-end marketing campaigns, including Facebook advertising. I also build comprehensive SOPs to standardize workflows, improve team efficiency, and maintain operational consistency. Through a balance of strategic thinking, creativity, and technical execution, I help businesses scale efficiently and achieve sustainable growth.

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Results-driven E-Commerce Professional with over 10 years of specialized experience in content management, catalog operations, and digital commerce optimization. Proven track record of driving revenue growth through strategic SEO implementation, catalog management, and cross-functional team leadership. Expert in Amazon and Wayfair marketplace operations, with demonstrated success in scaling product listings by 50% and improving operational efficiency by 25%. Adept at leveraging data analytics and conversion optimization strategies to enhance user experiences and boost sales performance by up to 30%. Skilled in vendor relations management, inventory coordination, and implementing innovative content strategies that reduce error rates from 35% to 4%. Committed to delivering excellence in B2C e-commerce environments through strategic execution, process improvement, and comprehensive platform optimization.

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Executives hire me when things are moving fast and they can't afford for anything to slip. Over the past four years I've supported founders in the US, Spain, and South Korea, a Berlin-based tech company, and C-suite teams across multiple time zones, keeping inboxes clear, travel smooth, finances reconciled, and projects on track while they focused on the work that actually needed them. I work across QuickBooks, Xero, Asana, Notion, and most tools that land in my inbox. I pick things up fast, ask the right questions, and rarely need to be told something twice.

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Organized and detail-oriented Virtual Assistant with experience in executive administrative support, social media management and digital operations. Skilled in email and calendar management, scheduling, document organization, customer communication, online research and data entry. Experienced in supporting executive operations, managing social media accounts and handling digital business activities, including Shopify store management. Comfortable working independently in remote environments, managing multiple priorities and learning new tools and systems. Proactive, adaptable and committed to delivering reliable administrative and operational support.

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Results-driven E-Commerce Store Manager and Full-Stack Virtual Assistant with extensive experience managing multi-platform storefronts across Shopify, Etsy, Amazon, and eBay. Proven expertise in end-to-end store operations, advanced product research, active SEO optimization, inventory management, and print-on-demand fulfillment. Adept at leveraging creative design tools like Adobe Photoshop alongside technical workflows to scale online businesses and maximize organic traffic. Detail-oriented, highly adaptable, and committed to delivering exceptional operational efficiency and growth for global clients.

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E-commerce & Growth Marketing Consultant | D2C & B2C | Shopify, Amazon, CRO & Lifecycle Marketing I’m a CIM-certified digital marketing and e-commerce professional with 9+ years of experience across wellness, healthcare, and consumer electronics, including Hi-Lyte, My 1Health, and LG Electronics. My strength is connecting customer acquisition, the online shopping experience, and retention. I combine growth strategy with hands-on execution across storefront optimisation, performance marketing, CRM, SEO, and product launches, focusing on online sales, conversion, and marketing efficiency. I have worked with US consumer brands and across international markets, coordinating creative, development, product, sales and external partners to deliver campaigns and e-commerce projects. SELECTED EXPERIENCE AND IMPACT Hi-Lyte | E-commerce & Growth Marketing • Supported the Adapted Nutrition to Hi-Lyte rebrand, including a Shopify storefront overhaul, content migration and brand alignment. • Improved product-page conversion through layout, imagery and CTA optimisation, and supported strong Meta retargeting performance by aligning product pages with campaign creative. • Managed storefront merchandising and promotional experiences across product launches, seasonal campaigns, bundles, subscription offers and VIP initiatives. • Improved email deliverability through audience segmentation, database cleanup and platform migration, with subsequent work spanning Klaviyo campaigns and lifecycle automation. • Coordinated Shopify and Amazon fulfilment workflows, including SKU alignment, inventory coordination and subscription-order troubleshooting. My 1Health | Global Growth Marketing • Increased online sales by 26%, improved ROAS by 20% and grew organic traffic by 125% year over year. • Led acquisition strategy across paid media, SEO, content and partner channels, covering budget allocation, campaign optimisation and landing-page experimentation. • Developed segmented lifecycle programmes for onboarding, education, retention and reactivation. • Translated analytics, CRM and advertising data into performance reporting, forecasts and channel recommendations. LG Electronics East Africa | Digital Marketing & E-commerce • Managed digital commerce activity across 7 countries and 11 retail partners, covering product merchandising, channel campaigns and online go-to-market execution. • Increased “Where to Buy” clicks by 462% and conversion rate by 1,027%, with annual website traffic reaching 2.7 million. • Coordinated new product introductions and promotional campaigns across product, marketing, sales and retail partners. • Optimised product visibility and customer journeys across brand websites and retail e-commerce channels. CORE EXPERTISE • E-commerce strategy and management • Shopify storefront optimisation • Amazon marketplace management • Conversion rate optimisation • Paid acquisition • CRM and lifecycle marketing • Subscription programmes • Product launches and merchandising • SEO and content strategy • Analytics and attribution • Cross-functional project management PLATFORMS AND TOOLS Shopify, Klaviyo, Google Ads, Meta Ads, GA4, Google Tag Manager, Google Search Console, SEMrush, HubSpot and Mailchimp. I’m seeking e-commerce and growth marketing opportunities with D2C and B2C brands where online sales are a core revenue channel, particularly roles combining commercial planning, acquisition, storefront performance and customer retention.

