customer support, virtual assistantcustomer support, virtual assistant

Proactive and empathetic Customer Support Specialist with over two years of experience delivering high-quality assistance across remote platforms. Skilled in troubleshooting SaaS products, managing support tickets via Zendesk and Freshdesk, and simplifying complex issues for users. Known for clear communication, strong documentation, and a passion for helping others. Experienced in collaborating with cross-functional teams to enhance customer satisfaction and retention. Adept at creating intern... See more