AR Specialist/Process TrainerAR Specialist/Process Trainer
Virginia
ID Verified$1,000
per month
($6/hour)
Profile Description
Analytical Accounts Receivable Specialist and Corporate Trainer with 14 years of experience in managing complex financial escalations and departmental process optimization. Expert in resolving high-level billing disputes through forensic data investigation and cross-functional collaboration. Proven track record in developing Standard Operating Procedures (SOPs) and training teams to reduce billing errors and improve financial health.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Real Estate Operations
Sales & Business Development
AI & Automation
Software Development
Work Experience
Process Trainer/ Subject Matter Expert
Genpact Services LLC
Feb 2018 - Present
Job Responsibilities:
- Dispute Resolution & Investigation: Act as the final escalation point for complex billing complaints, investigating misrepresentations and resolving discrepancies between sales reps and clients. • Process Innovation: Identified a critical gap in collection process and developed a new workflow that reduced billing disputes by 20% within the first six months. - Training & SOP Development: Authored...
Re-insurance Specialist
AIG
Jun 2018 - Nov 2018
Job Responsibilities:
- Executed monthly technical accounting tasks, including premium processing, commission calculations, and loss reporting. - Identified and resolved discrepancy in retrocession accounts through meticulous data auditing. • Assisted in the placement of Facultative Reinsurance for high-value risks exceeding primary capacity limits. - Developed a standardized reporting template in Excel that improved t...
Subject Matter Expert
Xerox
Mar 2012 - Jun 2017
Job Responsibilities:
- Handled Late-Stage Collections - Negotiate payment plans and settlements - Credit reporting and financials to customer and clients - Credit application ang cash process, including dispute claims - SOP Creation - Total Account Management
Property Insurance Analyst
Altisource
Apr 2016 - May 2017
Job Responsibilities:
- Manage a high-volume portfolio of Property insurance policies, ensuring 100% compliance with federal and state guidelines. - Collaborated with adjusters and legal teams to facilitate the timely settlement of contested claims. - Conduct detailed risk assessments for new applicants, resulting in a 10% improvement in portfolio loss ratios.
Mortgage Analyst
ACS
Feb 2011 - Mar 2012
Job Responsibilities:
- Financial Analysis: Cash Flow Analysis, Debt-to-Income (DTI) Ratios, Loan-to-Value (LTV) Calculation. - Compliance: TRID, RESPA, TILA, HMDA, and Fair Lending Act regulations. - Software: Encompass, MS Excel (Advanced), SQL. - Subject Matter Expert