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OJT/Internship: FDS ASYA Philippines Inc. San Pablo City, Laguna Completed a 486-hour internship rotating across five departments: Project Management Unit, Technical Support, Quality Assurance, Development, and Business Relation Management. - Performed basic research task and created documents like Project Charter, Kanban Board, mock-up design for our own sample website. - Created flowcharts and test cases based on system logic. - Designed posters, brochures, edit a 1 minute internship video, and wrote a marketing email. - Collaborated with teams to meet deadlines, gaining real-world experience in professional communication and task prioritization. - Develop Intern Track System. Experiences: Customer Service Representative – Healthcare Account (Voice Account) TELETECH November [phone hidden] - February [phone hidden] (Seasonal Account) - Handled inbound calls assisting providers with healthcare-related inquiries - Verified member and provider information while maintaining confidentiality - Explained benefits, claims, and account details clearly and professionally - Documented call details accurately in the system - Resolved concerns with empathy and strong communication skills - Followed company policies and HIPAA compliance guidelines - Met quality and performance standards Data Entry/Office Assistant DLSP - Education Management Information System Office July - October [phone hidden] 50-day work immersion sponsored by the Department of Social Welfare and Development – DSWD - Encoded and updated student records with accuracy and confidentiality - Managed class schedules to ensure smooth operations - Communicated directly with students to resolve system-related concerns and resolved issues promptly - Designed simple graphics for school announcements using Canva

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Hi, my name is Micah. I’m a Hospitality Management graduate and a Customer Service Specialist & Sales Virtual Assistant with 10 years of experience in client relations, sales support, and store operations. Throughout my career, I’ve prepared daily, weekly, and monthly operational reports, managed leads and follow-ups to improve conversions, and created marketing content and graphics for various brands. I am also AI Virtual PH–trained, with hands-on experience leveraging AI tools to improve efficiency, streamline workflows, and enhance productivity. My technical skills include: • Canva • CapCut • Adobe Premiere Pro • Google Workspace • Microsoft 365 • Microsoft Teams • Zoom • Outlook • Notion • Calendly I’m detail-oriented, adaptable, and a strong communicator who thrives in fast-paced environments. I’m excited about the opportunity to work remotely with international clients and confident I can add value to any team I join.

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Senior Executive Partner with 17+ years of experience supporting C-suite leaders in complex, regulated environments. I bring structured executive infrastructure to leadership teams through governance-aligned reporting, strategic planning support, operational cadence control, and crisis management frameworks. Recognized for anticipatory execution, decision sequencing, and enterprise-level discretion, I enable executives to focus on growth, oversight, and high-impact leadership.

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Hi there! I’m Denise, a Creative Virtual Assistant with 4 years of experience helping brands and businesses transform their digital presence through compelling visuals, strategic content, and streamlined systems. I specialize in Graphic Design, UX/UI Design, Video Editing, Administrative Support, and Social Media Management — combining creativity and strategy to deliver results that don’t just look good, but convert. Over the past few years, I’ve worked with diverse clients — from startups to established brands — helping them scale their online presence, build cohesive branding, and achieve high conversion rates through optimized visuals and engaging campaigns. My designs have not only elevated brand perception but also driven measurable engagement, follower growth, and client inquiries. Whether it’s refining your brand aesthetics, managing your social platforms, or creating scroll-stopping visuals — I’m here to help your business stand out, scale up, and succeed online.

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Detail-oriented Information Technology graduate with hands-on experience in advanced workflow automation, system integration, and digital operations. Proficient in building and managing web systems, implementing automation using n8n, [link hidden], APIs, and CRM platforms, and maintaining reliable data pipelines with Google Workspace tools. Experienced in configuring servers, deploying automation solutions, ensuring data accuracy, and supporting scalable digital systems in remote environments. A dependable professional focused on creating efficient, secure, and practical technology solutions that improve operational performance.

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Hello there, I'm Joana, a skilled professional with experience as an E-commerce Supervisor, Social Media Manager, Video Editor and Graphic Designer. My expertise lies in driving customer loyalty, enhancing brand identity, and producing high-quality designs that resonate with target audiences. In my previous roles, I have successfully: Generated engagements and boosted customer interactions through strategic social media management and insights-driven campaigns. Created visually captivating designs and video content to enhance brand awareness and market competitiveness. Provided exceptional customer support via email and other channels, ensuring client satisfaction and retention. I also excel in email management, data encoding, marketing, and promoting products and services, making me a versatile asset in dynamic environments. With a proven track record of achieving professional growth and contributing to profitability, I am eager to bring my skills and dedication to your team. I continuously strive for improvement and look forward to making a meaningful impact in the field I am passionate about. Warm regards, Joana

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I am a dedicated professional with an eight years of experience as a Senior Associate at Uniqlo Philippines, where I managed store operations, supported team development, and took on leadership responsibilities such as acting store manager and overseeing administrative processes. I also have a background in Human Resources at Keystone Subic Bay, handling recruitment, onboarding, employee relations, and payroll administration and Student Visa processing . I have high attention to detail, and a proactive work ethic. I am reliable and have a positive attitude.

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Results-driven Performance Marketing Specialist with hands-on experience managing 4 international eCommerce brands and overseeing full digital operations for 8+ active businesses. Proven ability to scale paid campaigns with up to 4.0x ROAS on $1,000+ monthly ad budgets. Specialized in Meta Ads strategy, creative testing, audience segmentation, and full-funnel campaign optimization. Experienced in handling complete digital operations including paid media, creatives, social media management, and in remote collaboration.

