Lead Generation Specialist | Appointment Setting | CustomerLead Generation Specialist | Appointment Setting | Customer
Ian
ID Verified$700
per month
($4/hour)
Profile Description
Results-driven Lead Generation Specialist with experience in appointment scheduling for US-based SEO company, combined with a strong background in customer service and Medical Assistant support for diagnostic clinics, and technical support for telecommunications providers. Proven ability to qualify leads, manage CRM systems, coordinate appointments, support clinical workflows, and resolve technical issues in high-volume environments. Highly organized, detail-oriented, and recognized for clear co...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Data & Analytics
Finance & Accounting
Work Experience
LEAD GENERATION / APPOINTMENT SETTER
411 BPO INC.
Jun 2022 - Jan 2026
Job Responsibilities:
• Researched and qualified SEO-driven leads using Google Search, Google Business Profile (GBP), and online business directories • Executed high-volume outbound cold calls to business owners and decision-makers across U.S. markets. • Identified small and mid-sized businesses with low search visibility, poor rankings, or under-optimized GBP listings.
MEDICAL ASSISTANT & CUSTOMER SERVICE
WILBUR LABORATORY & DIAGNOSTIC CLINIC
Jan 2019 - Feb 2020
Job Responsibilities:
• Answer phone calls, emails, and walk-in inquiries • Record medical history, symptoms, and physician orders • Perform basic clinical tasks: Vital signs & Specimen Collection • Release results according to clinic policy.
REMOTE AGENT
SUPAHANDS (MALAYSIAN COMPANY)
Mar 2014 - Apr 2019
Job Responsibilities:
• Data Validation: Ensuring the accuracy of existing data or AI-generated output • Content Moderation: Reviewing user-generated content, such as images, text, or videos, for quality and safety. • Image Annotation & Labeling: This is a primary task for building AI models, including bounding boxes, points, lines, and polygons to identify objects in images and videos (e.g., for CCTV or product recogn...
TECHNICAL SUPPORT REPRESENTATIVE
AT&T UVERSE
May 2010 - Jul 2013
Job Responsibilities:
• Verifying customer identity and account information • Provide step-by-step technical troubleshooting in simple terms • Assist with device connectivity (PC, laptop, mobile, smart devices) • Handle inbound customer calls, chats, or tickets related to AT&T U-verse services • Maintain professionalism, empathy, and compliance with AT&T policies.