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I am an experienced Executive Assistant and Virtual Assistant with a strong background in administrative support, email and calendar management, data entry, research, and client communication. I am highly organized, detail-oriented, and able to work independently while managing multiple tasks efficiently. I have supported executives and teams by organizing workflows, meeting deadlines, and maintaining confidentiality. My reliability, strong communication skills, and proactive approach make me a valuable asset to any remote team.

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Results-driven SEO Specialist and Virtual Assistant with over 5 years of experience in digital marketing, administrative support, and online business management. Skilled in SEO strategy, social media management, lead generation, and funnel building, with a strong track record of helping clients boost visibility, streamline operations, and scale their brands. Adept at handling diverse tasks—from keyword optimization and analytics tracking to content scheduling, CRM updates, and client communications. Known for being proactive, detail-oriented, and highly adaptable in fast-paced remote environments, delivering consistent results with professionalism and precision.

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Curriculum Vitae: [link hidden] Shopify designer, video editor and content creator with 5 years of professional design work and 7 years building ecommerce brands. I turn ideas into clean, print-ready artwork, cut Reels and promo videos that hook fast, and keep everything consistent from artwork to storefront. I use AI tools to speed up production and I'm comfortable with bold, humorous brand voices and fast, high-volume output.

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I prefer a customer service or callback role where I can communicate with customers by phone, follow up on enquiries, resolve concerns, maintain accurate records, and help create a positive customer experience. I work best in a supportive, team-oriented environment with clear goals and opportunities to grow.

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3+ years as a Virtual Assistant & Administrative Support with 9+ years of experience across B2B customer service, and technical support in compliance-regulated environments. Proven track record managing CRM systems, lead pipelines, social media growth, email marketing, and high-volume inbox and calendar management for US-based clients. Adaptable across industries, fast at picking up new tools and workflows.

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Versatile Virtual Assistant, Customer Support and Sales Representative with over 4 years of experience supporting customers and businesses across telecommunications, SaaS, education and retail. Skilled in email and live chat support, inbound and outbound calls, appointment setting, CRM management, troubleshooting, lead generation and administrative assistance. Proficient in Zendesk, HubSpot and Zoho, with strong communication, problem-solving and multitasking skills. Reliable, adaptable and committed to delivering excellent customer experiences and helping businesses grow.

