FBA Specialist, Ecommerce ManagerFBA Specialist, Ecommerce Manager
Joan
ID Verified1,600/mo
Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$1,600
per month
($9/hour)
Member since January 2026
Profile Description
I am a highly experienced e-commerce and customer operations professional with nearly a decade of hands-on experience supporting Amazon, Walmart, eBay, and Shopify DTC brands end to end. I specialize in owning the full lifecycle of marketplace and direct-to-consumer operations—managing customer inquiries, order fulfillment issues, returns and refunds, inventory discrepancies, and account health—while ensuring a consistent, high-quality customer experience. What sets me apart is my ability to co...
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Live Chat SupportExpert
Phone SupportExpert
Ticket ManagementExpert
Email SupportExpert
Technical SupportExpert
IntercomIntermediate
Data & Analytics
Design & Creative
E-commerce & Marketplace
Amazon FBAExpert
eBayExpert
Order ProcessingExpert
Inventory ManagementExpert
Order FulfillmentExpert
ShopifyAdvanced
Shopify PlusAdvanced
Facebook MarketplaceAdvanced
TikTok ShopAdvanced
DropshippingIntermediate
Finance & Accounting
Marketing & Growth
Sales & Business Development
Work Experience
Escalations Supervisor
WhyUnified
Mar 2024 - Jan 2026
DropshippingRisk ManagementOrder FulfillmentPhone SupportEmail SupportGoogle Sheets (Advanced)Excel (Advanced)IntercomeBayAmazon FBA
Ecommerce Assistant Manager
Aquatic Experts
Aug 2020 - May 2024
Product DescriptionsEmail SupportGoogle Sheets (Advanced)Email CopywritingExcel (Advanced)Landing Page CopyTicket ManagementA/B TestingTikTok ShopeBay
Ecommerce Manager
King's Ransom Collectibles
Aug 2015 - Jun 2020
Product DescriptionsEmail SupportExcel (Advanced)Google Sheets (Advanced)Ticket ManagementAmazon FBAeBayInventory ManagementOrder ProcessingProduct Listing Optimization
Quick Stats
Age42 years
GenderFemale
English LevelFluent
ID VerificationVerified
Certifications
Google Ads for Beginner
SEO for Squarespace
Education
Associate's Degree
2005 - 2006