Virtual assistantVirtual assistant
timothy
ID Verified800/mo
nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU timezone
$800
per month
($5/hour)
Member since July 2026
Profile Description
Customer-focused professional with 10+ years of experience in banking, insurance, and customer service, including 5+ years in medical insurance care and claims management at Sanlam Medical Insurance and 4 years supporting U.S. customers for Verizon and T-Mobile. Skilled in claims processing, member support, customer relations, problem solving, and delivering exceptional service in fast-paced, remote environments.
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Blog WritingBeginner
SEO Content WritingBeginner
CopywritingBeginner
Technical WritingBeginner
Creative WritingBeginner
Email CopywritingBeginner
Customer Success
Email SupportExpert
Phone SupportExpert
Social Media SupportExpert
Live Chat SupportExpert
Video SupportExpert
Technical SupportExpert
Ticket ManagementExpert
Data & Analytics
E-commerce & Marketplace
Finance & Accounting
Sales & Business Development
Zoho CRMExpert
Cold CallingAdvanced
Account ManagementAdvanced
Proposal WritingIntermediate
B2B SalesBeginner
Software Development
Specialized Skills
Medical BillingAdvanced
Medical TranscriptionIntermediate
OnboardingBeginner
Compensation & BenefitsBeginner
Virtual Assistance & Admin
Email ManagementExpert
Research & Information GatheringAdvanced
Data EntryAdvanced
BasecampAdvanced
Personal Assistant ServicesIntermediate
ClickUpIntermediate
Work Experience
Business Development and Underwriting manager
Optimus Insurance
Jul 2023 - Dec 2024
API IntegrationEmail SupportLive Chat SupportPhone SupportExcel (Advanced)Facebook MarketplaceFinancial ReportingPayroll ProcessingCold CallingB2B Sales
Care and claims officer
Sanlam medical insurance
Jan 2016 - Apr 2022
Email ManagementPersonal Assistant ServicesMedical BillingMedical TranscriptionCompensation & BenefitsAccount ManagementCold CallingExcel (Advanced)Social Media SupportPhone Support
Quick Stats
Age45 years
GenderMale
English LevelFluent
Other Languages
SwahiliFluent
PolishBasic
ID VerificationVerified
Portfolio
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Education
Associate's Degree
Krakow polytechnic
2000 - 2001