Executive Assistant | Travel & Admin Support

MILLICENT

ID Verified
1,500/mo
Nairobi, Kenya
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

Executive Assistant with 5+ years of experience supporting CEOs, managing executive calendars, inboxes, travel coordination, customer support, and administrative operations. Experienced in project coordination, CRM management, appointment scheduling, documentation, client communication, billing support, and workflow optimization. I also have a background in hospitality management and Applied Human Nutrition with patient care experience gained during my internship. Highly organized, proactive, de...

Skills & Expertise

AI & Automation

API IntegrationIntermediate
Prompt EngineeringIntermediate
GitHub CopilotIntermediate
Copy.aiIntermediate
ZapierIntermediate
OpenAI APIIntermediate

Content & Writing

Blog WritingIntermediate
CopywritingIntermediate
Creative WritingIntermediate
Email CopywritingIntermediate

Customer Success

Live Chat SupportIntermediate
Phone SupportIntermediate
ZendeskIntermediate
Ticket ManagementIntermediate
Lead ManagementIntermediate

Data & Analytics

Design & Creative

Finance & Accounting

QuickBooksIntermediate

Marketing & Growth

Sales & Business Development

Zoho CRMAdvanced
Lead GenerationIntermediate
Cold CallingIntermediate
B2B SalesIntermediate
SalesforceIntermediate
Proposal WritingIntermediate
Linkedin OutreachIntermediate
ZoomInfoIntermediate
Apollo.ioBeginner

Real Estate Operations

AirbnbExpert
VrboExpert

Work Experience

Executive Assistant to the CEO

TOTAL FIRE PROTECTION

Sep 2025 - Mar 2026

Job Responsibilities:

Provided executive-level administrative support to the CEO, including calendar coordination, meeting scheduling, and management of confidential documents. Managed internal and external communication workflows, drafted correspondence, prepared reports, and ensured timely follow-up with stakeholders. Organized high-level meetings, prepared agendas and minutes, coordinated action items, and oversaw t...

ZapierTicket ManagementPhone SupportEmail SupportVideo SupportTechnical SupportExcel (Advanced)ZendeskCanvaGoogle Ads

Executive Assistant to the CEO

KIMBLEWICK ADVISORS

Apr 2025 - Aug 2025

Job Responsibilities:

Managed lead-tracking systems and supported client communication workflows via Notion and [link hidden]. Created subscription and onboarding trackers that improved visibility for sales forecasting and internal ops. Organized coworking and dinner bookings for key client meetings, enhancing support and experience delivery.

Phone SupportEmail SupportLead ManagementGoogle Sheets (Advanced)Email ManagementNotionCoaching & MentoringTicket ManagementZendeskExcel (Advanced)

Restaurant Manager

HAVEN SWAHILI RESTAURANT

May 2024 - Mar 2025

Job Responsibilities:

Managed daily operations and supervised an 8-member team in a fast-paced hospitality environment. Led social media and WhatsApp marketing campaigns that increased sales by 20% and improved customer retention. Handled lead nurturing via SMS/WhatsApp, booking inquiries, and direct upsells through personalized follow-up.

Workflow AutomationClaude/Anthropic APISocial Media SupportEmail SupportLead ManagementGoogle Sheets (Advanced)Statistical AnalysisPresentation DesignCapCutCanva

Education Tutor/Assistant Lecturer

UNIVERSITY OF NAIROBI

Jan 2022 - Mar 2024

Job Responsibilities:

Tutored university students in three different classes, offering academic guidance and mentorship to young professionals pursuing careers in health and nutrition

Statistical AnalysisPresentation DesignSEO (Technical & Content)R ProgrammingData VisualizationSQLExcel (Advanced)Data EntryTechnical TrainingHealth Coaching

Quick Stats

Age30 years
GenderFemale
English LevelFluent
Other Languages
GermanConversational
ID VerificationVerified
Portfolio
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Certifications

Virtual Asisstant

Education

Master's Degree

University of Nairobi

2020 - 2022

Bachelor's Degree

University of Nairobi

2015 - 2019