Joan

FBA Specialist, Ecommerce Manager

Joan

ID Verified
1,600/mo
Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a highly experienced e-commerce and customer operations professional with nearly a decade of hands-on experience supporting Amazon, Walmart, eBay, and Shopify DTC brands end to end. I specialize in owning the full lifecycle of marketplace and direct-to-consumer operations—managing customer inquiries, order fulfillment issues, returns and refunds, inventory discrepancies, and account health—while ensuring a consistent, high-quality customer experience. What sets me apart is my ability to co...

Skills & Expertise

Content & Writing

Customer Success

Data & Analytics

Design & Creative

CapCutAdvanced

Finance & Accounting

QuickBooksIntermediate
BookkeepingIntermediate
Risk ManagementIntermediate

Marketing & Growth

KlaviyoAdvanced
MailchimpIntermediate

Sales & Business Development

B2B SalesAdvanced
B2C SalesAdvanced
SalesforceIntermediate

Work Experience

Escalations Supervisor

WhyUnified

Mar 2024 - Jan 2026

DropshippingRisk ManagementOrder FulfillmentPhone SupportEmail SupportGoogle Sheets (Advanced)Excel (Advanced)IntercomeBayAmazon FBA

Ecommerce Assistant Manager

Aquatic Experts

Aug 2020 - May 2024

Product DescriptionsEmail SupportGoogle Sheets (Advanced)Email CopywritingExcel (Advanced)Landing Page CopyTicket ManagementA/B TestingTikTok ShopeBay

Ecommerce Manager

King's Ransom Collectibles

Aug 2015 - Jun 2020

Product DescriptionsEmail SupportExcel (Advanced)Google Sheets (Advanced)Ticket ManagementAmazon FBAeBayInventory ManagementOrder ProcessingProduct Listing Optimization

Quick Stats

Age42 years
GenderFemale
English LevelFluent
ID VerificationVerified

Certifications

Google Ads for Beginner
SEO for Squarespace

Education

Associate's Degree

2005 - 2006