virtual assistantvirtual assistant
Hazel
ID Verified$100
per month
($1/hour)
Profile Description
I bring one year of dedicated experience within the thriving BPO industry right here in Davao. My tenure has equipped me with essential skills, including exceptional communication, cross-functional collaboration, and effective problem-solving in fast-paced environments. I have a proven track record of consistently exceeding key performance indicators (KPIs) and maintaining high standards of customer satisfaction. What sets me apart is my strong work ethic and commitment to continuous learning, m...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
E-commerce & Marketplace
Customer Success
Data & Analytics
Design & Creative
Finance & Accounting
Marketing & Growth
Sales & Business Development
Software Development
Work Experience
CUSTOMER SERVICE REPRESENTATIVE
ALORICA
Jan 2025 - Dec 2025
Job Responsibilities:
I am in the American Home Shield (AHS) account, CSR acts as the essential first point of contact for homeowners dealing with stressful system or appliance breakdowns under their warranty plan. Your core function is to professionally intake new service requests, explain policy coverage, and manage expectations regarding service fees and contractor dispatch times. Success in this role requires a hig...