Customer Service Representative, Lead ManagementCustomer Service Representative, Lead Management
Ciena
ID Verified$600
per month
($3/hour)
Profile Description
I worked in the BPO industry for about five years, mainly in customer service. I handled calls and emails, helping customers with their concerns and making sure they had a good experience. That role really taught me how to stay patient, communicate clearly, and multitask. I'm also a trained Virtual Assistant with specialized skills in Social Media Management, Administrative Support, Lead Generation, Email Marketing, E-commerce Support.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Work Experience
Lead Generation/Social Media Management
Core Media
Jun 2023 - Oct 2024
Key Achievements:
I identified and contacted potential leads to grow my client’s social media following. I also managed accounts, created content, and maintained a consistent online presence to boost brand visibility.
Sales Representative
IQOR
Dec 2020 - Sep 2022
Key Achievements:
As a Sales Representative at iQor, I assist customers with online clothing purchases and excel in upselling complementary products. My expertise in effective upselling techniques drives revenue growth while ensuring a high level of customer satisfaction.
Customer Service Representative
Teletech
Sep 2016 - May 2019
Key Achievements:
In my role as a Customer Service Representative for the Amazon account at TTEC, I deliver exceptional support by resolving inquiries and ensuring a positive shopping experience. I consistently achieve high Customer Satisfaction (CSAT) scores and enhance service processes while collaborating effectively with my team.
Customer Service Representative
Sutherland Global Services
Apr 2012 - Mar 2015
Key Achievements:
As a Customer Service Representative at Petco, I excel in providing exceptional support to pet owners, assisting with inquiries and product selection while prioritizing customer retention through subscription services. My dedication to ensuring a positive shopping experience has led to recognition for outstanding performance, including the best Average Handle Time (AHT) and consistently high Customer Satisfaction (CSAT) scores.