Esther

Customer service support, Admin Assistant, call center agent

Esther

ID Verified
800/mo
Lusaka, Zambia
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Administrative and customer support professional skilled in communication, Data and problem-solving.

Top Skills

Data Entry · 5 yearsPhone Support · 4 yearsResearch & Information Gathering · 4 yearsCalendar Management · 2 yearsEmail Management · 2 years

Skills & Expertise

Customer Success

Phone SupportAdvanced
Email SupportIntermediate
ZendeskIntermediate
FreshdeskBeginner

Virtual Assistance & Admin

Data EntryExpert
Research & Information GatheringAdvanced
Calendar ManagementIntermediate
Email ManagementIntermediate
Executive Assistant ServicesIntermediate
AsanaIntermediate
Meeting CoordinationBeginner
Document ManagementBeginner

Sales & Business Development

Cold CallingBeginner

Design & Creative

Social Media GraphicsBeginner

Work Experience

Executive Assistant - Client and Stakeholder Support

Kat and Jeff Transport and Logistics

Apr 2024 - Feb 2026

Key Achievements:

Acted as key point of contact for internal and external stakeholders, responding to inquiries professionally . Managed high volume of Emails and phone communication ensuring every request was tracked and resolved on time. Followed up on pending projects on Asana Handled sensitive information and confidential information.

Email SupportPhone SupportEmail ManagementCalendar ManagementData EntryDocument ManagementSocial Media GraphicsAsanaMeeting CoordinationExecutive Assistant Services

Recruitment and Career Consultant

Excel Training and Recruitment

Sep 2021 - Mar 2023

Key Achievements:

Served as the main point of contact for clients and job seekers Answering questions and guidance through processes Resolved candidate and client concerns professionally Building strong relationship with clients Maintained accurate confidential records Coordinated trainings

Meeting CoordinationSocial Media GraphicsDocument ManagementResearch & Information GatheringPhone SupportEmail Support

Receptionist

Heavenly Joy Limited

May 2020 - Aug 2021

Key Achievements:

Coordinated in outbound and inbound sales Escalating appropriately Resolved day to day customer problems calmly and effectively.

ZendeskData EntryEmail SupportCold Calling

Quick Stats

Age33 years
English LevelFluent
Other Languages
SpanishBasic
ID VerificationVerified
Portfolio
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