Accounting Assistant, Bookkeeper, Data Entry, AdminAccounting Assistant, Bookkeeper, Data Entry, Admin

Key Achievements:

Managed customer inquiries, complaints, and service requests through email and live chat while maintaining accurate records. Maintained accurate customer, billing, and administrative records to support organized daily operations. Handled confidential client and financial information with accuracy, discretion, and attention to detail. Supported bookkeeping tasks including data entry, invoice processing, expense tracking, and maintaining financial records. Resolved customer concerns by reviewing available information, identifying issues, and providing appropriate assistance

Key Achievements:

Delivered real-time customer support through chat while maintaining accurate customer and case documentation. Investigated billing and service concerns to identify issues and provide appropriate resolutions. Resolved customer concerns through clear communication, accurate information, and timely follow-up. Documented customer information and interaction details accurately to support reliable records and case handling. Managed multiple customer concerns in a fast-paced environment while maintaining professionalism and service quality.

Key Achievements:

Spearheaded internal audit and inventory validation activities to support accurate records and effective operational controls. Identified financial and operational discrepancies through systematic review of records, transactions, and inventory data. Recommended improvements to internal controls based on audit findings to help strengthen accuracy and accountability. Prepared detailed audit findings and presented key observations to the CFO to support management review and decision-making. Verified inventory and financial records to identify inconsistencies and support reliable reporting. Maintained organized audit documentation and supporting records to strengthen the accuracy and traceability of audit results.