Catherine

Executive & Administrative Support Specialist

Catherine

ID Verified
900/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results driven Administrative and Operations Support Professional with experience providing executive assistance, virtual support, customer service, project coordination and community engagement in remote and hybrid environments. Skilled in calendar and email management, document preparation, CRM systems, internet research, data entry, and Microsoft Office and Google Workspace. Adept at supporting executives, NGOs, entrepreneurs, and international clients while maintaining accuracy, confidential...

Top Skills

Asana · 2 yearsCalendar Management · 2 yearsCalendly · 2 yearsClickUp · 2 yearsCold Email Outreach · 2 years

Skills & Expertise

Virtual Assistance & Admin

Calendar ManagementIntermediate
Travel PlanningIntermediate
Data EntryIntermediate
Executive Assistant ServicesIntermediate
Research & Information GatheringIntermediate
Email ManagementIntermediate
Document ManagementIntermediate
Meeting CoordinationIntermediate
Personal Assistant ServicesIntermediate
CalendlyIntermediate
AsanaIntermediate
Monday.comIntermediate
ClickUpIntermediate
NotionIntermediate
TrelloIntermediate

Specialized Skills

Terms & ConditionsIntermediate
Corporate TrainingIntermediate
Contract ReviewIntermediate
Telehealth SupportBeginner

Sales & Business Development

Lead GenerationIntermediate
Cold Email OutreachIntermediate
Proposal WritingIntermediate
Linkedin OutreachIntermediate
Warm Outreach & Appointment SettingIntermediate
B2B SalesBeginner

Marketing & Growth

Meta Ads (Facebook/Instagram)Beginner
TikTok AdsBeginner
LinkedIn AdsBeginner
Pinterest AdsBeginner
Google AdsBeginner
ChatGPT for MarketingBeginner
Email MarketingBeginner
Facebook Business ManagerBeginner
Conversion Rate OptimizationBeginner

Customer Success

Live Chat SupportIntermediate
Phone SupportBeginner
Ticket ManagementBeginner
Social Media SupportBeginner
Email SupportBeginner
Video SupportBeginner
ZendeskBeginner
FreshdeskBeginner

Data & Analytics

Excel (Advanced)Intermediate
Google Sheets (Advanced)Intermediate

Design & Creative

Adobe PhotoshopBeginner
Adobe InDesignBeginner
CanvaBeginner
Adobe IllustratorBeginner

E-commerce & Marketplace

ShopifyBeginner
Shopify PlusBeginner
Facebook MarketplaceBeginner
eBayBeginner
Amazon FBABeginner

Human Resources

Candidate SourcingBeginner
TimekeepingBeginner
PayrollBeginner

Work Experience

Virtual Assistant

direct clients

Sep 2025 - Jun 2026

Key Achievements:

Managed executive calendars using Google Calendar, Outlook, and Calendly, scheduling meetings across multiple time zones. Managed high-volume inboxes using Gmail and Outlook, organizing emails, responding to inquiries, and prioritizing urgent communications. Prepared reports, presentations, spreadsheets, and business documents using Microsoft Office and Google Workspace. Conducted internet research to support business decisions, market analysis, and administrative projects. Organized digital files using Google Drive and Dropbox to maintain efficient document management. Coordinated projects using Trello, Asana, ClickUp, Notion, and [link hidden] to track tasks and deadlines. Created marketing materials with Canva and scheduled content through Meta Business Suite, Buffer, and Hootsuite. Assisted with invoice tracking, billing documentation, and payment coordination using Excel and Google Sheets.

Email SupportFreshdeskSocial Media SupportLive Chat SupportPhone SupportZendeskVideo SupportTicket ManagementConversion Rate OptimizationAdobe PhotoshopGoogle Sheets (Advanced)Excel (Advanced)Facebook Business ManagerTikTok AdsGoogle AdsMeta Ads (Facebook/Instagram)Pinterest AdsEmail MarketingWarm Outreach & Appointment SettingLinkedIn AdsChatGPT for MarketingLead GenerationLinkedin OutreachB2B SalesContract ReviewTelehealth SupportCold Email OutreachPersonal Assistant ServicesMonday.comTrelloCorporate TrainingMeeting CoordinationAsanaNotionTerms & ConditionsClickUpCalendlyDocument ManagementData EntryEmail ManagementTravel PlanningResearch & Information GatheringCalendar ManagementExecutive Assistant Services

Virtual Assistant & Operations Support Coordinator

The Knowledge Tree International Limited

Mar 2024 - Aug 2025

Key Achievements:

Coordinated executive calendars, meetings, and appointments using Outlook, Google Calendar, Zoom, Microsoft Teams, and Google Meet. Prepared business proposals, presentations, reports, and training documentation using Microsoft Office and Google Workspace. Managed participant onboarding, maintained records, and coordinated communication for corporate training programs. Conducted market research and maintained organized digital filing systems to support business development. Assisted with billing, invoice tracking, and administrative operations while ensuring accurate documentation.

Calendar ManagementExecutive Assistant ServicesDocument ManagementData EntryEmail ManagementPersonal Assistant ServicesResearch & Information GatheringMeeting CoordinationAsanaMonday.comCalendlyTrelloCorporate TrainingTerms & ConditionsNotionContract ReviewClickUpLinkedin OutreachLead GenerationWarm Outreach & Appointment SettingCold Email OutreachProposal WritingEmail MarketingLinkedIn AdsChatGPT for MarketingLive Chat SupportPhone SupportTicket ManagementExcel (Advanced)Google Sheets (Advanced)

Quick Stats

Age30 years
English LevelFluent
Other Languages
SwahiliFluent
EnglishFluent
ID VerificationVerified
Portfolio
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Certifications

Virtual Assistant

Education

High-school

Nyamweru Secondary

2010 - 2013