Virtual Assistant

Jeff

ID Verified
1,500/mo
Cebu City, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Customer Success and Process Trainer with over 9 years of experience in customer service, operations, and training, specializing in enhancing customer experiences and streamlining operational workflows. Proven expertise in resolving complex user concerns related to account management, game tracking, surveys, payments, and escalations while designing and delivering comprehensive training programs that empower teams to perform at their best. Skilled in de-escalating sensitive situations, fostering...

Top Skills

Technical Support · 10 yearsPhone Support · 9 yearsTicket Management · 5 yearsZendesk · 5 yearsAmazon FBA · 2 years

Skills & Expertise

Customer Success

Technical SupportExpert
Phone SupportExpert
Ticket ManagementExpert
ZendeskExpert
Live Chat SupportBeginner

Data & Analytics

Excel (Advanced)Intermediate
TableauBeginner

Virtual Assistance & Admin

Calendar ManagementIntermediate
Email ManagementIntermediate
Data EntryIntermediate
AsanaIntermediate
NotionIntermediate
Monday.comIntermediate
JiraIntermediate

Human Resources

RecruitmentIntermediate
TimekeepingIntermediate

E-commerce & Marketplace

ShopifyIntermediate
Amazon FBAIntermediate

Quick Stats

Age27 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified
Portfolio
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