Jake

AI Automation & CSR Specialist | GoHighLevel & CRM Expert

Jake

ID Verified
1,000/mo
Consolacion, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

AI Automation Specialist with over three years of experience in customer service, CRM management, and administrative support, combined with hands-on expertise in GoHighLevel (GHL), workflow automation, and AI-powered business systems. Skilled in designing CRM pipelines, sales funnels, workflow automations, appointment booking systems, lead nurturing campaigns, and customer communication processes through portfolio-based implementation projects. Passionate about leveraging AI, automation, and CRM...

Top Skills

Email Management · 3 yearsEmail Support · 3 yearsLive Chat Support · 3 yearsPhone Support · 3 yearsResearch & Information Gathering · 3 years

Skills & Expertise

AI & Automation

ZapierIntermediate
API IntegrationIntermediate
Workflow AutomationIntermediate
Prompt EngineeringIntermediate
AI Agent DevelopmentIntermediate
OpenAI APIIntermediate
Claude/Anthropic APIIntermediate

Customer Success

Live Chat SupportAdvanced
Phone SupportAdvanced
Ticket ManagementAdvanced
Email SupportAdvanced
Technical SupportIntermediate
ZendeskIntermediate
Lead ManagementIntermediate

Data & Analytics

Excel (Advanced)Intermediate
Google Sheets (Advanced)Intermediate

Virtual Assistance & Admin

Research & Information GatheringAdvanced
Email ManagementAdvanced
Calendar ManagementIntermediate
Document ManagementIntermediate
CalendlyIntermediate
Data EntryIntermediate
Personal Assistant ServicesBeginner
TrelloBeginner
AsanaBeginner

Sales & Business Development

SalesforceIntermediate
Lead GenerationIntermediate

Work Experience

Data Entry Clerk

Picture City

Aug 2025 - Feb 2026

Google Sheets (Advanced)Personal Assistant ServicesEmail ManagementCalendlyData EntryCalendar ManagementDocument ManagementExcel (Advanced)Email SupportPhone Support

Customer Service Representative

EXL

Dec 2024 - Jul 2025

Phone SupportTechnical SupportEmail SupportLive Chat SupportTicket ManagementZendeskExcel (Advanced)Data EntryCalendar ManagementEmail ManagementPersonal Assistant Services

Customer Service Representative

Dyninno

Mar 2024 - Nov 2024

CalendlyEmail ManagementResearch & Information GatheringCalendar ManagementGoogle Sheets (Advanced)ZendeskTicket ManagementEmail SupportLive Chat SupportPhone SupportTechnical Support

Customer Service Representative

Qualfon

Oct 2022 - Mar 2024

Technical SupportPhone SupportLive Chat SupportEmail Support

Quick Stats

Age23 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified