Virtual Assistant/Customer support specialistVirtual Assistant/Customer support specialist
Elcid
ID Verified$1,000
per month
($6/hour)
Profile Description
Customer Support VA with 5 years in outbound collections, admin supportS, and client relations role.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Sales & Business Development
Virtual Assistance & Admin
Content & Writing
Human Resources
Marketing & Growth
Real Estate Operations
Software Development
Specialized Skills
Work Experience
Account Administrator
Cloudstaff
Sep 2025 - Apr 2026
Job Responsibilities:
Served as Account Administrator for Touro and DLC accounts, handling outbound collections, client follow‑ups, and payment negotiations. Maintained accurate records, ensured compliance, and consistently met recovery targets.
Senior Collection Specialist
IQor
Jun 2024 - Nov 2024
Job Responsibilities:
Focused on outbound collections, making follow‑up calls, negotiating payment arrangements, and recovering delinquent accounts. Strengthened customer relationships through clear communication and persistence.
Teammate
TaskUs
Dec 2022 - Apr 2024
Job Responsibilities:
Specialized in order processing, assisting customers with purchases, returns, and account updates. Ensured accurate data entry, tracked orders, and provided clear communication to resolve issues quickly
Customer Support
Alorica
May 2022 - Nov 2022
Job Responsibilities:
Handled inbound/outbound calls for telecom accounts, resolved billing issues, and performed outbound collections with consistent KPI performance.
Quick Stats
Certifications
Education
Bachelor's Degree
Guagua College
2021 - 2025
High-school
International Philippine School In Al khboar
2014 - 2018