Virtual assistant or any available positionsVirtual assistant or any available positions
Shyrell
ID Verified1,000/mo
Milaor, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone
$1,000
per month
($6/hour)
Member since April 2026
Profile Description
I've been with the BPO industry for 13years now. I've handled different types of Line of Business, from inbound calls, email support, chat support, back-end office support to escalation support to Subject Matter Expert to Team Manager post.
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Data & Analytics
Statistical AnalysisBeginner
Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
Power BIBeginner
Data VisualizationBeginner
Data MiningBeginner
A/B TestingBeginner
AI & Automation
Content & Writing
Creative WritingBeginner
ContentfulBeginner
Customer Success
Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Social Media SupportBeginner
Ticket ManagementBeginner
ZendeskBeginner
LiveChatBeginner
Customer.ioBeginner
Design & Creative
E-commerce & Marketplace
TikTok ShopBeginner
Facebook MarketplaceBeginner
Product Listing OptimizationBeginner
Order ProcessingBeginner
DropshippingBeginner
Finance & Accounting
QuickBooksBeginner
BookkeepingBeginner
Accounts Payable/ReceivableBeginner
Financial ReportingBeginner
Risk ManagementBeginner
Human Resources
Marketing & Growth
LinkedIn AdsBeginner
Sales & Business Development
B2B SalesBeginner
Lead GenerationBeginner
Cold Email OutreachBeginner
Sales Funnel ManagementBeginner
NegotiationBeginner
Account ManagementBeginner
SalesforceBeginner
Zoho CRMBeginner
Specialized Skills
Contract ReviewBeginner
Terms & ConditionsBeginner
OnboardingBeginner
Performance ManagementBeginner
Employee RelationsBeginner
Compensation & BenefitsBeginner
Online Course CreationBeginner
Language TeachingBeginner
Coaching & MentoringBeginner
Virtual Assistance & Admin
Work Experience
Team Manager
Sutherland global services
Jul 2021 - Dec 2025
Statistical AnalysisLive Chat SupportEmail SupportWorkflow AutomationOpenAI API
Quality Assurance
Sutherland global services
Jul 2020 - Jun 2021
Subject Matter Expert
Sutherland global services
Apr 2018 - Jun 2020
Live Chat SupportPhone SupportEmail SupportLiveChatExcel (Advanced)Power BIGoogle Sheets (Advanced)Data VisualizationData MiningSalesforce
Quick Stats
Age43 years
GenderFemale
English LevelFluent
ID VerificationVerified
Portfolio
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