Wendy

Virtual Assistant

Wendy

950/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Digital Operations and Virtual Assistant professional with 5+ years of experience supporting global teams across customer service, AI-assisted research, digital marketing, CRM management, hospitality, and executive support. Experienced in managing customer communications, calendars, inboxes, data entry, research, social media, SEO, and workflow optimization using Google Workspace, Microsoft Teams, ChatGPT, Claude AI, CRM platforms, and project management tools. I have supported U.S.-based busine...

Skills & Expertise

Software Development

AzureBeginner
VercelBeginner

Sales & Business Development

Real Estate Operations

AirbnbExpert
VrboAdvanced

E-commerce & Marketplace

Design & Creative

FigmaAdvanced
PrototypingAdvanced
CanvaAdvanced
BlenderAdvanced
CapCutAdvanced
Cinema 4DAdvanced

Customer Success

Data & Analytics

AI & Automation

GitHub CopilotIntermediate
MidjourneyIntermediate
Jasper AIIntermediate
OpenAI APIBeginner
Azure OpenAIBeginner

Work Experience

Brand & Digital Experience Manager

ZAKALE HERITAGE EVENTS LIMITED

Aug 2025 - Mar 2026

Job Responsibilities:

• Directed creative execution and digital storytelling for an African cultural heritage platform. • Managed audience growth strategies, community engagement, and event promotion campaigns. • Collaborated with artists, vendors, and stakeholders to maintain consistent brand identity. • Tracked campaign KPIs and optimized social media performance across platforms.

Calendar ManagementDocument ManagementCalendlyTravel PlanningResearch & Information GatheringEmail ManagementB2B SalesB2C SalesCold Email OutreachLinkedin Outreach

Virtual Assistant

BuyFacts Inc.

Feb 2025 - Jan 2026

Job Responsibilities:

• Managed digital operations and SEO-focused marketing support for a U.S.-based e-commerce platform. • Translated research findings and consumer insights into engaging, user-friendly content. • Supported organic traffic growth through strategic digital marketing initiatives.

Predictive AnalyticsGoogle Analytics 4Lead ManagementTechnical SupportTicket ManagementLive Chat SupportPhone SupportEmail SupportSocial Media SupportUser Research

Assistant Front Office Manager

Distant Relatives Backpackers Eco-Lodge

Dec 2021 - Jun 2023

Job Responsibilities:

• Led hospitality operations, front-office administration, and customer service coordination. • Improved guest experiences through workflow management and CRM support.

Calendar ManagementTravel PlanningData EntryEmail ManagementResearch & Information GatheringDocument ManagementMeeting CoordinationAsanaCalendlyAirtable

Quick Stats

Age32 years
GenderFemale
English LevelFluent
ID VerificationNot verified
Portfolio
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Certifications

Google UX/UI Professional Design
Google AI Professional Certificate
Africa Leadership University- Virtual Assistant

Education

Bachelor's Degree

Strathmore University

2013 - 2017