General VA | CSR | SMM | Appointment SetterGeneral VA | CSR | SMM | Appointment Setter
Apple
ID Verified$800
per month
($5/hour)
Profile Description
Results-driven professional with 9 years of BPO experience specializing in customer service, sales, collections, healthcare support, medical billing, web hosting, and technical support. Experienced as a Virtual Assistant, Appointment Setter, Cold Caller, and Quality Analyst, with a proven ability to communicate effectively, solve problems efficiently, and exceed performance targets. Certified in Social Media Management with expertise in content creation, graphic design, SEO, social media growth ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Virtual Assistant
Outsource Kings
Sep 2024 - Apr 2025
Key Achievements:
Enrolled eligible leads into suitable health insurance plans based on their qualifications. Coordinated with the Health Insurance Marketplace through 3-way calls to assist with updates or changes to insured accounts. Processed Agent of Record (AOR) flips to ensure correct agent assignment. Presented available health plan options to help customers make informed decisions. Explained plan benefits, including Out-of Pocket (OOP) costs, Out-of-Network (OON) coverage, copays, and other key details. Conducted outbound follow-up calls to existing leads and handled inbound calls for inquiries about health insurance plans
APPOINTMENT SETTER / COLD CALLER
Thrive Local
Jul 2023 - Aug 2024
Key Achievements:
Outbound Calls Contact leads from list, finding out if potential clients are interested in the products and services, then scheduling a time for a Sales Representative to meet with each potential client. We offer SEO and other Digital Marketing Services
BUSINESS DEVELOPMENT SPECIALISTS
Dreamscape Networks
Feb 2022 - Jun 2023
Key Achievements:
B2B for Webhosting services with Crazy Domains, selling web hosting services such as domain name, website hosting, email hosting, SEO, Website re designing Linux and WordPress Outbound Calls Coordinate with company executives and sales and marketing professionals to review current market trends in order to propose new business ideas that can improve revenue margins
Quick Stats
Education
Bachelor's Degree
Mindanao State University Iligan Institute of Technology
2006 - 2011