EXECUTIVE VIRTUAL ASSISTANTEXECUTIVE VIRTUAL ASSISTANT
Janet
ID Verified$800
per month
($5/hour)
Profile Description
I am an experienced Executive Assistant and Virtual Assistant with a strong background in administrative support, email and calendar management, data entry, research, and client communication. I am highly organized, detail-oriented, and able to work independently while managing multiple tasks efficiently. I have supported executives and teams by organizing workflows, meeting deadlines, and maintaining confidentiality. My reliability, strong communication skills, and proactive approach make me a ...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Software Development
Content & Writing
Work Experience
Operations Customer Expert
Teleperformance
Apr 2026 - Present
Job Responsibilities:
Provided timely and professional customer support across multiple channels, ensuring compliance with SLAs and delivering high-quality service at every touchpoint. Resolved customer inquiries, complaints, and issues efficiently, ensuring first contact resolution where possible and escalating complex cases appropriately. Accurately documented and managed all customer interactions in CRM systems, mai...
Customer Service & Operations Manager
MORAAL MERCHANTS
Jan 2025 - Jan 2026
Job Responsibilities:
Provided excellent customer service, handling inquiries and feedback with professionalism and empathy. Managed daily operations, including product sourcing, pricing, and order fulfillment. Communicated effectively with diverse clients, maintaining a positive and friendly brand image. Created social media content and promotional materials, ensuring consistent brand presentation. Monitored inventory...
Graphic Designer (Cipher)
ALX Ventures, Gig-at-a-startup
Sep 2024 - Nov 2024
Job Responsibilities:
Designed branding assets, including logos and social media templates, enhancing visual identity by 40%. Developed user-friendly website layouts that improved site navigation and increased visitor engagement by 25%. Created cohesive UI/UX designs, boosting user satisfaction ratings by 30%. Collaborated with stakeholders to meet project timelines within 20-30 hours, ensuring quality deliverables.
Virtual Assistant
DBZ Shopify Store
Sep 2023 - Jun 2024
Job Responsibilities:
Optimized Shopify product listings and implemented SEO strategies, increasing website traffic by 35%. Streamlined order processing and shipping workflows, reducing delivery time by 20%. Enhanced customer support efficiency, leading to a 25% improvement in customer satisfaction. Implemented marketing campaigns that increased sales by 15% within six months.
Virtual Assistant
HCL AI DEVELOPMENT/ MEDDISSIST.CO
Jun 2023 - Aug 2023
Job Responsibilities:
Conducted AI research and data annotation, improving model accuracy by 20%. Supported algorithm optimization, which enhanced system performance by 30%. Led quality assurance tests to ensure a 95% success rate in AI projects. Developed documentation for AI projects, ensuring clarity and usability for end- users.
Executive Assistant
Betadata Insights
Jan 2020 - May 2022
Job Responsibilities:
Delivered comprehensive executive support by managing CEO/CFO schedules, coordinating meetings, handling confidential communication, and streamlining operations for improved productivity. Improved organizational efficiency and reduced costs by digitizing systems, automating workflows, managing travel and expenses, and negotiating with vendors. Enhanced tech, HR, and data processes by implementing...
Quick Stats
Certifications
Education
Bachelor's Degree
JKUAT
2015 - 2018