Virtual Assistant|Operations SpecialistVirtual Assistant|Operations Specialist
Fidelis
ID Verified$1,500
per month
($9/hour)
Profile Description
I am an Operations and Administrative Support professional with 5+ years of experience supporting business operations, customer support workflows, and executive administration in fast-paced environments. I specialize in coordinating day-to-day operations, managing CRM records, handling scheduling and email workflows, maintaining documentation, and supporting teams to operate efficiently and on time. I have worked closely with executives, customer service teams, and cross-functional stakeholders...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Real Estate Operations
Sales & Business Development
Work Experience
Customer Support & Operations Executive
Syokinet Solutions Limited
Jul 2020 - Present
Job Responsibilities:
Supported daily customer operations by handling inquiries, escalations, and follow-ups across multiple channels. Maintained accurate CRM records and customer data to support reporting and retention. Coordinated issue resolution with internal teams to meet SLA targets. Assisted with operational documentation and process improvements.
Executive Assistant / Operations Support
Mhet Systems
Jan 2018 - Jun 2020
Job Responsibilities:
Coordinated the CEO’s calendar, meetings, and priorities to ensure smooth daily operations. Managed executive inbox, screened communications, and handled urgent matters. Prepared agendas, meeting minutes, tracked action items, and followed up on deliverables. Handled confidential company information with discretion and policy compliance.
Administrative Assistant
Wizart Media
Jan 2016 - Dec 2017
Job Responsibilities:
Prepared operational and performance reports for stakeholders. Supported scheduling, documentation, and coordination for a team of 5+ employees. Collaborated with cross-functional teams to improve internal workflows and communication.
Quick Stats
Certifications
Education
Associate's Degree
St. Paul's University
2017 - 2019
Certificate
St. Paul's University
2016 - 2017