GENERAL VIRTUAL ASSISTANT | ADMIN & OPERATIONS SUPPORTGENERAL VIRTUAL ASSISTANT | ADMIN & OPERATIONS SUPPORT

Key Achievements:

AI Video Editor & Social Media Assistant • Edited AI-generated videos to create polished and engaging social media content. • Created Instagram content based on the account’s style, audience, and content goals. • Managed content posting and scheduling to maintain consistent account activity. • Organized content files and prepared materials for publishing. • Reviewed videos and visuals to ensure content quality and consistency before posting. • Monitored account activity and audience engagement to understand content performance. • Supported efforts to increase account reach, visibility, and audience interaction through consistent content management. • Assisted with content planning and explored creative ideas to keep posts fresh and engaging. • Followed social media trends and adapted content ideas to suit the account’s direction. • Developed practical skills in AI video editing, content creation, social media management, and digital content operations.

Key Achievements:

Supervised and managed a team of chatters to ensure smooth daily operations and consistent performance. • Monitored team productivity, sales performance, fan engagement, and adherence to company targets. • Assigned tasks, coordinated workloads, and managed team schedules to maintain efficient operations. • Trained and onboarded new team members, providing guidance on chatting techniques, sales strategies, and company procedures. • Conducted regular performance reviews and quality checks to identify areas for improvement. • Provided constructive feedback, coaching, and action plans to help team members correct mistakes and improve results. • Monitored chat conversations to ensure quality standards, proper communication, and compliance with company guidelines. • Helped develop and improve workflows, standard operating procedures (SOPs), and team guidelines. • Identified recurring performance issues and worked with team members to implement practical solutions. • Supported sales improvement through upselling strategies, personalized fan engagement, follow-up techniques, and subscriber retention. • Tracked performance data and prepared reports to monitor individual and overall team progress. • Communicated updates, expectations, and operational concerns to ensure alignment across the team. • Handled daily operational issues, resolved workflow concerns, and escalated complex matters when necessary. • Maintained organized records of schedules, attendance, performance, and coaching activities. • Supported team motivation, accountability, and collaboration to help achieve operational and performance goals.

Key Achievements:

E-commerce / Dropshipping Customer Support (Non-Voice) • Processed customer orders and monitored order status to help ensure accurate and timely fulfillment. • Tracked customer support tickets and followed up on unresolved concerns. • Responded to customer inquiries through email and ticketing systems, providing clear and professional assistance. • Assisted customers with order updates, shipping status, delivery concerns, and other order-related questions. • Reviewed and organized customer requests to ensure proper documentation and follow-up. • Coordinated order-related concerns and escalated issues when necessary. • Maintained accurate records of customer communications, order details, and ticket status. • Handled multiple customer inquiries and support tasks while maintaining attention to detail and response quality.

Key Achievements:

Helped build and establish the agency’s daily operations, taking on multiple responsibilities across team management, administration, and creator account management. • Managed end-to-end page operations, including account management, content planning, fan engagement, sales strategies, and retention campaigns. • Handled recruitment and hiring, including screening applicants, onboarding new team members, and supporting staff training. • Created and managed team schedules, shift assignments, attendance monitoring, and workflow coordination. • Assisted with payroll preparation, tracking team performance and work records to support accurate and timely payments. • Trained, coached, and supervised chatters to improve sales performance, conversation quality, fan engagement, and retention. • Developed training materials, standard operating procedures (SOPs), workflows, and sales guidelines for the team. • Monitored chatter performance, reviewed conversations for quality assurance (QA), identified recurring mistakes, and provided feedback and coaching. • Developed and optimized sales strategies, including upselling, PPV promotions, bumps, follow-ups, and personalized offers. • Planned content schedules and coordinated content distribution to maintain consistent account activity and fan engagement. • Created visuals and supported content organization and promotional planning. • Developed retention strategies and re-engagement campaigns to maintain subscriber relationships and encourage repeat purchases. • Monitored daily operations, addressed workflow issues, and coordinated with team members to maintain productivity and meet performance goals. • Used tools such as Infloww, Creator Hero, and Buddy X to support creator account management, team workflows, and performance monitoring.

Key Achievements:

Real Estate Customer Support / Administrative Assistant • Managed customer inquiries regarding property listings, sales, leasing, pricing, availability, and property details. • Handled online leads from various channels, responded to prospective buyers and tenants, and conducted follow-ups to maintain engagement and identify potential clients. • Assisted clients throughout the initial inquiry process by providing property information, answering questions, and coordinating requests with the appropriate team members. • Created, updated, and maintained property listings to ensure information, pricing, availability, and descriptions remained accurate and up to date. • Supported social media management and digital marketing activities by preparing property content, publishing listings, and helping promote available properties online. • Organized and maintained client databases, property records, documents, and inquiry logs for efficient information tracking and retrieval.

Key Achievements:

Customer Support Representative – Hotel Reservations • Responded to customer inquiries through email and ticketing systems regarding hotel bookings and reservations. • Assisted customers with booking confirmations, reservation changes, cancellations, and other booking-related concerns. • Coordinated with third-party travel agencies to resolve reservation issues and verify booking details. • Contacted hotels directly by phone to resolve urgent booking concerns, correct reservation errors, and confirm necessary changes. • Followed up with hotels and travel partners to ensure urgent booking issues were addressed promptly. • Investigated booking discrepancies and coordinated with the appropriate parties to find suitable solutions. • Managed multiple support tickets and email inquiries while ensuring accurate documentation and timely follow-ups. • Escalated complex reservation issues when necessary and monitored cases until resolution. • Maintained clear and professional communication with customers, hotel representatives, and third-party travel agencies. • Followed company procedures and service standards to provide accurate and reliable customer support.

Key Achievements:

Customer Service Representative / Sales / Quality Assurance • Handled inbound and outbound calls for customer service, retention, sales, and lead generation campaigns. • Managed customer concerns, cancellation requests, and retention efforts by providing appropriate solutions and service options. • Promoted and sold home improvement products, addressing customer needs, handling objections, and presenting product benefits. • Conducted cold calls for property management and car wash services to introduce offers and generate potential customer interest. • Performed Quality Assurance (QA) reviews to evaluate call quality, communication, policy compliance, and adherence to company standards. • Maintained professional communication, accurate records, and compliance with established procedures and performance targets.