Virtual AssistantVirtual Assistant
Jake
$700
per month
($4/hour)
Profile Description
Top Value Proposition I pride myself of being a highly effective Customer Service Representative with six years of experience specializing in operational support, lead generation, retention, sales and non-voice client relations. My background is built on delivering high-quality service through email and chat support, customer service assistance and administrative task management. I started as a Content Analyst for a book publishing account where I was responsible for pre-editing of articles in ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Sales & Business Development
Virtual Assistance & Admin
Customer Success
Work Experience
Customer Service Assistant
DBP Service Corporation (DBPSC)
May 2018 - Present
Key Achievements:
Responsible for assisting clients (employees and employers) in their membership registration and updates on their accounts (The Pag-IBIG fund is a national savings and shelter financing program for workers in the Philippines)
Customer Service Associate
Students Only Philippines Inc. (SOPHI)
Sep 2016 - Apr 2018
Key Achievements:
Handled customer service and back-office work for Skedaddle [Bus Company], a Lead Generation Account, and The Black Tux [Tuxedo Rental], both based in the United States
Customer Service Representative
QUALFON Quality Contact Center
Jan 2016 - Sep 2016
Key Achievements:
Handled customer service, including account maintenance and technical support, for Straight Talk Wireless, a US mobile phone prepared account
Customer Service Representative
TELETECH
Jun 2014 - Mar 2015
Key Achievements:
Assisted health care providers on patient health insurance coverage for Anthem Cross Blues Shield, a health insurance account based in the US
Sales Representative, Account Maintenance & Retention Agent
STREAM GLOBAL SERVICES
Oct 2012 - Apr 2014
Key Achievements:
Handled customer relations and product promotion for Fingerhut, a sales account, and provided technical support for Intuit, a payroll account in the US. Provided customer retention services through deals and discounts, technical support, and service education for Vonage, a telecommunications account also based in the United States.
Content Analyst, XML checker, Quality Assurance agent
SPi GLOBAL Content Solutions
Apr 2010 - Oct 2012
Key Achievements:
Responsible for pre-editing of articles in accordance to pre-editing instructions; Analyzed source documents and carried out instructions according to job specifications and standards; Responsible for checking extracted XML in accordance to XML instruction and XML validity; Responsible for checking article data between PDF and HTML files.
Quick Stats
Certifications
Education
Bachelor's Degree
Negros Oriental State University
2004 - 2010