Mark

Technical and Operations Manager

Mark

2,000/mo
Mandaluyong City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have been in the business processing and customer service industry for 10+ years in various Operations, Business Development, and Account Management roles overseeing multiple geographies. I have experience managing 300+ FTE in multi-language, omnichannel settings in the BPO, Shared Services, and HR Outsourcing verticals. I make a difference by improving productivity, expanding the client base, promoting employee career growth, and increasing margins.

Top Skills

Account Management · 10 yearsB2B Sales · 10 yearsB2C Sales · 10 yearsCapCut · 10 yearsCold Calling · 10 years

Skills & Expertise

Data & Analytics

Data MiningExpert
SegmentExpert
MetabaseExpert
Excel (Advanced)Expert
Google Sheets (Advanced)Expert
Data VisualizationExpert
DatabricksExpert
Power BIExpert
Predictive AnalyticsExpert
LookerExpert
Google Analytics 4Expert

Design & Creative

CapCutExpert
YouTube OptimizationExpert
Logo DesignExpert
After EffectsExpert
Video EditingExpert
Adobe XDExpert
CanvaExpert
Adobe PhotoshopAdvanced
User ResearchAdvanced
Adobe IllustratorIntermediate
Social Media GraphicsIntermediate

E-commerce & Marketplace

Facebook MarketplaceExpert
Order ProcessingExpert
EtsyBeginner
eBayBeginner
TikTok ShopBeginner
WordPressBeginner

Finance & Accounting

QuickBooksExpert
BookkeepingAdvanced
Accounts Payable/ReceivableAdvanced
Payroll ProcessingAdvanced
Tax PreparationAdvanced

Marketing & Growth

HubSpotExpert
Facebook Business ManagerExpert
Meta Ads (Facebook/Instagram)Expert
Content MarketingExpert
LinkedIn AdsExpert
Instagram GrowthAdvanced
Content StrategyAdvanced
LinkedIn OptimizationAdvanced
YouTube Channel ManagementAdvanced
Twitter/X ManagementAdvanced
ChatGPT for MarketingIntermediate

Sales & Business Development

Lead GenerationExpert
B2B SalesExpert
Cold Email OutreachExpert
Proposal WritingExpert
Account ManagementExpert
B2C SalesExpert
Cold CallingExpert
NegotiationExpert
Sales PresentationsExpert
SalesforceExpert
Sales Funnel ManagementExpert
Zoho CRMExpert
PipedriveExpert
CopperBeginner

AI & Automation

GitHub CopilotBeginner
Copy.aiBeginner
ZapierBeginner
API IntegrationBeginner

Content & Writing

Creative WritingBeginner
CopywritingBeginner
Technical WritingBeginner
ScriptwritingBeginner

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Ticket ManagementExpert
Email SupportExpert
Video SupportExpert
Technical SupportExpert
ZendeskExpert
LiveChatExpert
Social Media SupportExpert
Customer.ioExpert
FreshdeskExpert

Quick Stats

Age30 years
English LevelFluent
ID VerificationNot verified
Portfolio
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