General Virtual Assistant | Appointment Setter | Cold CallerGeneral Virtual Assistant | Appointment Setter | Cold Caller
Christopher
ID Verified$800
per month
($5/hour)
Profile Description
Customer support professional with nearly 5 years of BPO experience, combining strong communication, problem-solving, and administrative skills. I don’t just complete tasks—I learn the process, understand the customer, and look for ways to make the work better. I’m now seeking an opportunity where I can contribute, grow, and prove what I’m capable of.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
E-commerce & Marketplace
Human Resources
Marketing & Growth
Real Estate Operations
Sales & Business Development
Software Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Law Firm Filing Specialist
Simple.biz
Jun 2026 - Aug 2026
Job Responsibilities:
● Filed and processed Social Security disability claims documentation, sustaining 95% filing accuracy across all submissions. ● Completed 6–8 client case files daily using MyCase, HumbleFax, and the ERE Portal, consistently meeting daily production targets. ● Built a formatted master checklist and organized internal SOPs for SSA claims workflows (T2/T16, DDS, RASR, RFH, Recon), improving team docu...
Technical Support & Sales Representative
Full Potential Solutions Inc
Oct 2025 - Mar 2026
Job Responsibilities:
● Resolved 50+ weekly software, hardware, and connectivity issues, reducing escalation rate by 30%. ● Identified upsell opportunities via active listening, exceeding monthly sales targets by 15% consistently. ● Managed CRM pipeline with 100% case documentation accuracy, maintaining 95%+ CSAT across all interactions.
Escalation Manager
IBEX Global Holdings Inc.
Oct 2024 - Jun 2025
Job Responsibilities:
● Managed and escalated 20+ weekly logistics cases using CRM, ensuring timely resolution and 90%+ satisfaction. ● Documented 100% of customer interactions in CRM, maintaining accurate records across all logistics escalations. ● Conducted structured follow-up calls on unresolved cases, reducing average resolution turnaround time by 25%.
Customer Service Representative
VXI Global Holdings Inc
Oct 2021 - Jul 2023
Job Responsibilities:
● Handled 80+ daily outbound calls using CRM platforms, exceeding monthly sales quotas by 10%. ● Completed 20+ sales coaching sessions, sharpening upselling techniques and improving revenue per interaction. ● Managed billing inquiries and account updates across platforms, maintaining accurate CRM records consistently
Customer Service Representative
IQOR Philippines Inc.
Jan 2020 - Aug 2020
Quick Stats
Education
Bachelor's Degree
University of Southeastern Philippines
2020 - 2026