Customer Success Manager - SaaS & B2B S/ Executive AssistantCustomer Success Manager - SaaS & B2B S/ Executive Assistant

Jazzilou

1,000/mo

Alfonso, Philippines

Looking for Full-time

8 hours/day

Availability: US / EU / Asia timezone

$1,000

per month

($6/hour)

Member since May 2026

Profile Description

A results-driven Senior Customer Success Manager with 7+ years of experience helping SaaS companies reduce churn by up to 40% and consistently elevate NPS scores. Proven track record of managing $2M+ ARR account portfolios and building high-impact customer success playbooks from scratch for three Y Combinator startups. Combines strategic client retention expertise with versatile skills in executive support, project management, and video content editing to optimize administrative workflows, enhan...

Top Skills

Adobe Photoshop · <1 year Airtable · <1 year Amazon FBA · <1 year Amazon Seller Central · <1 year Asana · <1 year

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

AI & Automation

SoraBeginner

Copy.aiBeginner

ZapierBeginner

Workflow AutomationBeginner

Model ServingBeginner

Content & Writing

Email CopywritingBeginner

Customer Success

Live Chat SupportBeginner

Phone SupportBeginner

Social Media SupportBeginner

Ticket ManagementBeginner

Email SupportBeginner

Video SupportBeginner

Technical SupportBeginner

Lead ManagementBeginner

ZendeskBeginner

FreshdeskBeginner

CrispBeginner

Customer.ioBeginner

IntercomBeginner

Help ScoutBeginner

LiveChatBeginner

Data & Analytics

Excel (Advanced)Beginner

Google Sheets (Advanced)Beginner

Design & Creative

Adobe PhotoshopBeginner

CanvaBeginner

CapCutBeginner

E-commerce & Marketplace

ShopifyBeginner

Amazon FBABeginner

WooCommerceBeginner

EtsyBeginner

TikTok ShopBeginner

Facebook MarketplaceBeginner

Amazon Seller CentralBeginner

Product Listing OptimizationBeginner

Inventory ManagementBeginner

DropshippingBeginner

Order ProcessingBeginner

Print on DemandBeginner

Marketplace SEOBeginner

Product PhotographyBeginner

Order FulfillmentBeginner

WordPressBeginner

Marketing & Growth

TikTok AdsBeginner

Content MarketingBeginner

Facebook Business ManagerBeginner

Email MarketingBeginner

HubSpotBeginner

Real Estate Operations

Real Estate ListingBeginner

Sales & Business Development

B2B SalesBeginner

Lead GenerationBeginner

B2C SalesBeginner

Cold CallingBeginner

Cold Email OutreachBeginner

Zoho CRMBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner

Travel PlanningBeginner

Data EntryBeginner

Executive Assistant ServicesBeginner

Research & Information GatheringBeginner

BardeenBeginner

Email ManagementBeginner

Document ManagementBeginner

Meeting CoordinationBeginner

Personal Assistant ServicesBeginner

CalendlyBeginner

AsanaBeginner

NotionBeginner

BasecampBeginner

TrelloBeginner

AirtableBeginner

Monday.comBeginner

ClickUpBeginner

JiraBeginner

LinearBeginner

CodaBeginner

Work Experience

EXECUTIVE ASSISTANT

ROLLE RAMOS CONSTRUCTION MANAGEMENT SERVICES

Jan 2026 - May 2026

CONTENT MODERATOR

TASKUS

Mar 2024 - Feb 2026

CUSTOMER SERVICE REPRESENTATIVE

HCL TECHNOLOGIES

Dec 2022 - Jul 2024

TRAVEL AGENT

CONCENTRIX

Feb 2021 - Dec 2022

CUSTOMER SERVICE ASSOCIATE II

AMAZON

Jul 2020 - Feb 2021

Quick Stats

Age30 years

GenderFemale

English LevelFluent

Other Languages

Tagalog/FilipinoFluent

ID VerificationNot verified

Education

Bachelor's Degree

OLIVAREZ COLLEGE TAGAYTAY

2016 - 2021