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Results-driven Online Business Manager with 7+ years of experience managing and scaling e-commerce brands across Amazon, Shopify and multi-channel marketplaces. Proven expertise in operations management, product launches, team leadership, customer experience, email marketing, and process optimization. Strong record of improving efficiency, increasing revenue and building systems that support long-term growth. Also provided support in Shopify store setup, listing optimization, recruitment coordination, social media management, and business process improvements. E-commerce Operations • Amazon FBA/FBM • Shopify Management • Product Launches • Inventory Control • SOP Development • Team Leadership • Customer Support Management • Email Marketing • Listing Optimization • KPI Reporting • Vendor Coordination • Process Automation • Project Management

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Executive Virtual Assistant and Operations & Systems Specialist with 5+ years of experience supporting U.S.-based founders, executives, and growing businesses. Skilled in executive support, calendar and inbox management, project coordination, CRM management, workflow optimization, documentation, and day-to-day business operations. I also specialize in AI-assisted web and software development, business automation, CRM/workflow systems, API integrations, and building practical digital solutions that reduce manual work and improve operational efficiency. Experienced with tools such as GoHighLevel, n8n, ClickUp, Notion, Slack, Google Workspace, and AI development tools. I bring a combination of reliable execution, systems thinking, technical problem-solving, and operational judgement, allowing me to support the work itself while also improving the systems behind it.

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Highly experienced Lead Generation Specialist, Cold Caller, GoHIghLevel, and Trainer with 10+ years in customer service, sales, and client relationship management. I help businesses grow by generating qualified leads, optimizing outreach strategies, and delivering exceptional client experiences from first contact to conversion. Proficient in multiple CRM, sales, and marketing tools to ensure smooth operations and measurable results. Services I Offer: * Lead generation and prospecting using Lusha, ZoomInfo, Ulinc, and GoHighLevel * Cold calling via RingCentral to identify, qualify, and convert leads * Email marketing campaign setup, management, and optimization using MailerLite * CRM management, database building, and real-time lead updates * Landing page creation and optimization to improve conversions * Sales calls, upselling, and cross-selling tailored to client needs * Client onboarding and workflow automation in GoHighLevel * Customer support via phone, email, and chat for inquiries, disputes, and technical issues * Campaign performance analysis and ROI reporting * Fraud monitoring and account security checks * Team coaching, training, and performance management * Script creation, sales spiels, and process documentation * Resolving escalations and complex client concerns with professionalism * Time, calendar, and task management for efficient operations * Negotiation and deal-closing strategies to exceed sales targets

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Hi, I'm Jhoy! With 5+ years of experience supporting international clients, I combine video editing, social media management, and virtual assistance to keep content and daily operations moving. I edit short- and long-form videos, create Meta ad creatives and social media graphics, manage content calendars, and support email marketing. I also handle client communication, scheduling, project tracking, website updates, landing pages, and basic workflow automation. As Malaya Campsite's owner, I bring hands-on STR marketing experience, from creating videos with 100,000+ views to managing guest inquiries and booking workflows. My value goes beyond individual tasks: I connect creative production with organized execution, helping you maintain brand consistency and stay on top of deliverables and follow-ups. I bring a business owner's perspective, attention to detail, and a commitment to clear communication. Open to ongoing, part-time creative and VA support.

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ICT Professional and Project Manager with over three years of experience in systems administration, network management, web development, database operations and electoral technology. Currently Senior ICT, Voter Registration & Delimitation Officer at the Zimbabwe Electoral Commission (Midlands Province), overseeing ICT infrastructure, BVR kit management, boundary mapping and provincial reporting. Skilled in web development (HTML, JavaScript, and website and intranet design and maintenance), with research and analysis experience in STATA, results-based management and M&E system design. Recently completed a Postgraduate Diploma in Sustainable Project Management, Monitoring & Evaluation, bringing a results-focused approach to technology and programme delivery.”

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Creative and detail-oriented Canva Graphic Designer specializing in brochures, logos, digital products, promotional posters, product catalogs, and marketing materials. Experienced in creating visually appealing designs that align with brand identities, communicate messages effectively, and capture audience attention. Skilled in Canva, with a strong understanding of layout, typography, color coordination, and visual composition. Also brings a professional background in civil engineering, contributing strong organizational skills, accuracy, time management, and attention to detail. Adaptable, reliable, and eager to learn new tools and creative techniques while delivering quality designs that meet client requirements.

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