Virtual Assistant - Graphic DesignerVirtual Assistant - Graphic Designer
Micaela
ID Verified$900
per month
($5/hour)
Profile Description
Results-driven professional with 7 years of experience in the BPO industry, including leadership roles as a Transition Manager and Online Training Manager for a UK financial account. Skilled in process improvement, client communication, team training, and performance management. In addition, I bring strong creative expertise as a Video Editor and Graphic Designer, producing engaging visual content for digital platforms and business promotions. I combine analytical thinking with creativity to del...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Design & Creative
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Sales Order Admin (Remote)
VirtualStaff365
Dec 2024 - Feb 2026
Job Responsibilities:
Handles Order Processing in Cin7. Corresponds to emails for order status queries. December 16, 2024 - February 27, 2026 Checks inventory and stocks that are needed to be transferred to and from warehouses. Expiry dates and re-ordering. Completes back orders and relays out of stock items to customer service in order to inform customers. Process reports and needed documentations. Contacts warehouses...
Chat Support (Remote)
BC Game - Online Casino
Nov 2021 - Aug 2024
Job Responsibilities:
Handles chat for user concerns and clarifications in terms of game technical issues and withdrawal and deposit transactions. The casino uses cryptocurrencies so we also assist clients having delays in deposits by checking their information, Transaction IDs, cross reference to blockchain and the current trends on rates per currency. Casino offers FIAT transactions as well so we assist users on how...
Disputes Specialist
Shopee Philippines Inc.
Jan 2020 - Jan 2021
Job Responsibilities:
Handles Return and Refund concerns from buyers and sellers. January 27, 2020 to January 31, 2021 Investigates the case and provides resolution to both parties. We check whose fault product damages and fraudulent activities are. We handle users not only locally but as well as internationally since the platform offers other countries to buy and sell. Provides resolution in a timely manner and advise...
Quality Analyst
Teleperformance
Jun 2017 - Jul 2019
Job Responsibilities:
I have been promoted as a Quality Analyst on the same company handling mostly the same account I had when I was an agent. I rate calls and site errors making sure that the agents are providing the best quality experience daily. I listen to calls and rate them at the same time. Provides special refresher trainings to agents who have been failing their quality scores on a monthly basis. Sends report...
Transition & Online Training Manager
Teleperformance
Jun 2013 - Jun 2017
Job Responsibilities:
Manages the transition of client from an old banking platform to the new one. Gathers information of their baking profile making sure that they have submitted the required and signed documents for the new account creation. Making sure that all information are correct and the roles per each member of the company are correct prior to endorsing them to training. On training, we basically ask clients...