General Virtual AssistantGeneral Virtual Assistant
Jerwin
$1,000
per month
($6/hour)
Profile Description
Work Preferences Employment Type: Full-Time, Long-Term Work Setup: Remote Preferred Schedule: Night Shift / Flexible Hours Industries: Healthcare, Customer Service, Technical Support, Virtual Assistance, Customer Service Preferred Roles: Healthcare Virtual Assistant, Customer Service Representative, Technical Support Specialist, Appointment Setter, Medical Scheduler, Prior Authorization Specialist Availability: Can start immediately Work Style: Independent, Detail-Oriented, Results-Driven, Adap...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Human Resources
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Phone Operator and Scheduler
Pain Clinics of Central California
Nov 2025 - Jun 2026
Appointment Setter
ADL Ortho Solutions
May 2024 - Feb 2025
Key Achievements:
The primary goal of this campaign is to offer pain relief solutions and health support proactively to potential patients. Medical Equipment & Pain Relief Specialist Assist patients in need of supportive braces and CGM systems by pre-qualifying leads, verifying insurance (Medicare Part B & Medicaid), and completing medical intake charts for doctor assessment. Successfully process X+ patient intakes daily, ensuring 100% accuracy in insurance verification and coordinating fast-track treatment, with medication delivery within 24 hours when applicable. Streamline billing and invoice processing, optimizing claim approvals and reducing delays.
Technical Support and Customer Service
Qwest Bpo Inc.
Sep 2022 - May 2024
Key Achievements:
Provided installation guidance, remote diagnostics, and user support via phone, email, and chat. Assisted customers daily, troubleshooting connectivity and hardware issues to optimize charger performance. Reduction in escalations through effective problem-solving and clear technical communication. Troubleshoot and resolve issues while documenting all steps in the CRM, utilize remote diagnostics for real-time assessments, escalate unresolved cases to engineering or warranty service, and ensure customer satisfaction by providing preventive tips, resources, and follow-ups
Real Estate Lead Generation
American Home Buyers
Nov 2020 - Aug 2022
Key Achievements:
As a dedicated Real Estate Lead Generation Appointment Setter, I successfully generated qualified leads per week, maintaining a appointment conversion rate through targeted prospecting, cold calling, and lead nurturing strategies. By engaging potential clients and identifying their real estate needs, I ensured that only high-intent prospects were forwarded to sales agents, leading to more efficient closing rates. My ability to build rapport and communicate effectively allowed me to increase engagement and improve the overall client experience. Played a key role in optimizing CRM management, ensuring a updated and organized database that streamlined follow-ups and reduced missed opportunities. This contributed to boost in sales team efficiency and an increase in closed deals. By implementing strategic follow-ups and refining lead qualification processes, I enhanced the sales pipeline, leading to a improvement in client engagement. My focus on precision and data-driven decision-making helped drive business growth and maximize conversion potential.