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I’m an E-commerce Operations & AI Automation Specialist with 10+ years of hands-on experience keeping online stores running smoothly—covering order fulfillment, customer support, platform migrations, invoicing, and back-office workflows—and now building AI-powered automations that remove manual work and reduce errors. My advantage is that I’m not “automation-only.” I’ve worked deep in real-world e-commerce operations where edge cases happen daily: failed payments, address issues, inventory mismatches, shipping exceptions, cancellations, refunds, and support queue spikes. That operational background allows me to design automations that actually survive production—clean, reliable, and scalable.

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Results-driven professional with 7 years of experience in the BPO industry, including leadership roles as a Transition Manager and Online Training Manager for a UK financial account. Skilled in process improvement, client communication, team training, and performance management. In addition, I bring strong creative expertise as a Video Editor and Graphic Designer, producing engaging visual content for digital platforms and business promotions. I combine analytical thinking with creativity to deliver impactful solutions that enhance brand presence, streamline operations, and drive measurable results.

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Motivated and detail-oriented Communication graduate and former call center representative with hands-on experience in sales, customer service, and administrative support. Skilled in managing client inquiries, generating leads, and maintaining organized records with accuracy, I thrive in both independent and team-oriented environments. I am open to roles such as Virtual Assistant, Customer Service, Sales Support, or Administrative Assistant, preferably in a remote setup with flexible working hours aligned with U.S. time zones. With strong communication, interpersonal, and critical thinking skills, I am passionate about delivering quality results, supporting business goals, and continuously learning to enhance productivity and client satisfaction.

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I am a reliable and detail-oriented professional with years of experience in operations management, customer service, and team leadership. I specialize in administrative support, social media management, marketing coordination, and customer engagement. With a strong background in handling daily operations, managing teams, and executing promotional campaigns, I understand the importance of organization, efficiency, and clear communication. I am highly adaptable, tech-savvy, and committed to delivering high-quality results in a remote work environment. My skills include: • Social Media Management (content planning, scheduling, engagement) • Basic Graphic Design (Canva) • Email and Calendar Management • Data Entry and Administrative Support • Marketing and Promotions • Customer Service and Client Communication I am proactive, fast learner, and goal-oriented. I take pride in meeting deadlines and helping businesses grow through organized systems and effective digital support.

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In my journey as a software engineer, I've honed my skills across various domains. From front-end development that mimics the elegance of a hotel's foyer to back-end systems that ensure operations run like a well-orchestrated event, I've gained proficiency in a multitude of programming languages and frameworks. My toolkit includes C, C++, HTML, CSS, Java, Python and Swift.

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Proactive and empathetic Customer Support Specialist with over two years of experience delivering high-quality assistance across remote platforms. Skilled in troubleshooting SaaS products, managing support tickets via Zendesk and Freshdesk, and simplifying complex issues for users. Known for clear communication, strong documentation, and a passion for helping others. Experienced in collaborating with cross-functional teams to enhance customer satisfaction and retention. Adept at creating internal resources, maintaining help centers, and supporting self-service strategies. Tech-savvy, detail-oriented, and committed to continuous learning and process improvement.

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Customer service professional with 5+ years of experience in e-commerce support, content moderation, and auditing. Skilled in resolving customer inquiries, managing orders, and ensuring high satisfaction across multiple platforms. Strong attention to detail, problem-solving, and adaptability, with a proven track record of delivering accurate, efficient, and empathetic service in fast-paced environments.

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With 7 years of experience as a Restaurant Clerk and 2 years in Data Annotation & Transcription, I am a detail-oriented and reliable professional skilled in both creative and administrative roles. My diverse skill set includes strong organizational abilities, exceptional customer service, and a keen eye for accuracy in data handling. Additionally, I have experience in Administrative Support and Graphic Design, which allows me to approach problems with creativity and efficiency. I am adaptable and committed to delivering high-quality work, ensuring that each task is completed with precision and care.

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I am a dedicated and reliable Executive Virtual Assistant who helps businesses and entrepreneurs stay organized, manage daily tasks, and boost productivity. With strong skills in communication, administration, and online tools, I provide efficient support so you can focus on growing your business. I'm strong when it comes to problem-solving, organizing, managing tasks, and quickly adapting to new tools. I'm naturally curious and I love learning, and it's important to me to be someone others can truly count on.

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I bring one year of dedicated experience within the thriving BPO industry right here in Davao. My tenure has equipped me with essential skills, including exceptional communication, cross-functional collaboration, and effective problem-solving in fast-paced environments. I have a proven track record of consistently exceeding key performance indicators (KPIs) and maintaining high standards of customer satisfaction. What sets me apart is my strong work ethic and commitment to continuous learning, making me a valuable asset ready to contribute immediately to your team's success.

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Hi! I’m Aiza, a certified Digital Marketing graduate and trained Virtual Assistant. I help businesses manage their social media, create engaging content using Canva, and handle administrative tasks efficiently. I’m passionate about helping brands grow online while staying organized and professional. Let’s work together!

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I worked in the BPO industry for about five years, mainly in customer service. I handled calls and emails, helping customers with their concerns and making sure they had a good experience. That role really taught me how to stay patient, communicate clearly, and multitask. I'm also a trained Virtual Assistant with specialized skills in Social Media Management, Administrative Support, Lead Generation, Email Marketing, E-commerce Support.

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