Executive/Admin Support/ ISA/Appointment SetterExecutive/Admin Support/ ISA/Appointment Setter
Joel
ID Verified$1,500
per month
($9/hour)
Profile Description
Greetings! Hi, I’m Joel Gerbabuena—your reliable Travel and Administrative Support Specialist dedicated to helping businesses stay organized while delivering excellent client experiences. I support busy professionals, travel agencies, and entrepreneurs by handling the day-to-day tasks that keep operations running smoothly. From managing emails and calendars to coordinating travel and client communication, I make sure every detail is handled with care and efficiency. I have hands-on experience b...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
Human Resources
Marketing & Growth
Sales & Business Development
Work Experience
Travel Agency Specialist
Thomas Travel Inc - Travel Leaders
Apr 2025 - Nov 2025
Job Responsibilities:
• Email & calendar management • Client communication & follow-ups • Travel booking (flights, hotels, cruises, tours, transfers) • Itinerary creation & proposals • CRM management & system updates • Research & data entry • Document preparation • Reservation management, changes & cancellations • Supplier coordination
Appointment Setter
Air Conditioning Repair AMPM
Jun 2024 - Apr 2025
Job Responsibilities:
-Provided support for a solar energy and home upgrades campaign catering to residential clients in Southern California -Cold Calling- reaching out to potential customers to introduce solar energy products and home upgrades -Prequalifying Leads- assessing potential customers' eligibility based on criteria like electricity or gas usage -Scheduling Appointments- booking home visit or consultations...
Travel Administrative Assistant
Ultatech
Oct 2023 - May 2024
Job Responsibilities:
-Assisted a Travel Advisor with administrative tasks for a U.S.-based travel agency. -Email and Calendar Management -Inbound and Outbound Calls -Send payment reminders and invoices -Document Management -Tour and Package Research -Book flights, hotels, cruises, excursions, transfers -Curate digital itineraries and proposals -Client Profile Management
TTEC
Customer Service Representative
Sep 2022 - Oct 2023
Job Responsibilities:
-Verizon Account management -Billing disputes and charges -Upselling and processing trade ins -Processing orders, phones, accessories and features -Activating phones and 5G home internet -Arranging payments, refunds and credits -Troubleshooting and processing replacements -Retention
Real Estate Specialist
StartVirtual
Jun 2021 - Sep 2022
Job Responsibilities:
-Cold calling and appointment setting -Qualifying leads and prospective clients -Follow up with sellers and schedule appointments -Reply to text and voicemails -Develop strong business relationships with buyers and sellers -Disposition Tasks; calling potential buyers for investment properties