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Supervisor at Teleperfomance Colombia retention sales manager, appointment setter at Fondako media, CSR and appointment setter at attorney Assistant

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Marketing Management graduate with hands-on experience in marketing, e-commerce, sales support, customer service, and business operations. Skilled in social media management, campaign planning, content creation, and project coordination, with experience using tools such as Canva, Facebook, Lazada, and NetSuite. Creative, organized, and goal-oriented, with strong communication and problem-solving skills and a willingness to learn and contribute to business growth.

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Detail-oriented Bookkeeping, Accounting, HR, and Payroll Professional with experience supporting U.S.-based businesses in financial recordkeeping, payroll administration, human resources, and administrative operations. Proficient in QuickBooks Online, Wave, and Xero, with expertise in bank and credit card reconciliations, accounts payable and receivable, invoicing, journal entries, financial reporting, employee records management, and payroll processing. Skilled in Excel and Google Sheets, with a strong background in staffing and workforce management, accuracy, organization, and providing reliable support to business operations.

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I am a Civil Engineering graduate with experience in construction, human resources, customer service, research, and online English tutoring. I have hands-on exposure to construction site activities and AutoCAD, as well as experience assisting with administrative and HR tasks, conducting research, handling customer concerns, and teaching English to students. I am proficient in Microsoft Office, Canva, and basic AutoCAD, with strong communication, critical thinking, problem-solving, teamwork, and organizational skills. I am a hardworking, adaptable, and detail-oriented individual who is willing to learn and take on new challenges.

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Detail-oriented Administrative and Business Support Professional with 10+ years of experience in Accounts Receivable, billing, credit and collections, payroll, HR administration, data entry, records management, documentation, and client communication.

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Virtual Assistant and Social Media Manager skilled in GHL, lead generation, content creation, and admin support.

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Results-driven Talent Acquisition, Talent Operations & Client Success Specialist with extensive experience in full-cycle recruitment, HR operations, contractor lifecycle management, and client relationship management across finance, IT, engineering, medical, insurance, and learnerships. Proven success supporting local and international remote teams through recruitment, onboarding, workforce administration, timesheet and payroll coordination, contract administration, and stakeholder engagement. Proficient in Workday, Odoo, Slack, Placement Partner, Summit ATS, JivePilot, and Google Workspace, with strong expertise in Boolean sourcing, headhunting, process optimization, and delivering an exceptional candidate and client experience.

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Results-oriented and adaptable professional with extensive experience spanning operations management, client and account management, talent acquisition, recruitment and sourcing, customer service, sales, technical support, and team leadership. Experienced in managing competing priorities, supporting clients and customers, coordinating business processes, analyzing information, resolving issues, and working effectively in fast-paced environments.

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Detail-oriented and highly organized Property Management and Administrative Assistant with over 4 years of experience supporting daily operations, tenant relations, and business administration. Proven ability to manage lease processes, coordinate maintenance and vendor communications, and ensure accurate tracking of rent, invoices, and property records. Experienced in handling high-volume administrative tasks including calendar and email management, client communication, document organization, and financial coordination using tools like AppFolio, RentRedi, QuickBooks, and Jobber CRM. Known for maintaining efficiency in fast-paced environments while delivering excellent customer service to tenants, clients, and internal teams. A proactive problem-solver who collaborates closely with leadership, supports operational decision-making, and ensures smooth property and administrative workflows. Committed to accuracy, responsiveness, and continuous improvement in both property management and administrative support functions.

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I'm a detail-oriented Virtual Assistant with seven years of experience in administration, operations coordination and data management. I've processed customer bookings, scheduled orders and deliveries, kept accurate business records, and prepared sales forecasts and monthly management reports for directors across four branches. I've also worked remotely for clients in Zimbabwe and the DR Congo, tracking leads in CRM software, carrying out market research, and preparing client reports, presentations and Excel trackers. I'm skilled in Microsoft Excel, Word and PowerPoint, and I communicate clearly with clients and suppliers. I work independently, meet deadlines, and can adjust my hours to suit clients in other time zones. My agribusiness background makes me especially useful to farms, agri-suppliers and consultancies that need reliable remote support.

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Results-driven Customer Support Specialist and Virtual Assistant with over 9 years of combined experience across BPO operations, property management support, and insurance claims. Proven track record as a Subject Matter Expert (SME), mentoring agents into leadership roles while maintaining high quality and operational standards. Experienced in managing high-touch guest relations, escalated issue resolution, and client workflows using industry tools such as Guesty, Breezeway, Salesforce, Zendesk, Slack, and Google Workspace.

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Customer Success and Process Trainer with over 9 years of experience in customer service, operations, and training, specializing in enhancing customer experiences and streamlining operational workflows. Proven expertise in resolving complex user concerns related to account management, game tracking, surveys, payments, and escalations while designing and delivering comprehensive training programs that empower teams to perform at their best. Skilled in de-escalating sensitive situations, fostering a deep understanding of customer needs, driving process improvements, collaborating with cross-functional and third-party partners, and implementing best practices to deliver exceptional operational and customer outcomes. Experienced in industries including Web Hosting, Domain Management, Auto and Property Insurance, and Telecommunications.

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I am an administrative professional with experience in HR support, timekeeping, recruitment, employee records management, documentation, and customer service. I have experience monitoring attendance, preparing reports, organizing files, updating trackers, coordinating interviews, and assisting with daily office operations. I am familiar with Microsoft Office, Google Workspace, and digital tools such as Canva and CapCut. I am organized, detail-oriented, responsible, and willing to learn new systems and processes. I can work independently, manage assigned tasks, and adapt to new responsibilities. I am looking for an opportunity where I can use my current skills, contribute to the team, and continue growing professionally.

