Virtual assistant, customer support,UI-UX frontend developer

Moreen

1000/mo
Kiambu, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Versatile and results-driven professional with over three years of experience in customer relations, trade finance, and virtual assistance. Recognized for delivering exceptional client experiences, driving sales growth, and managing high-value portfolios with precision and empathy. Adept at blending analytical thinking with creativity to solve problems, streamline operations, and enhance customer engagement. Currently expanding expertise in UI/UX front-end development, combining design thinking ...

Top Skills

Account Management · 4 yearsAML/KYC · 4 yearsCommunity Management · 4 yearsData Entry · 4 yearsEmail Support · 4 years

Skills & Expertise

Marketing & Growth

Community ManagementAdvanced
HubSpotIntermediate

Virtual Assistance & Admin

Data EntryAdvanced

Customer Success

Live Chat SupportAdvanced
Email SupportAdvanced
Phone SupportIntermediate
Ticket ManagementIntermediate
LiveChatAdvanced

Data & Analytics

Excel (Advanced)Advanced
Google Sheets (Advanced)Advanced

Finance & Accounting

Financial ReportingIntermediate
Risk ManagementAdvanced
AML/KYCAdvanced

Software Development

ReactBeginner
React NativeBeginner

AI & Automation

ChatGPT/ClaudeAdvanced
Data LabelingAdvanced

Sales & Business Development

Account ManagementAdvanced
Cold CallingIntermediate
Cold Email OutreachAdvanced
NegotiationAdvanced

Work Experience

Trade Finance Executive

Euro Exim Bank

Jan 2024 - Feb 2025

Key Achievements:

Advised 50+ clients on Letters of Credit, Bank Guarantees, and Trade Credit Insurance, enabling $3M+ in cross-border transactions. Reduced client trade risks by 20% through tailored financial strategies and compliance checks. Closed 15+ new trade finance deals in 12 months by managing the full B2B sales cycle from prospecting to agreement. Delivered market intelligence reports that identifie

Data EntryEmail SupportExcel (Advanced)Phone SupportLiveChatLive Chat SupportCommunity ManagementTicket ManagementAML/KYCFinancial ReportingGoogle Sheets (Advanced)Risk ManagementChatGPT/ClaudeCold CallingCold Email OutreachNegotiationAccount Management

Travel Expert

Dreamport

Feb 2023 - Jan 2025

Data EntryEmail SupportExcel (Advanced)Ticket ManagementPhone SupportLive Chat SupportCold CallingNegotiationCold Email OutreachAccount ManagementFinancial ReportingGoogle Sheets (Advanced)LiveChatRisk ManagementCommunity ManagementAML/KYC

Customer Relationship Officer

Equity Bank Kenya

Oct 2022 - Aug 2024

Account ManagementNegotiationFinancial ReportingExcel (Advanced)Google Sheets (Advanced)Risk ManagementTicket ManagementEmail SupportData EntryCommunity ManagementPhone SupportLive Chat SupportAML/KYCData Labeling

Professional Freelancer

Neevo AI

May 2021 - Oct 2022

Data EntryExcel (Advanced)Google Sheets (Advanced)Data Labeling

Administrative Intern

Kenya Institute of Special Education

Jan 2021 - May 2021

Account ManagementData LabelingNegotiationAML/KYCFinancial ReportingExcel (Advanced)Google Sheets (Advanced)Risk ManagementData EntryCommunity Management

Enumerator

Kenya National Bureau of Statistics

Aug 2019 - Sep 2019

Community ManagementData EntryExcel (Advanced)Google Sheets (Advanced)Risk ManagementData Labeling

Quick Stats

Age29 years
English LevelFluent
ID VerificationNot verified