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Profile Description

Results-driven Business Management Specialist with a strong background in outbound sales, customer service, business development, team leadership, inbox management, and Amazon support. I thrive on building meaningful client relationships, identifying opportunities, and delivering solutions that help businesses grow. Throughout my career, I've led high-performing teams, enhanced customer experiences, managed client communications, and streamlined business operations to improve efficiency and results. My experience across sales and customer success has equipped me to understand client needs, solve challenges, and create lasting partnerships. Currently, I serve as a Business Management Specialist at [link hidden], where I help businesses lighten their workload through efficient systems, operational support, and business development strategies. My goal is to help clients save time, improve productivity, and focus on scaling their business while I help drive the day-to-day operations forward. Our approach is simple: find the right people, build the right team, and give businesses the freedom to focus on what they do best. If you're looking to scale your team, reduce the burden of hiring, or gain access to experienced remote talent without the overhead of traditional recruitment, Higala Co is built to help. Core Expertise: Business Development | Outbound Sales | Customer Success | Team Leadership | Customer Experience | Inbox Management | Amazon Support | CRM Management | Process Improvement | Client Relationship Management Happy to connect with business owners, entrepreneurs, and professionals looking to grow their business, optimize operations, and create meaningful partnerships.

Top Skills

Profile Description

I have over 6 years of experience in sales, customer service, retention, and team leadership. I’m skilled in building customer relationships, negotiating, generating leads, and achieving sales targets. I’m a fast learner, results-driven, and committed to delivering excellent service while helping the company grow.

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Remote Executive Virtual Assistant, Customer Support Manager, and Bookkeeper with over 3 years of experience supporting international clients across hospitality, e-commerce, and remote service environments. I specialise in keeping operations running smoothly, from managing executive calendars, email correspondence, and cross-timezone coordination, to handling accounts payable and receivable, QuickBooks bookkeeping, invoice management, and monthly financial reporting. My customer support background spans high-volume call centre operations, CRM management (Salesforce, Amadeus, Bitrix24, GHL), and end-to-end guest services, consistently maintaining a 95%+ customer satisfaction rating and reducing escalated cases by 20%. I have led and trained teams, conducted performance audits, and built processes that improve efficiency without sacrificing accuracy. What makes me a great hire: I work independently, I do not need constant supervision, and I deliver clean, accurate work on time always. I am highly flexible, communicate fluently in English (C1 Advanced), and bring a professional, client-first approach to every role I take on. Whether you need someone to run your back office, manage your customers, or keep your books clean I am ready from day one.

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Profile Description

Top Value Proposition I pride myself of being a highly effective Customer Service Representative with six years of experience specializing in operational support, lead generation, retention, sales and non-voice client relations. My background is built on delivering high-quality service through email and chat support, customer service assistance and administrative task management. I started as a Content Analyst for a book publishing account where I was responsible for pre-editing of articles in accordance to pre-editing instructions; analyzed source documents; and carried out instructions according to job specifications and standards. In my most recent employment, I ventured into a career in Customer Service Assistant (Marketing and Enforcement Division) at DBP Service Corporation (DBPSC) detailed at Pag-IBIG Fund (Home Development Mutual Fund) a national savings and shelter financing program for workers in the Philippines. There, I became responsible for assisting clients (employees and employers) in their membership registration and updates on their accounts. My experience in working with the operational side of the BPO industry and the administrative side of a government office has made me into a well rounded and knowledgeable professional. I have acquired and learned skills that I'm excited to share. Why Partner With Me? I am highly detail-oriented and committed to ensuring tasks are executed accurately and deadlines are met. In terms of adaptability, I am a fast learner, mastering new tools and systems quickly to optimize workflows. I am also committed to long-term collaboration and continuous skills development as a Virtual Assistant. Seeking remote, non-voice opportunities to support growing teams and businesses. Let's connect!

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Profile Description

I have 10 yrs of experience in customer service,3 years in Go high level, I worked with automations, pipelines, triggers, email, and sms campaign, smart list, conversations, and calendar booking. I also have experience in cold calling and administrative task.

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Profile Description

Adaptable Virtual Assistant and Operations Specialist experienced in high-volume BPO workflows, appointment setting, talent sourcing, and financial record-keeping.

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Profile Description

Experienced in customer service and admin support, with strong communication and problem-solving skills.

Top Skills

Profile Description

I am a results-driven professional with almost 10 years of experience in the call centre, BPO, and customer service industries, with a strong background in team leadership, customer experience, and operational performance. I have experience managing and coaching teams, monitoring KPIs, handling escalations, improving service quality, and ensuring customer satisfaction in fast-paced environments, including US-facing campaigns.

