Executive Assistant | Operations Associate | Customer ServicExecutive Assistant | Operations Associate | Customer Servic

Key Achievements:

- Coordinate administrative and operational processes, ensuring tasks and deliverables are completed accurately and on schedule. - Manage recruitment and administrative activities, including applicant screening, interview scheduling, onboarding documentation, and follow-up. - Maintain accurate databases and records through regular data entry, verification, and routine audits. - Develop and maintain Excel automation tools and macros used to streamline payroll and payslip preparation. - Prepare operational reports and maintain confidential employee and business information with a high level of accuracy. - Coordinate with multiple departments to resolve issues, follow up on outstanding tasks, and improve workflow efficiency. - Serve as Acting Team Leader during supervisor absences, independently monitoring operations, addressing escalations, and ensuring continuity of daily activities.

Key Achievements:

- Managed recruitment activities from candidate sourcing through onboarding while coordinating multiple vacancies and deadlines. - Maintained confidential employee records, HR documentation, and personnel files with strict attention to accuracy and completeness. - Assisted with payroll coordination, attendance monitoring, and related employee data verification. - Prepared HR reports and maintained accurate databases and documentation. - Coordinated employee concerns and administrative requests, ensuring appropriate follow-up and timely resolution. - Ensured employee documentation remained complete, organized, and compliant with company policies and internal standards.

Key Achievements:

- Provided customer service and administrative support across financial services, travel, home services, and retail accounts. - Managed appointment scheduling, customer records, service requests, and account information for a home services account. - Assisted customers with reservations, booking modifications, and account inquiries for a travel account. - Handled sensitive financial account information, transaction-related concerns, and account verification while following strict security and confidentiality procedures. - Maintained accurate customer records and updated account information while handling high volumes of requests. - Resolved customer concerns through phone and email while maintaining professional communication and service standards