Arnel

Virtual Assistant | Data Analysis

Arnel

ID Verified
750/mo
Quezon City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Reliable and hardworking professional with 5 years of BPO experience, along with experience in virtual assistance, customer service, client management, and administrative support. Skilled in handling customer inquiries, resolving concerns, managing daily tasks, and coordinating with clients. Organized, detail-oriented, and able to work independently. A fast learner who takes initiative and is always willing to improve. Preferred Roles: Virtual Assistant, Customer Support, Data Entry, Social Med...

Top Skills

Phone Support · 3 yearsTechnical Support · 2 yearsB2B Sales · <1 yearB2C Sales · <1 yearBlog Writing · <1 year

Skills & Expertise

AI & Automation

HeyGenBeginner

Content & Writing

Blog WritingBeginner
SEO Content WritingBeginner

Customer Success

Phone SupportAdvanced
Technical SupportIntermediate
Live Chat SupportBeginner
Social Media SupportBeginner
Ticket ManagementBeginner
Email SupportBeginner
ZendeskBeginner

Data & Analytics

Google Sheets (Advanced)Beginner
Excel (Advanced)Beginner

Design & Creative

CanvaBeginner
Social Media GraphicsBeginner
CapCutBeginner
Video EditingBeginner

E-commerce & Marketplace

TikTok ShopBeginner
Facebook MarketplaceBeginner
Order ProcessingBeginner
Inventory ManagementBeginner
Order FulfillmentBeginner

Sales & Business Development

B2C SalesBeginner
B2B SalesBeginner
Cold Email OutreachBeginner
SalesforceBeginner
Zoho CRMBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner
NotionBeginner

Work Experience

Order Fulfillment and Email Support

Skocompounds

Jun 2026 - Present

Key Achievements:

I handled order fulfillment email customer support I managed orders, checked fulfillment details Assisted customers through email.

Order ProcessingEmail SupportGoogle Sheets (Advanced)Order Fulfillment

Client Success Manager

Brandwork Marketing

Jun 2025 - May 2026

Key Achievements:

andwork Marketing 2025-2026 I optimized clients local listings and audited their digital presence. Coordinated with the whole team to work on making the campaign a success without compromising timeline. Joined startegy sessions and held one if needed.

Blog WritingTicket ManagementEmail SupportCanvaCalendar ManagementZoho CRMDocument ManagementEmail Management

Branding and product research

Marie Originals – E-commerce

May 2023 - Jul 2025

Key Achievements:

Managed brand development and product research. Researched trending and profitable products. Helped improve product presentation and online branding.

Inventory ManagementZoho CRMEmail ManagementDocument Management

Client Manager

PPA Media

Mar 2021 - Apr 2024

Key Achievements:

Created and scheduled social media content. Managed client accounts and customer concerns. Improved online reputation through review management. Optimized listings, promotions, and content for better visibility. Created blogs, service pages, and email campaigns.

SEO Content WritingTicket ManagementEmail SupportPhone SupportB2B SalesCalendar ManagementZoho CRMDocument Management

Quick Stats

Age32 years
English LevelConversational
ID VerificationVerified
Portfolio
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Certifications

General Virtual Assistance