AI Automation Specialist | Customer Service RepresentativeAI Automation Specialist | Customer Service Representative
Diana
ID Verified$1,400
per month
($8/hour)
Profile Description
AI Automation Specialist & Customer Support Professional with a rare blend of technical execution and frontline customer insight. I design and implement AI-driven workflows that reduce manual work, improve response times, and scale operations while ensuring exceptional user experiences. With hands on experience in automation tools, API integrations, and customer support systems, I bridge the gap between technology and people, turning complex processes into seamless, customer centered solutions.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Software Development
Virtual Assistance & Admin
Finance & Accounting
Real Estate Operations
Work Experience
AI Automation Specialist | Virtual Assistant
Emerald Property Group
Jul 2024 - Present
Job Responsibilities:
Designed and implemented AI-powered workflow automations that reduced manual administrative tasks by 40%, improving response time to property inquiries and client requests. Built automated lead capture and followup systems (CRM + email/SMS sequences) that increased prospect response rates and improved appointment bookings for property viewings. Integrated AI chatbots and smart auto responders to h...
Customer Service Representative
Emerald Property Group
Apr 2023 - Jun 2024
Job Responsibilities:
Managed high volume client inquiries via email, phone and live chat, maintaining a 95%+ customer satisfaction rate through prompt and solution oriented communication. Improved client onboarding experience by creating clear communication templates and step by step guidance for applications, contracts and property processes. De-escalated sensitive situations professionally, turning complaints into p...