Customer Support | Sales Operations | Virtual AssistantCustomer Support | Sales Operations | Virtual Assistant
May
ID Verified$1,500
per month
($9/hour)
Profile Description
Results-driven Client Success and CRM Operations Specialist with 7+ years of experience in customer service, sales operations, recruitment, lead management, and virtual assistance. Skilled in managing client relationships, CRM systems, pipeline tracking, follow-ups, and process improvement. Experienced in supporting clients through effective communication, problem-solving, and relationship-building while ensuring exceptional customer experiences. Proficient in Zoho CRM, Follow Up Boss, GoHighLev...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Human Resources
Marketing & Growth
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Sales Operations & CRM Team Lead
Drink Better Coffee / Evara To Go
Mar 2025 - Jun 2026
Job Responsibilities:
*Managed CRM pipeline (Zoho) ensuring accurate tracking of leads, follow-ups, and conversions *Led outbound sales efforts including prospecting, calling, and closing accounts *Supervised team performance, call activity, and KPI tracking (calls, connects, conversions) *Managed auto-dialer campaigns, lead uploads, and distribution workflows *Conducted weekly CRM audits to ensure clean data and consi...
Real Estate Operations /Lead Manager & Acquisitions Manager/ Dispositions Manager
Multiple Real Estate Companies (US Market Exposure)
Aug 2021 - Feb 2025
Job Responsibilities:
*Generated, managed, and followed up on property leads through CRM systems and dialers *Conducted cold calls, appointment setting, and seller qualification *Supported acquisitions, dispositions, and transaction coordination processes *Performed property research and comping for offer preparation *Trained and monitored cold callers and tracked team performance
Social Media & Marketing Virtual Assistant
Massachusetts Home Buyers
Feb 2022 - Oct 2023
Job Responsibilities:
*Managed social media platforms (Facebook, Instagram, TikTok) *Created and edited short-form videos using Canva and Adobe Premiere Pro Designed marketing assets including ads, flyers, and promotional content *Assisted with scheduling, posting, and content planning
HR & Recruitment Assistant
Sutherland Philippines / Assisting Hands
Apr 2020 - Nov 2020
Job Responsibilities:
*Screened, interviewed, and evaluated candidates *Coordinated hiring processes and onboarding documentation *Administered assessments and maintained applicant records
Customer Support Representative
Concentrix / Sitel Philippines
May 2018 - Mar 2020
Job Responsibilities:
*Handled customer inquiries, orders, refunds, and travel/account issues *Provided high-quality support in fast-paced, high-volume environments *Maintained accurate records and ensured customer satisfaction
Quick Stats
Education
Bachelor's Degree
University of the Cordilleras / Saint Louis University
2008 - 2011