Virtual assistantVirtual assistant
timothy
800/mo
nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU timezone
$800
per month
($5/hour)
Member since July 2026
Profile Description
Customer-focused professional with 10+ years of experience in banking, insurance, and customer service, including 5+ years in medical insurance care and claims management at Sanlam Medical Insurance and 4 years supporting U.S. customers for Verizon and T-Mobile. Skilled in claims processing, member support, customer relations, problem solving, and delivering exceptional service in fast-paced, remote environments.
Top Skills
Email Support · 10 yearsPhone Support · 10 yearsSocial Media Support · 10 yearsAccounts Payable/Receivable · 5 yearsAPI Integration · 5 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
AI & Automation
API IntegrationExpert
Workflow AutomationExpert
YOLOIntermediate
Content & Writing
Blog WritingBeginner
SEO Content WritingBeginner
CopywritingBeginner
Technical WritingBeginner
Creative WritingBeginner
Email CopywritingBeginner
Customer Success
Email SupportExpert
Phone SupportExpert
Social Media SupportExpert
Live Chat SupportExpert
Video SupportExpert
Technical SupportExpert
Ticket ManagementExpert
Data & Analytics
Excel (Advanced)Expert
Python (Pandas/NumPy)Beginner
Data MiningBeginner
E-commerce & Marketplace
WooCommerceAdvanced
ShopifyAdvanced
eBayAdvanced
Facebook MarketplaceAdvanced
Finance & Accounting
Accounts Payable/ReceivableExpert
Payroll ProcessingExpert
Crypto AccountingExpert
BookkeepingBeginner
Financial ReportingBeginner
Sales & Business Development
Zoho CRMExpert
Warm Outreach & Appointment SettingAdvanced
Cold CallingAdvanced
Account ManagementAdvanced
Proposal WritingIntermediate
B2B SalesBeginner
Software Development
WordPress DeveloperAdvanced
WebflowAdvanced
Python (Django/FastAPI)Beginner
MySQLBeginner
Specialized Skills
Medical BillingAdvanced
Medical TranscriptionIntermediate
OnboardingBeginner
Compensation & BenefitsBeginner
Virtual Assistance & Admin
Email ManagementExpert
Research & Information GatheringAdvanced
Data EntryAdvanced
BasecampAdvanced
Personal Assistant ServicesIntermediate
ClickUpIntermediate
Work Experience
Business Development and Underwriting manager
Optimus Insurance
Jul 2023 - Dec 2024
API IntegrationEmail SupportLive Chat SupportPhone SupportExcel (Advanced)Facebook MarketplaceFinancial ReportingPayroll ProcessingCold CallingB2B SalesAccount ManagementEmail Management
Care and claims officer
Sanlam medical insurance
Jan 2016 - Apr 2022
Email ManagementPersonal Assistant ServicesMedical BillingMedical TranscriptionCompensation & BenefitsAccount ManagementCold CallingExcel (Advanced)Social Media SupportPhone SupportVideo SupportLive Chat SupportEmail CopywritingEmail Support
Quick Stats
Age45 years
English LevelFluent
Other Languages
SwahiliFluent
PolishBasic
ID VerificationNot verified
Portfolio
🔒
Visible to employers on Pro and Enterprise plans. Upgrade your plan to view portfolios.
Education
Associate's Degree
Krakow polytechnic
2000 - 2001