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General virtual assistant with 5 years of experience in admin support, data entry, QA, & operations.

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Hi! I am Andrea D. Madroñal, a 26-year-old communications professional based in Davao City, Philippines. I’m a versatile professional with a background in customer service, training and development, healthcare support, and media and communication. With nearly five years of experience in the BPO industry, I’ve developed strong skills in client communication, problem-solving, administrative support, process management, and team collaboration. My experience includes handling customer inquiries through email and chat, providing patient care support, managing medication orders and delivery concerns, and assisting with customer retention. I’ve also worked as a Training Specialist and Senior Training Specialist, where I developed training materials, facilitated onboarding sessions, created assessments, and helped improve employee performance and product knowledge. With a degree in Communication majoring in Journalism and Broadcasting, I also bring creative and technical skills in content creation, video editing, Canva design, and social media content. I’m organized, adaptable, detail-oriented, and comfortable working independently in a fast-paced environment. I’m eager to bring my combined experience in customer service, operations, communication, and creative work to a team that values reliability, initiative, and continuous improvement. I’m also a quick learner who enjoys taking on new challenges and finding practical ways to make everyday tasks more efficient.

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Customer Service Rep and Administrative Prof. in telecommunication support and policy documentation.

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Professional Summary Detail-oriented administrative professional with 1–2 years of experience handling customer enquiries, resolving problems, and supporting daily administrative operations. Skilled in calendar management, travel booking, scheduling, and organising tasks to ensure smooth and efficient workflows. Experienced in AI training tasks involving calls and audio recordings, requiring accuracy, active listening, and attention to detail. Proficient in Microsoft Office, Canva, Xero, and Sage, with strong organisational, communication, and problem-solving skills. Adaptable, proactive, and comfortable learning new digital tools, with a commitment to delivering professional customer support and reliable administrative assistance in a remote working environment.

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I help business owners stay organized, serve their customers, and manage their day-to-day operations with confidence. With 7 years of Virtual Assistant experience, I provide support in customer care, administrative tasks, social media management, email marketing, and client communication. I take pride in being dependable, proactive, detail-oriented, and committed to building long-term partnerships that make running a business easier. I am a Virtual Assistant and customer service professional with a background in BPO operations and digital business support. My experience spans customer care, administrative coordination, social media management, email marketing, and client relationship management. I enjoy helping businesses streamline daily tasks, improve customer experiences, and stay organized. I value clear communication, accountability, continuous learning, and long-term professional relationships.

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I have experience in customer service, executive assistance, virtual administrative support, and social media management. My skills include email management, appointment setting, handling customer inquiries, organizing tasks, and managing social media platforms. I’m also comfortable using Google Workspace, Microsoft Office, Canva, and AI tools to improve productivity. I’m organized, adaptable, detail-oriented, and able to work under pressure. What makes me a great hire is my dedication, willingness to learn, and genuine commitment to helping clients achieve their goals while providing reliable and quality support.

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I am a hardworking and reliable professional with over five years of experience in Personal assistance, Administration, Sales, Marketing, promotions, and Customer service. I have completed a Virtual Assistant course through ALX, which has strengthened my administrative and digital skills. I am organised, communicate well with people, and enjoy helping businesses build strong customer relationships, solve problems, and achieve their goals. I am eager to contribute my skills, learn new things, and deliver quality work in a professional environment.

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Marketing Influencer | Maelys, Israel | Oct [phone hidden] – Present • Manage high-volume email and Instagram/TikTok inbox outreach, follow-ups, responses, and campaign coordination. • Contact a minimum of 50 influencers per day for monthly gifting campaigns and maintain timely follow-up workflows. • Manage influencer communications for TikTok affiliate opportunities, gifting campaigns, and paid collaborations. • Use CRM/Back Office systems to process orders, track shipments, update records, and monitor delivery status. • Coordinate with warehouses and shipping companies to resolve undelivered or returned orders. • Maintain posting trackers and campaign records to keep deliverables, deadlines, and follow-ups organized. • Maintain ongoing influencer relationships and coordinate retention for future campaigns. Project Coordinator | Morunda, Japan | Jul [phone hidden] – Jun [phone hidden] • Supported recruitment and administrative coordination for pharmaceutical and medical device clients. • Sourced candidates and maintained accurate recruitment databases and contact records. • Coordinated interviews between candidates and consultants, managing schedules and communication. • Conducted outbound calls and follow-ups while keeping candidate information organized and current. Senior Recruiter II / Client Contracts Administrator | PSG Global Solutions, Philippines | Nov [phone hidden] – Mar [phone hidden] • Managed US healthcare recruitment contracts with a strong focus on accuracy, documentation, and compliance. • Communicated with clients regarding contract updates, salaries, shifts, benefits, and other administrative requirements. • Pre-screened and scheduled candidates, coordinated application steps, and maintained timely follow-ups. • Prepared and delivered daily client reports, ensuring information was accurate and clearly presented. Front of House (Receptionist) | Fitness First, UAE | May [phone hidden] – May [phone hidden] • Provided professional customer service to members and guests and handled day-to-day front desk administration. • Processed membership sales, renewals, and payment transactions accurately. • Managed member inquiries, complaints, and administrative documentation while maintaining a professional service experience.

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Results-driven Social Media Manager skilled in strategy, content creation, and brand development, achieving significant audience growth and engagement.

