customer support, virtual assistantcustomer support, virtual assistant

Rose

ID Verified

415/mo

Nairobi, Kenya, Kenya

Looking for Full-time

8 hours/day

Availability: US / EU / Asia timezone

$415

per month

($2/hour)

Member since October 2025

Profile Description

Proactive and empathetic Customer Support Specialist with over two years of experience delivering high-quality assistance across remote platforms. Skilled in troubleshooting SaaS products, managing support tickets via Zendesk and Freshdesk, and simplifying complex issues for users. Known for clear communication, strong documentation, and a passion for helping others. Experienced in collaborating with cross-functional teams to enhance customer satisfaction and retention. Adept at creating intern...

Top Skills

Editorial Calendar Management · <1 yearEmail Copywriting · <1 yearFacebook Marketplace · <1 yearGumroad · <1 yearMarketplace SEO · <1 year

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Content & Writing

SEO Content WritingBeginner

Email CopywritingBeginner

Product DescriptionsBeginner

WordPressBeginner

Editorial Calendar ManagementBeginner

E-commerce & Marketplace

ShopifyBeginner

GumroadBeginner

Facebook MarketplaceBeginner

Marketplace SEOBeginner

Quick Stats

Age27 years

English LevelFluent

ID VerificationVerified