Senior Key Account Manager & Subject Matter Expert

Gen

950/mo
Marikina City, Philippines
Looking for Full-time
8 hours/day
Availability: Asia timezone

Profile Description

Results-oriented and adaptable professional with extensive experience spanning operations management, client and account management, talent acquisition, recruitment and sourcing, customer service, sales, technical support, and team leadership. Experienced in managing competing priorities, supporting clients and customers, coordinating business processes, analyzing information, resolving issues, and working effectively in fast-paced environments.

Top Skills

Coaching & Mentoring · 10 yearsDocument Management · 10 yearsEmail Management · 10 yearsEmail Support · 10 yearsExcel (Advanced) · 10 years

Skills & Expertise

Content & Writing

Email CopywritingExpert
Product DescriptionsExpert

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Email SupportExpert
Social Media SupportExpert
Technical SupportExpert
Lead ManagementIntermediate

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert
Statistical AnalysisExpert
Power BIIntermediate

Design & Creative

CanvaAdvanced

E-commerce & Marketplace

TikTok ShopExpert
Facebook MarketplaceExpert
Product Listing OptimizationExpert
Marketplace SEOExpert

Finance & Accounting

Accounts Payable/ReceivableAdvanced

Human Resources

Candidate SourcingIntermediate
RecruitmentIntermediate
Technical RecruitingIntermediate
HR ManagementIntermediate

Marketing & Growth

Email MarketingExpert

Sales & Business Development

Account ManagementExpert

Specialized Skills

Coaching & MentoringExpert
Contract ReviewAdvanced
Legal ResearchAdvanced
Terms & ConditionsAdvanced
Performance ManagementAdvanced
Employee RelationsAdvanced

Virtual Assistance & Admin

Email ManagementExpert
Document ManagementExpert
Meeting CoordinationExpert
Calendar ManagementExpert
Data EntryExpert
Research & Information GatheringExpert

Work Experience

Talent Acquisition | Recruitment & Sourcing

Concentrix

Aug 2024 - Apr 2026

Senior Key Account Manager & Subject Matter Expert

Lazada Singapore | Concentrix

Mar 2019 - Aug 2024

Senior Technical Support & Sales Associate

Virgin Mobile Australia | Convergys

Nov 2014 - Feb 2019

Cluster Manager

Digital Paradise Inc. by PLDT

Sep 2010 - Feb 2013

Senior Sales & Service Duty Lead

Federal Express International | Convergys

May 2004 - Aug 2010

Quick Stats

Age50 years
English LevelFluent
ID VerificationNot verified
Portfolio
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