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I have experience in Human Resources, including recruitment, onboarding, contract management, email management, appointment scheduling, document organization, answering phone calls, and interviewing applicants. I also have experience in data entry and data annotation. I am proficient in using AI tools such as ChatGPT, Google Gemini, Perplexity AI, Claude AI, and OpenAI tools, as well as Canva and Grammarly. I am also familiar with Microsoft Office applications, including Word, Excel, PowerPoint, OneDrive, OneNote, Outlook, and Microsoft Teams. Additionally, I use Google Workspace applications such as Google Docs, Google Drive, Gmail, and Google Meet. I am familiar with various social media and communication platforms, including Facebook, Instagram, Threads, TikTok, Telegram, YouTube, Discord, and Pinterest. I am computer-literate, well-organized, hardworking, and detail-oriented. I can complete tasks on time and adapt to different work environments. I am open-minded, eager to learn, willing to undergo training, and receptive to constructive feedback. I welcome opportunities to improve my skills and grow professionally.

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Administrative professional with 9+ years of experience providing executive and administrative support in healthcare and corporate environments. Proficient in Microsoft Office, Google Workspace, and AI tools, including ChatGPT, with expertise in scheduling, document management, and coordinating day-to-day operations. Known for working independently, managing multiple priorities, and helping leaders stay organized through reliable, detail-oriented support.

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Customer service and administrative professional with experience supporting customers in the e-commerce and insurance industries, along with a strong background in recruitment coordination and administrative support. I have handled customer inquiries, resolved issues, managed schedules, maintained accurate records, and provided reliable support in fast-paced environments. I'm known for being organized, detail-oriented, and adaptable, with a genuine commitment to delivering excellent customer experiences and helping teams operate efficiently. I quickly learn new systems and enjoy building positive relationships with customers and colleagues while contributing to business success.

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PROFESSIONAL SUMMARY Professional and dependable Virtual Assistant with experience supporting international clients across the United Kingdom, United States, and the Caribbean. Skilled in executive assistance, administration, bookkeeping, customer service, real estate support, and digital media management. Experienced in managing communications, schedules, financial records, recruitment coordination, and social media operations while maintaining high levels of organization, accuracy, and confidentiality. Proven ability to work independently, meet deadlines, and deliver efficient remote support to executives and business owners. CORE SKILLS Executive & Administrative Assistance Email, Calendar & Schedule Management Bookkeeping & Financial Administration Customer Support & CRM Management Real Estate Administrative Support Social Media & YouTube Management Recruitment Coordination & Candidate Screening Inbound & Outbound Calling Data Entry & Documentation Problem Solving & Time Management Professional Communication & Multitasking TOOLS & SOFTWARE Google Workspace (Docs, Sheets, Calendar, Drive) Microsoft Office (Excel, Word, Outlook) CRM Systems (HubSpot, Zoho CRM, Salesforce – basic experience) Communication Tools (Slack, Zoom, Microsoft Teams) Project Management Tools (Trello, Asana, ClickUp – basic knowledge) Social Media Platforms (YouTube Studio, Instagram, Facebook) Email Marketing Tools (Mailchimp, Gmail Campaigns) Cloud Storage (Google Drive, Dropbox) REMOTE WORK CAPABILITIES Remote communication and collaboration Managing multiple international time zones Self-managed productivity and task prioritization Secure handling of confidential business information Reliable internet and remote workspace setup BUSINESS OPERATIONS SUPPORT Lead generation and prospect research Cold email outreach and follow-ups CRM data management and pipeline tracking Client onboarding support Operations coordination across distributed teams

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Business Operations professional with experience supporting administrative processes, recruitment, payroll coordination, recordkeeping, and day-to-day operations in fast-paced environments. Experienced in maintaining accurate and confidential records, coordinating schedules and documentation, preparing reports, and managing multiple priorities with minimal supervision. Strong background in Excel-based process improvement, including developing automation tools for payroll and payslip preparation. Comfortable working with international-based customers and teams, communicating professionally, and taking ownership of tasks from start to finish

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Results-driven Administrative Virtual Assistant with over 10 years of experience in administrative support, executive assistance, customer service, data entry, appointment setting, and remote operations. Proven track record of managing calendars, scheduling meetings, handling email correspondence, preparing reports, maintaining databases, and supporting daily business operations with efficiency and professionalism. Experienced in working with executives, law firms, healthcare companies, e-commerce businesses, and customer service teams across various industries. Highly organized, detail-oriented, and skilled in multitasking while meeting deadlines in fast-paced environments. Strong communication and problem-solving abilities with expertise in handling customer inquiries through phone, email, and chat. Proficient in Google Workspace, Microsoft Office, CRM systems, data management tools, and remote collaboration platforms. Dedicated professional with a strong work ethic, adaptability, and commitment to delivering high-quality support. Passionate about helping businesses stay organized, improve workflow, and achieve operational goals through dependable administrative assistance.

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I am a reliable and organized Virtual Assistant with experience in administrative support, customer communication, online research, data entry, scheduling, and content-related tasks. With a background in teaching and several years of working with clients and families from different backgrounds, I am a strong communicator, detail-oriented, adaptable, and comfortable handling multiple tasks independently. I am confident using digital tools and enjoy helping businesses stay organized, responsive, and on top of their day-to-day operations.

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