Joy

Executive Virtual Assistant/ Customer Service Representative

Joy

1,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a passionate executive assistant with over five years of diverse experience in executive assistance, human resources, call center compliance, customer service, and credit management. My background in customer service and human resources has provided me with the skills necessary to be versatile and succeed in any role and department. I am committed to continuous learning to upgrade my skills and ensure success in any position. My interest in executive assistance was sparked by curiosity abo...

Skills & Expertise

AI & Automation

Content & Writing

Customer Success

Design & Creative

CanvaAdvanced
Adobe InDesignIntermediate
CapCutBeginner

E-commerce & Marketplace

ShopifyBeginner

Finance & Accounting

Human Resources

RecruitmentAdvanced
PayrollAdvanced

Marketing & Growth

Real Estate Operations

AirbnbBeginner

Sales & Business Development

Cold CallingBeginner

Virtual Assistance & Admin

Work Experience

Independent Travel Manager

DreamPort - Skylux Travel

Nov 2025 - Present

Job Responsibilities:

Client Consultation & Needs Assessment Engage clients to understand travel needs, preferences, budgets, and timelines Provide personalized recommendations based on destination, purpose of travel, and client priorities Flight & Travel Booking Management Research, quote, and book domestic and international flights using GDS and airline systems, demonstrating basic computer skills Secure the best ava...

Phone SupportEmail SupportLive Chat SupportTicket ManagementCold CallingEmail Management

Call Centre Compliance

Nani Recruitment Ltd

Jul 2025 - Oct 2025

Job Responsibilities:

Responded to candidate inquiries via phone, email, and chat through Zendesk CRM, maintaining professionalism and courtesy. • Resolved candidate issues effectively and escalated unresolved queries to the appropriate departments. • Maintained strong knowledge of products and services to provide accurate support. • Recorded and updated candidate interactions, transactions, feedback, and complaints ac...

Phone SupportEmail SupportZendeskLive Chat SupportTicket ManagementLiveChatCold CallingNotion

Executive Virtual Assistant

Md Mary Johnson COO

May 2025 - Jun 2025

Job Responsibilities:

Optimized the COO’s schedule and communications across multiple time zones, applying strong time management skills. Managed complex travel logistics, including flights, accommodations, and transportation. Coordinated meetings and high-priority correspondence. Prepared executive reports, presentations, and briefing notes for strategic decision-making using Microsoft Office Suite. Streamlined workfl...

Email SupportCanvaCalendar ManagementTravel PlanningData EntryExecutive Assistant ServicesResearch & Information GatheringEmail ManagementPersonal Assistant ServicesMeeting Coordination

Personal Assistant

Director Business Process Improvement

Nov 2023 - Jan 2025

Job Responsibilities:

Managed the Director’s calendar, scheduled appointments, and organized meetings. • Handled all correspondence including emails, phone calls, and letters. • Drafted and prepared documents, reports, and presentations. • Maintained meticulous records of expenses and prepared expense reports. • Served as the primary contact between the Director and internal/external stakeholders. • Provided support on...

Claude/Anthropic APIPhone SupportEmail SupportCanvaPayrollPayroll ProcessingHR ManagementRecruitmentBookkeepingEmployee Relations

Human Resource Assistant

Acceler Global Logistics LTD.

Aug 2021 - Aug 2024

Job Responsibilities:

Supported all aspects of HR operations including recruitment, onboarding, and employee relations. • Administered interviews, scheduled appointments, and conducted employee orientations. • Maintained accurate and up-to-date employee records. • Ensured compliance with labor laws, statutory deductions, and QMS regulations. • Conducted investigations into fraudulent documentation submitted by employee...

Email SupportPayroll ProcessingPayrollBookkeepingHR ManagementRecruitmentCommunity ManagementCompensation & BenefitsEmail Management

Quick Stats

Age25 years
GenderFemale
English LevelFluent
ID VerificationNot verified
Portfolio
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