Wendy

Virtual Assistant

Wendy

950/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Digital Operations and Virtual Assistant professional with 5+ years of experience supporting global teams across customer service, AI-assisted research, digital marketing, CRM management, hospitality, and executive support. Experienced in managing customer communications, calendars, inboxes, data entry, research, social media, SEO, and workflow optimization using Google Workspace, Microsoft Teams, ChatGPT, Claude AI, CRM platforms, and project management tools. I have supported U.S.-based busine...

Top Skills

Email Management · 6 yearsAirbnb · 5 yearsCalendar Management · 5 yearsContent Marketing · 5 yearsData Entry · 5 years

Skills & Expertise

Virtual Assistance & Admin

Email ManagementExpert
Calendar ManagementExpert
Travel PlanningExpert
Data EntryExpert
Document ManagementExpert
Personal Assistant ServicesExpert
Executive Assistant ServicesAdvanced
Research & Information GatheringAdvanced
Meeting CoordinationAdvanced
CalendlyAdvanced
AsanaAdvanced
NotionAdvanced
AirtableAdvanced
TrelloAdvanced
ClickUpAdvanced
JiraAdvanced
BasecampIntermediate

Software Development

GitHub ActionsBeginner
AzureBeginner
VercelBeginner

Sales & Business Development

Cold CallingAdvanced
Warm Outreach & Appointment SettingAdvanced
B2B SalesAdvanced
Lead GenerationAdvanced
Cold Email OutreachAdvanced
Proposal WritingAdvanced
Linkedin OutreachAdvanced
B2C SalesAdvanced

Real Estate Operations

AirbnbExpert
VrboAdvanced

Marketing & Growth

Content MarketingExpert
TikTok GrowthAdvanced
Twitter/X ManagementAdvanced
Google AdsAdvanced
ChatGPT for MarketingAdvanced
Instagram GrowthAdvanced
LinkedIn OptimizationAdvanced
YouTube Channel ManagementAdvanced
MailchimpAdvanced
ConvertKitAdvanced
Community ManagementAdvanced
Email MarketingAdvanced
Content StrategyIntermediate

E-commerce & Marketplace

EtsyAdvanced
Inventory ManagementAdvanced
Product Listing OptimizationAdvanced
WordPressAdvanced
WooCommerceAdvanced
ShopifyIntermediate

Design & Creative

FigmaAdvanced
PrototypingAdvanced
User ResearchAdvanced
Adobe IllustratorAdvanced
CanvaAdvanced
BlenderAdvanced
CapCutAdvanced
YouTube OptimizationAdvanced
Cinema 4DAdvanced

Customer Success

Live Chat SupportExpert
Phone SupportAdvanced
Social Media SupportAdvanced
Ticket ManagementAdvanced
Technical SupportAdvanced
Lead ManagementAdvanced
ZendeskAdvanced
FreshdeskAdvanced
Customer.ioAdvanced
LiveChatAdvanced
IntercomAdvanced
Email SupportBeginner
Video SupportBeginner

Data & Analytics

A/B TestingAdvanced
Predictive AnalyticsIntermediate
Google Analytics 4Intermediate

AI & Automation

GitHub CopilotIntermediate
MidjourneyIntermediate
Jasper AIIntermediate
OpenAI APIBeginner
Claude/Anthropic APIBeginner
Azure OpenAIBeginner
Google Vertex AIBeginner

Work Experience

Brand & Digital Experience Manager

ZAKALE HERITAGE EVENTS LIMITED

Aug 2025 - Mar 2026

Key Achievements:

• Directed creative execution and digital storytelling for an African cultural heritage platform. • Managed audience growth strategies, community engagement, and event promotion campaigns. • Collaborated with artists, vendors, and stakeholders to maintain consistent brand identity. • Tracked campaign KPIs and optimized social media performance across platforms.

Calendar ManagementDocument ManagementCalendlyTravel PlanningResearch & Information GatheringEmail ManagementB2B SalesB2C SalesCold Email OutreachLinkedin OutreachLead GenerationProposal WritingCold CallingContent MarketingWarm Outreach & Appointment SettingContent StrategyInstagram GrowthYouTube Channel ManagementLinkedIn OptimizationMailchimpTikTok GrowthCommunity ManagementConvertKitTwitter/X ManagementGoogle AdsChatGPT for MarketingEmail MarketingProduct Listing OptimizationUser ResearchWordPressCanvaPhone SupportYouTube OptimizationSocial Media SupportLead ManagementLiveChatMidjourneyJasper AIOpenAI APIGoogle Vertex AI

Virtual Assistant

BuyFacts Inc.

Feb 2025 - Jan 2026

Key Achievements:

• Managed digital operations and SEO-focused marketing support for a U.S.-based e-commerce platform. • Translated research findings and consumer insights into engaging, user-friendly content. • Supported organic traffic growth through strategic digital marketing initiatives.

Predictive AnalyticsGoogle Analytics 4Lead ManagementTechnical SupportTicket ManagementLive Chat SupportPhone SupportEmail SupportSocial Media SupportUser ResearchCanvaInventory ManagementEmail MarketingGoogle AdsChatGPT for MarketingLinkedIn OptimizationContent MarketingContent StrategyWarm Outreach & Appointment SettingCold CallingB2C SalesLinkedin OutreachLead GenerationCold Email OutreachB2B SalesClickUpTrelloCalendlyAsanaAirtableNotionPersonal Assistant ServicesResearch & Information GatheringCalendar ManagementExecutive Assistant ServicesDocument ManagementData EntryEmail Management

Assistant Front Office Manager

Distant Relatives Backpackers Eco-Lodge

Dec 2021 - Jun 2023

Key Achievements:

• Led hospitality operations, front-office administration, and customer service coordination. • Improved guest experiences through workflow management and CRM support.

Calendar ManagementTravel PlanningData EntryEmail ManagementResearch & Information GatheringDocument ManagementMeeting CoordinationAsanaCalendlyAirtableCold Email OutreachCold CallingAirbnbWarm Outreach & Appointment SettingContent MarketingContent StrategyLive Chat SupportPhone SupportEmail SupportTechnical SupportSocial Media Support

Quick Stats

Age32 years
English LevelFluent
ID VerificationNot verified
Portfolio
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Certifications

Google UX/UI Professional Design
Google AI Professional Certificate
Africa Leadership University- Virtual Assistant