Virtual AssistantVirtual Assistant

Key Achievements:

As a Virtual Assistant and Guest Experience Specialist at Extenteam, I managed end-to-end remote guest support and operations for short-term rental properties across phone, SMS, and chat channels. I oversaw check-in and check-out workflows, assisted with reservation updates, and de-escalated guest issues to maintain high customer satisfaction scores and fast response times. Additionally, you coordinated directly with property managers and dispatched maintenance vendors to resolve on-site property concerns, keeping detailed real-time logs across property management tools such as Guesty and Breezeway.

Key Achievements:

As an ALO Customer Service Representative at TDCX, I managed high-volume customer inquiries while delivering premium support in a fast-paced retail and environment. I utilized advanced communication and problem-solving skills to resolve customer issues efficiently, ensuring high customer satisfaction and supporting overall business success.

Key Achievements:

As an Airbnb Subject Matter Expert (SME) at TDCX, I served as the primary technical and process authority on the account, ensuring strict adherence to operational guidelines and quality standards. I managed complex escalations by applying critical thinking and dispute resolution strategies to resolve high-priority guest and host issues. Additionally, I drove quality compliance across the account while actively mentoring and coaching support agents, helping shape team performance and guiding several team members toward promotions into leadership roles.

Key Achievements:

As an Airbnb Support Ambassador at TDCX, I facilitated end-to-end guest support by managing complex reservation inquiries and handling real-time customer communications. I mastered hospitality service protocols and account guidelines to resolve account issues effectively, consistently maintaining high customer satisfaction (CSAT) scores.

Key Achievements:

As an Insurance Claims Analyst at Accenture, I analyzed complex insurance claims with high detail, accuracy, and strict policy compliance. I managed sensitive data points and applied intricate global guidelines to make informed claim decisions. Additionally, I evaluated documentation, resolved claim discrepancies, and ensured efficient end-to-end processing while meeting strict operational standards.

Key Achievements:

As an Insurance Customer Service Representative at Accenture, I provided comprehensive support to insurance clients by resolving policy questions, handling coverage inquiries, and addressing technical concerns. I managed direct customer interactions while maintaining high performance standards in efficiency, accuracy, and overall customer satisfaction.