Accounting | Bookkeeper | eCommerce Operations SpecialistAccounting | Bookkeeper | eCommerce Operations Specialist

Key Achievements:

Led accounting, finance operations, customer follow-up, and reporting support for a multi-location hospitality business. Supported accurate records, clean reporting, payment tracking, reconciliations, and stronger communication across finance, vendors, customers, and management. Key Achievements: >Supported finance operations across 2 business locations and 36 monthly cycles, ensuring records, reconciliations, invoices, payments, and reports remained accurate and up to date. >Prepared monthly management reporting packs covering P&L performance, cash collections, expenses, outstanding balances, supplier costs, and operational KPIs. >Built Excel-based dashboards and visual reports tracking room revenue, occupancy trends, collections, expense movements, pending balances, and financial control issues. >Reviewed bank, guest ledger, supplier, petty cash, and inter-account reconciliations, reducing recurring reconciliation discrepancies by 30%. >Managed customer inquiries, booking follow-ups, payment tracking, invoice requests, statement follow-ups, and vendor communication across 2 locations. >Handled 40–60 guest, corporate, vendor, and partner inquiries weekly by phone, email, and WhatsApp while keeping records and follow-ups organized. >Improved follow-up discipline by 35% through structured trackers, checklists, customer balance schedules, and accountability systems. >Supported budget vs actuals, revenue trends, expense movement, receivables, payables, and cash flow analysis with clear written commentary for management review. Skills Used: QuickBooks Online, Excel, Google Sheets, Bookkeeping, Reconciliations, Accounts Receivable, Accounts Payable, Financial Reporting, Invoice Tracking, Payment Follow-up, Customer Communication, Vendor Follow-up, Business Operations, Data Entry, Document Management.

Key Achievements:

Supported SMEs and service-based clients remotely with bookkeeping, reporting, reconciliations, Excel dashboards, client follow-up, records cleanup, and operational documentation. Helped clients improve visibility, follow-through, and reporting quality across finance and business workflows. Key Achievements: >Supported clients with QuickBooks Online bookkeeping, reconciliations, AR/AP tracking, invoice follow-up, payment records, cash summaries, and management reports. >Prepared Excel and Google Sheets models tracking revenue, expenses, receivables, payables, payroll, customer balances, and business performance trends. >Built CRM-style trackers for 120+ leads, customer records, payment follow-ups, service issues, deadlines, and pending client actions. >Prepared management-ready reports with variance explanations, trend movements, outstanding balances, and action points instead of raw numbers only. >Supported cleanup and catch-up assignments by rebuilding workpapers, updating records, correcting schedules, and improving documentation quality. >Helped clients identify slow-paying customers, cost increases, weak follow-up points, and operational bottlenecks through structured reporting. >Managed sensitive financial records, invoices, contracts, and client correspondence with confidentiality and dependable remote execution. Skills Used: QuickBooks Online, Excel, Google Sheets, Bookkeeping, Financial Reporting, Financial Analysis, Reconciliations, Accounts Payable/Receivable, Data Entry, Client Communication, Documentation, Remote Work, Process Improvement, Lead Tracking.

Key Achievements:

Contracted part-time during a critical probation phase to strengthen reconciliation, collections tracking, customer follow-up, and day-to-day financial control processes for a perishables logistics business. Key Achievements: >Performed daily reconciliation of dispatch records, delivered invoices, collections notes, fuel/garage expenses, and customer balances. >Reduced overdue balances by 20% through stronger tracking, customer follow-up, and clearer visibility over outstanding items. >Built Excel workpapers for route profitability, customer balances, collections performance, fuel costs, garage expenses, delivery costs, and monthly variances. >Maintained structured trackers for collections status, customer balances, unresolved issues, and operational costs. >Coordinated with drivers, sales representatives, and customers to resolve invoice, pricing, delivery, and documentation discrepancies. >Helped stabilize bookkeeping, reporting, follow-up, and control processes, supporting the business in moving beyond probation and securing the contract. >The company won the contract at the end of the probation period for a full outbound logistics. Skills Used: Excel, Google Sheets, Reconciliations, Customer Follow-up, Collections Tracking, Invoice Tracking, Financial Reporting, Data Entry, Bookkeeping, Operations Coordination, Records Management, Problem Solving.

Key Achievements:

Gained strong early experience in accounting and finance operations within a large FMCG environment, supporting invoice processing, reconciliations, ERP data entry, cash updates, AP/AR schedules, stock records, and finance documentation. Key Achievements: >Supported invoice processing, cash updates, document verification, AP/AR schedules, and finance records preparation. >Assisted with bank reconciliations, account balancing, stock movement records, and financial documentation. >Processed operational entries using SAP ERP and Excel while maintaining accuracy in a high-volume environment. >Supported month-end preparation by ensuring financial documents, records, and schedules were properly updated and ready for review. >Gained practical exposure to corporate finance controls, documentation standards, reconciliation discipline, and structured reporting workflows. Skills Used: SAP ERP, Excel, Accounts Receivable, Accounts Payable, Reconciliations, Invoice Processing, Data Entry, Financial Reporting, Documentation, Records Management, Finance Operations.