Executive Assistant | Travel & Admin Support

MILLICENT

ID Verified
1,500/mo
Nairobi, Kenya
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

Executive Assistant with 5+ years of experience supporting CEOs, managing executive calendars, inboxes, travel coordination, customer support, and administrative operations. Experienced in project coordination, CRM management, appointment scheduling, documentation, client communication, billing support, and workflow optimization. I also have a background in hospitality management and Applied Human Nutrition with patient care experience gained during my internship. Highly organized, proactive, de...

Top Skills

Airbnb · 6 yearsCoaching & Mentoring · 6 yearsNutrition Planning · 6 yearsAdobe Premiere Pro · 5 yearsCanva · 5 years

Skills & Expertise

AI & Automation

Workflow AutomationIntermediate
API IntegrationIntermediate
Prompt EngineeringIntermediate
GitHub CopilotIntermediate
Copy.aiIntermediate
ZapierIntermediate
OpenAI APIIntermediate
Claude/Anthropic APIBeginner

Content & Writing

Technical WritingAdvanced
Blog WritingIntermediate
CopywritingIntermediate
Creative WritingIntermediate
SEO Content WritingIntermediate
Email CopywritingIntermediate

Customer Success

Social Media SupportAdvanced
Email SupportAdvanced
Video SupportAdvanced
Technical SupportAdvanced
Live Chat SupportIntermediate
Phone SupportIntermediate
ZendeskIntermediate
Ticket ManagementIntermediate
Lead ManagementIntermediate

Data & Analytics

Excel (Advanced)Advanced
Statistical AnalysisAdvanced
Data VisualizationAdvanced
Google Sheets (Advanced)Advanced
R ProgrammingIntermediate
SQLIntermediate

Design & Creative

CanvaExpert
Adobe Premiere ProExpert
Presentation DesignAdvanced
CapCutAdvanced
Adobe PhotoshopIntermediate

Finance & Accounting

QuickBooksIntermediate

Marketing & Growth

SEO (Technical & Content)Advanced
Google AdsAdvanced
TikTok AdsAdvanced
Content MarketingAdvanced
HubSpotAdvanced
Email MarketingIntermediate

Virtual Assistance & Admin

Travel PlanningExpert
Data EntryExpert
Research & Information GatheringExpert
Email ManagementExpert
Document ManagementExpert
Personal Assistant ServicesExpert
Calendar ManagementAdvanced
Executive Assistant ServicesAdvanced
Meeting CoordinationAdvanced
CalendlyAdvanced
AsanaAdvanced
NotionAdvanced
TrelloIntermediate
Monday.comIntermediate
ClickUpIntermediate

Specialized Skills

Nutrition PlanningExpert
Coaching & MentoringExpert
Health CoachingExpert
Medical TranscriptionAdvanced
Online Course CreationAdvanced
Corporate TrainingAdvanced
Technical TrainingAdvanced
Curriculum DevelopmentAdvanced
Medical BillingAdvanced
OnboardingIntermediate
Language TeachingIntermediate
Employee RelationsIntermediate

Sales & Business Development

Cold Email OutreachAdvanced
Zoho CRMAdvanced
Warm Outreach & Appointment SettingAdvanced
Lead GenerationIntermediate
Cold CallingIntermediate
B2B SalesIntermediate
SalesforceIntermediate
Proposal WritingIntermediate
Linkedin OutreachIntermediate
ZoomInfoIntermediate
Apollo.ioBeginner

Real Estate Operations

AirbnbExpert
VrboExpert

Work Experience

Executive Assistant to the CEO

TOTAL FIRE PROTECTION

Sep 2025 - Mar 2026

Key Achievements:

Provided executive-level administrative support to the CEO, including calendar coordination, meeting scheduling, and management of confidential documents. Managed internal and external communication workflows, drafted correspondence, prepared reports, and ensured timely follow-up with stakeholders. Organized high-level meetings, prepared agendas and minutes, coordinated action items, and oversaw travel and logistical arrangements for senior leadership.

ZapierTicket ManagementPhone SupportEmail SupportVideo SupportTechnical SupportExcel (Advanced)ZendeskCanvaGoogle AdsCalendar ManagementExecutive Assistant ServicesEmail ManagementPersonal Assistant ServicesNotionCalendlyAsanaMonday.comLead GenerationLinkedin OutreachCold Email OutreachApollo.ioZoomInfoAdobe PhotoshopAirbnb

Executive Assistant to the CEO

KIMBLEWICK ADVISORS

Apr 2025 - Aug 2025

Key Achievements:

Managed lead-tracking systems and supported client communication workflows via Notion and [link hidden]. Created subscription and onboarding trackers that improved visibility for sales forecasting and internal ops. Organized coworking and dinner bookings for key client meetings, enhancing support and experience delivery.

Phone SupportEmail SupportLead ManagementGoogle Sheets (Advanced)Email ManagementNotionCoaching & MentoringTicket ManagementZendeskExcel (Advanced)Executive Assistant ServicesMeeting CoordinationAsanaCalendlyClickUpZoomInfo

Restaurant Manager

HAVEN SWAHILI RESTAURANT

May 2024 - Mar 2025

Key Achievements:

Managed daily operations and supervised an 8-member team in a fast-paced hospitality environment. Led social media and WhatsApp marketing campaigns that increased sales by 20% and improved customer retention. Handled lead nurturing via SMS/WhatsApp, booking inquiries, and direct upsells through personalized follow-up.

Workflow AutomationClaude/Anthropic APISocial Media SupportEmail SupportLead ManagementGoogle Sheets (Advanced)Statistical AnalysisPresentation DesignCapCutCanvaTikTok AdsContent MarketingEmail MarketingCalendar ManagementTravel PlanningResearch & Information GatheringMeeting CoordinationAsana

Education Tutor/Assistant Lecturer

UNIVERSITY OF NAIROBI

Jan 2022 - Mar 2024

Key Achievements:

Tutored university students in three different classes, offering academic guidance and mentorship to young professionals pursuing careers in health and nutrition

Statistical AnalysisPresentation DesignSEO (Technical & Content)R ProgrammingData VisualizationSQLExcel (Advanced)Data EntryTechnical TrainingHealth Coaching

Quick Stats

Age29 years
English LevelFluent
Other Languages
GermanConversational
ID VerificationVerified
Portfolio
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Certifications

Virtual Asisstant

Education

Master's Degree

University of Nairobi

2020 - 2022

Bachelor's Degree

University of Nairobi

2015 - 2019