Top Skills

Profile Description

A very motivated and driven individual with a passion for continuous growth and learning. Throughout my career, I have gained valuable experience in different industries. I adapt quickly to challenges. I believe in maintaining a positive and collaborative work ethic. I am confident in my ability to contribute to the success of the company, team, or organization. Experienced in different CRM and Tools: Data Management & Productivity: Google Sheets, Airtable, Notion, Microsoft Excel, Trello Design & Content Creation: Canva, CapCut CRM & Sales Tools: Salesforce, GoHighLevel, ZoomInfo, Apollo, Sales Navigator Outreach & Lead Generation Tools: Instantly, Dripify Communication & Support Tools: Slack, Zendesk AI Tools: ChatGPT, Claude, Microsoft Copilot

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Profile Description

Administrative and customer support professional skilled in communication, Data and problem-solving.

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Profile Description

I believe I’m a good fit for this role because I have over 6 years of experience in customer service and e-commerce support. I have experience assisting customers, resolving concerns, and providing accurate and reliable support. I’m detail-oriented, willing to learn, and committed to providing a great customer experience. I’m interested in this role because it matches my experience and gives me an opportunity to grow my skills while helping the company succeed.

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Profile Description

I have total of 5 years of experience in e-commerce platform such as TEMU as well as 1 years experience in Shopify.

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Profile Description

AI Automation Specialist with over three years of experience in customer service, CRM management, and administrative support, combined with hands-on expertise in GoHighLevel (GHL), workflow automation, and AI-powered business systems. Skilled in designing CRM pipelines, sales funnels, workflow automations, appointment booking systems, lead nurturing campaigns, and customer communication processes through portfolio-based implementation projects. Passionate about leveraging AI, automation, and CRM technology to streamline operations, improve customer engagement, eliminate repetitive tasks, and help businesses scale efficiently. Fast learner with strong analytical thinking, problem-solving abilities, and a systems-oriented mindset.

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Reliable and hardworking professional with 5 years of BPO experience, along with experience in virtual assistance, customer service, client management, and administrative support. Skilled in handling customer inquiries, resolving concerns, managing daily tasks, and coordinating with clients. Organized, detail-oriented, and able to work independently. A fast learner who takes initiative and is always willing to improve. Preferred Roles: Virtual Assistant, Customer Support, Data Entry, Social Media Management, and Administrative Support.

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Proactive Executive Assistant and operations professional with four years of administrative and operational experience, including three years directly supporting senior executives and founders in fast-paced remote environments. Skilled in complex calendar and inbox management, travel coordination, project tracking, stakeholder communication, reporting, and confidential administration. Experienced in supporting international, primarily US-based clients and improving workflows through AI, automation, and tools such as n8n, Notion, Asana, Google Workspace, and Microsoft 365.

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Detail-oriented Executive Assistant and Real Estate Transaction Coordinator with 7+ years of remote experience supporting C-level executives, real estate teams, and property managers. Proven expertise in calendar and inbox management, end-to-end transaction coordination, CRM systems, and compliance management. Recognized for streamlining workflows, maintaining high accuracy under pressure, and delivering consistent results in fast-paced, deadline-driven environments. Strong communicator, highly organized, and adaptable to permanent work-from-home and graveyard shift setups.

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Organized and detail-oriented professional with experience in administrative support, data entry, invoice processing, email communication, record management, and customer service. Skilled in managing multiple tasks, maintaining accurate records, coordinating with clients and vendors, and meeting deadlines in a fast-paced environment. Proficient in Microsoft Office, Google Workspace, Excel, Outlook, and ChatGPT. A quick learner with strong communication, multitasking, and problem-solving skills, eager to provide reliable and efficient virtual assistance to help businesses stay organized and run smoothly.

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Profile Description

I'm a detail oriented and adaptable professional with experience in healthcare data management, administrative support, electronic health records system. I enjoy learning new skills, solving problems, and finding new ways to improve work processes. I value accuracy, confidentiality, and teamwork. I am always willing to take new challenges to help me grow both personally and professionally, and contribute to the success of your organization.

Top Skills

Profile Description

I am an Executive Virtual Assistant providing high-level virtual assistance, administrative support, and executive support to help founders and teams streamline operations. I specialize in email communication, scheduling, project management, data entry, and CRM automation to improve efficiency, strengthen communications, and support business growth through structured systems and reliable support.

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Versatile Virtual Assistant and HR Operations Specialist with over three years of remote experience optimizing workflows for global companies. Expert in managing applicant pipelines via Greenhouse, maintaining 98% CSAT scores on Zendesk, and automating workflows using Asana and Zapier to cut data errors by 35%. Highly organized and proactive, I bridge the gap between administrative support and people operations. Hire me to regain valuable hours in your day; I seamlessly handle your calendar, customers, and compliance documentation with minimal supervision, allowing you to focus entirely on scaling your core business operations.

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