Archie

CSR/TSR/Customer Support/Financial Care/ LC / Fraud Speciali

Archie

ID Verified
800/mo
Taguig, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

​Results-driven Technical & Customer Support Specialist with 7+ years of experience in e-commerce platform troubleshooting, financial care, and fraud mitigation. Proven SME skilled at managing complex technical workflows, resolving API/label feed issues, and mentoring onboarding teams to boost efficiency. ​Solutions-oriented Technical Support Specialist with expertise in e-commerce logistics integrations, custom settings, and platform troubleshooting. Leverages strong technical acumen in API/la...

Top Skills

Accounts Payable/Receivable · <1 yearAmazon FBA · <1 yearAmazon Seller Central · <1 yearAPI Integration · <1 yearB2B Sales · <1 year

Skills & Expertise

AI & Automation

ZapierBeginner
API IntegrationBeginner
Workflow AutomationBeginner
GitHub CopilotBeginner
OpenAI APIBeginner
YOLOBeginner

Content & Writing

Email CopywritingBeginner

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Video SupportBeginner
Social Media SupportBeginner
Technical SupportBeginner
Ticket ManagementBeginner
ZendeskBeginner
LiveChatBeginner

Data & Analytics

Excel (Advanced)Beginner
SQLBeginner
LookerBeginner

Design & Creative

CanvaBeginner
CapCutBeginner
Video EditingBeginner

E-commerce & Marketplace

ShopifyBeginner
WooCommerceBeginner
Amazon FBABeginner
EtsyBeginner
eBayBeginner
BigCommerceBeginner
MagentoBeginner
TikTok ShopBeginner
Facebook MarketplaceBeginner
Amazon Seller CentralBeginner
Product Listing OptimizationBeginner
Inventory ManagementBeginner
Order ProcessingBeginner
DropshippingBeginner
Print on DemandBeginner
Order FulfillmentBeginner

Finance & Accounting

QuickBooksBeginner
Accounts Payable/ReceivableBeginner
Financial AnalysisBeginner
Risk ManagementBeginner

Marketing & Growth

Meta Ads (Facebook/Instagram)Beginner
TikTok AdsBeginner
TikTok GrowthBeginner
HubSpotBeginner

Sales & Business Development

B2B SalesBeginner
NegotiationBeginner
SalesforceBeginner
Zoho CRMBeginner

Specialized Skills

Coaching & MentoringBeginner

Virtual Assistance & Admin

Email ManagementBeginner
Calendar ManagementBeginner
Data EntryBeginner

Work Experience

Customer Support

Auctane

Sep 2025 - Jun 2026

OpenAI APILive Chat SupportPhone SupportAPI IntegrationGitHub CopilotZapierEmail SupportWorkflow AutomationZendeskLiveChatTicket Management

Quick Stats

Age34 years
English LevelFluent
ID VerificationVerified
Portfolio
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