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Customer-focused professional with 7+ years of experience in appointment setting, customer service, technical support, and Google Ads management. Skilled in handling inbound and outbound communications, resolving technical issues, managing client relationships, and optimizing digital marketing campaigns. Known for strong communication, problem-solving, and delivering excellent customer experiences while helping businesses achieve their goals.

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Detail-oriented Bookkeeper and Business Operations Partner with 10 years of experience in accounting, bookkeeping, administrative support, and operations. Skilled in QuickBooks Online, Xero, bank reconciliations, accounts payable and receivable, financial reporting, and process improvement. Experienced in supporting daily business operations, maintaining accurate financial records, and streamlining workflows. QuickBooks ProAdvisor and Xero Certified Specialist with a strong commitment to accuracy, efficiency, and helping business owners make informed decisions and grow their businesses.

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Result-driven Customer Success professional with nearly two decades of expertise spanning strategic sales, customer satisfaction, operations leadership, customer life cycle management, and high value account retention. Proven track record in scaled customer engagement, data-driven health monitoring, proactive churn mitigation, and acceleration product adoption across diverse business markets. Adept at conducting strategic business reviews and partnering with cross-functional teams to deliver solutions that protect revenue and maximize customer lifetime values. Fluent in modern client management and structured communication strategies to scale value delivery in the sales environment.

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I’m a digital marketer with 7 years of experience in social media, content and websites. I plan content calendars, edit short videos, design graphics in Canva, and help with WordPress websites. I’ve worked with businesses in real estate, mortgage, wellness and consulting, mostly in the US and Australia. I’m reliable and organized, and I can work on my own without much supervision.

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I’m Wengielyn Alegre, an experienced SEO Specialist skilled in on-page optimization, link building, keyword research, and technical SEO audits. I’ve helped websites improve their rankings, organic traffic, and overall visibility through data-driven and white-hat strategies. I’m proactive, detail-oriented, and focused on delivering measurable results from building quality backlinks to optimizing content that converts. My goal is to help your website grow with smart, sustainable SEO strategies that bring real business impact.

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I am a Virtual Assistant and Digital Marketing Specialist with over five years of experience supporting businesses through social media management, lead generation, executive assistance, and talent sourcing. I specialize in organizing workflows, managing outreach campaigns, handling administrative tasks, and providing marketing support that improves efficiency and overall performance. I am seeking remote, long-term opportunities where I can contribute to structured and growth-focused teams. I prefer clear communication, defined processes, and professional collaboration, whether in part-time or full-time roles. My goal is to provide reliable, detail-oriented support that helps businesses operate smoothly and achieve sustainable growth.

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Administrative and Marketing professional with 5+ years of experience supporting remote teams and businesses through administrative operations, recruitment, social media management, research, and marketing support. Skilled in coordinating day-to-day tasks, managing digital records, conducting research, creating and scheduling content, and assisting with recruitment and business operations. Proficient in Google Workspace, Microsoft Office, Canva, Notion, LinkedIn, and other digital tools. Organized, adaptable, and detail-oriented, with the ability to work independently, manage multiple priorities, and provide reliable support in fast-paced remote environments.

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A versatile professional with experience in administrative, human resource and marketing management. I specialize in keeping operations organized, managing communications, creating engaging content, and supporting marketing initiatives from planning through execution. I’m highly organized, detail-oriented, adaptable, and comfortable managing multiple priorities in fast-paced remote environments.

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An Executive Administrative Professional with over 25 years of experience supporting C-suite leadership in a fast-paced organization. Deep expertise in executive calendar management, board and senior management meeting coordination, confidential correspondence, records administration, and stakeholder liaison across government, board, and partner relationships. Proficient in Microsoft Office, Google Workspace, Zoom/Teams/Meet, and AI-assisted productivity tools (ChatGPT, Copilot). Now transitioning this extensive in-office executive support background into remote and virtual assistant work. My work arrangement is fully remote / virtual assistant roles (open to freelance, contract, or full-time employment). My approach is simple: I deliver outcomes, not just completed tasks.

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Creative and detail-oriented professional with 2 years of experience in social media management, graphic design, content creation, and administrative support. Skilled in Canva, CapCut, and Meta Business Suite, with a strong ability to create engaging content, manage social media accounts, and support marketing goals. Adaptable, organized, and eager to learn new tools and strategies.

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Digital growth strategist specializing in paid ads, conversion optimization, & marketing automation. I’m a digital growth strategist with hands-on experience in paid advertising, e-commerce marketing, conversion optimization, and marketing automation. I help businesses attract qualified leads, improve customer acquisition, and turn marketing investments into measurable growth. My expertise includes Google Ads, Meta Ads, Shopify, WordPress, landing page optimization, CRM automation, conversion tracking, Google Tag Manager, GA4, and performance reporting. I combine strategic thinking with practical execution, using data to identify opportunities, optimize campaigns, and improve the customer journey. I’ve worked with e-commerce businesses and service-based companies, supporting their growth through paid media, website optimization, lead generation funnels, and marketing systems. I’m comfortable managing campaigns, analyzing performance, troubleshooting tracking issues, and translating marketing data into actionable decisions. I bring a results-driven mindset, strong technical skills, and a commitment to continuous improvement. My goal is to help businesses grow sustainably through smarter advertising, better conversion systems, and more effective marketing operations.

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