Customer Service | Data Entry | Frontend | UX DesignCustomer Service | Data Entry | Frontend | UX Design
Ahlam
$500
per month
($3/hour)
Profile Description
I believe in connecting human insight with technical skill to solve problems and deliver value. My strength lies in being an adaptable and empathetic collaborator—a proactive listener who builds trust and guides negotiations to a successful close. I pair this with a disciplined, detail-oriented approach to the digital landscape, where I excel at turning data into actionable insights, leveraging AI tools, and crafting digital marketing and UX strategies that are both effective and intuitive.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
Finance & Accounting
Marketing & Growth
Sales & Business Development
Software Development
E-commerce & Marketplace
Work Experience
UX Designer (volunteer)
EnE Systems
Dec 2024 - Mar 2025
Key Achievements:
- Convert mobile page designs to desktop-compatible layouts, ensuring seamless functionality across devices. - Mentored a fellow volunteer in design optimisation, providing guidance on best practices and fostering collaborative skill development. - Revamped mobile design to improve user-friendliness, leveraging industry research and information architecture principles to redesign forms.
Freelancing Tutor
n/a
Jun 2022 - Dec 2024
Key Achievements:
- Tutored students ranging from ages 4 to 16 in different subjects, helping them improve in grades and confidence. - Developed personalized lesson plans tailored to students’ needs, getting students on track to take charge of their own success in a short amount of time. - Maintained regular communication with parents to track progress and adjust teaching methods accordingly.
Customer Service Agent | Sales Representative
Cabey Plc
May 2015 - Oct 2018
Key Achievements:
- Issued, reissued, and revalidated tickets while efficiently collecting excess baggage fees, resulting in an increase in revenue compared to previous periods. - Ensured passengers were not delayed or disrupted due to carrier-related issues, maintaining the carrier’s reputation and upholding customer rights. - Supported the team during peak season, ensuring optimal coverage and maintaining productivity without compromising service quality.
Administrative Assistant
Al Hajaji Trading PLC
Nov 2016 - Oct 2018
Key Achievements:
- Established and maintained effective filing systems and cash flow control systems, reducing late payments. - Consistently ensured the timely submission of all government-related declarations, avoiding penalties, and maintaining compliance with regulatory requirements. - Oversaw the daily operations of the warehouse team members, driving efficiency and fostering a collaborative environment.
Jr. Finance Officer
Ethiopian Revenues & Customs Authority(ERCA)
Oct 2012 - Jun 2013
Key Achievements:
- Maintained accurate daily financial records. - Oversaw supplier payment processes, maintaining detailed records of bids and ensuring timely payments to vendors. - Performed monthly bank reconciliations, identifying and resolving discrepancies to maintain accurate financial records.
Quick Stats
Certifications
Education
Bachelor's Degree
Mekelle University
2009 - 2012