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Highly organized and results-driven professional with over 9 years of experience in virtual assistance, administration, operations, and customer service. Skilled in executive support, client relationship management, team coordination, recruitment, onboarding, and business operations. Proficient in CRM systems, QuickBooks, ServiceTitan, and digital collaboration tools. Strong communication, problem-solving, and organizational skills, with the ability to manage multiple priorities and work independently in remote environments. Speak both English and Portuguese.

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SOUND ADVICE BPO POSITION: SOLAR OPERATIONS MANAGER DATE: AUGUST 20, [phone hidden] TO MARCH 28, [phone hidden] JOB DESCRIPTION: • Develop and implement call center policies and procedures • Hire, train, and supervise call center staff • Monitor and analyze call center performance metrics to improve quality and productivity • Identify areas for operational improvement and develop strategies to address them • Ensure adherence to company and industry regulations and standards • Maintain positive relationships with clients and stakeholders • Prepare and present reports on call center operations to senior management • Devise ways to optimize procedures that employees are expected to follow during and between calls;. • Managed and led a team of appointment setters to generate qualified solar consultation appointments • Set and tracked KPIs including call volume, conversion rate, and appointment show rate • Developed and optimized call scripts, improving appointment booking conversion rates • Monitored team performance through call reviews, coaching, and real-time feedback • Oversaw CRM management, ensuring accurate lead tracking and timely follow-ups • Coordinated with sales and marketing teams to align lead quality and campaign performance • Implemented process improvements that increased team productivity and reduced lead response time • Generated daily and weekly performance reports to guide decision-making, Trained and onboarded new agents, improving ramp- up time and overall team efficiency BIZ SUPPORT SOLUTIONS BPO POSITION: BUSINESS DEVELOPMENT /OPERATIONS MANAGER DATE: JAN 20, [phone hidden] – JULY 18, [phone hidden] JOB DESCRIPTION: • Leads and communicates the Service Operations Strategy to team Leads and team members Strong interpersonal & influence management skills. • Knowledge of Client and end user requirement • Identify opportunities of improvement with in his Queue • Monitor the performance of the team leads, team members and new hires for his respective Queue. >Undertake one-on-one and group interactions to provide appropriate inputs. • Maintain continuous focus on process metrics, quality and cost and to escalate exigencies and non-compliances in respective Queue. • Provide functional support & direction on operational needs to the team leads and team members. Floor management, team rostering and intra-day management for 24/7/365 operations. COMPANY: TELPROS INC POSITION: OPERATIONS MANAGER DATE: June 5, [phone hidden] – SEPTEMBER 11, [phone hidden] JOB DESCRIPTION: • Make outbound calls to potential customers • Qualify leads and set appointments for sales team • Follow up with leads and ensure customer satisfaction • Maintain accurate records of calls and appointments in CRM system • Communicate effectively with team members and management • Meet or exceed weekly and monthly appointment setting goals • Stay up-to-date with product and service knowledge • Provide feedback to improve sales and marketing strategies

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I’m a Virtual Assistant with around 7 years of experience supporting international clients across marketing, operations, admin, project coordination, and web development. My work includes client communication, CRM and lead tracking, social media and content creation, graphic design, short-form video editing, websites and landing pages, workflow support, and day-to-day business operations. I’m used to working independently, learning new systems quickly, and taking ownership of tasks from start to finish.

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Detail-oriented Cloud Bookkeeper with experience managing financial records using cloud-based accounting platforms such as QuickBooks in Cloud Accounting. Skilled in accounts payable and receivable, bank reconciliations, financial reporting, and data accuracy. Adept at streamlining processes, ensuring compliance, and providing real-time financial insights to support business decision-making. Committed to maintaining confidentiality, improving efficiency, and delivering reliable bookkeeping services in remote and cloud-based environments

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Senior recruiter with 5+ years of full-cycle recruitment and RPO for clients in the UK, US and South Africa, built on 10 years of international client service with Lufthansa InTouch and Key Travel. I fill the roles that stay open: 5 long-open positions filled in 8 weeks for a US digital marketing client, 40% faster time-to-hire after building a company's first structured hiring process, 95% client satisfaction and an [phone hidden]% offer-acceptance rate. I recruit across digital marketing, technology, engineering, skilled trades, healthcare and finance, plus executive and virtual assistant roles. My strengths are Boolean and X-Ray sourcing, LinkedIn Recruiter, high-quality screening, stakeholder management, offer management and hiring against targets and SLAs, with a medical recruitment background in compliance-heavy, multi-stage placements. I use AI every day (Claude, ChatGPT, Perplexity) to source, screen and report faster, without losing the human judgement good hiring needs. I also co-run a digital marketing agency, so I understand the marketing roles I recruit for. Reliable, fast to ramp up, and available immediately for full-time remote work in US, UK and European hours.

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I have worked in the Corporate industry in the pas 20 years. A combination of Customer Service, Sales, Appointment setting, and Recruitment such as Sourcing, Open house, Walk in and over the phone. The accounts I have handled such as Telco. , Retail, Technical, Sales, Legal , Real Estate and Etc. Accounts: Ebay Australia and U.S Amazon U.S and U.K Sprint AT&T Legal Calls Book Sales Solar Panel Real Estate And More

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With over 7 years of experience in customer service, client success, recruitment, and administrative operations, I specialize in creating seamless client experiences through effective onboarding, proactive communication, and reliable follow-through. I have managed 200+ client onboarding projects, guiding clients through setup, documentation, training, launch, and ongoing support to ensure they feel confident and supported at every stage. I’m skilled at managing multiple client accounts, coordinating meetings, resolving concerns, maintaining accurate records, and collaborating with cross-functional teams to keep operations running smoothly. Tech-savvy, adaptable, and client-focused, I thrive on building strong relationships, improving processes, and helping businesses strengthen client satisfaction, engagement, and long-term success.

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Skilled in sales, lead gen, recruiting, client service, project and team leadership, and operations.

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Organized administrative and client support professional with 7+ years of experience across customer service, global operations, recruitment coordination, documentation, and remote communication. Skilled in calendar and schedule coordination, email and client support, data accuracy, online research, recordkeeping, and follow-up. Experienced in working with international clients and teams across different time zones. Known for clear communication, attention to detail, and reliable follow-through.

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Ecommerce professional, growing from Product Lister to Team Lead and now Operations Assistant and Recruitment Manager. I started in the details of the catalog, where accuracy, consistency, and speed directly affect sales. That foundation shaped how I run operations and talent acquisition in one role. I build CRM pipelines and workflow automations in GoHighLevel, connect WordPress forms through webhooks, and developed an AI project that handles repetitive recruitment tasks, freeing time for higher-value work. I’m known for prioritizing by business impact, coordinating projects across Slack and email, and developing people to their full potential. My work has been recognized with a “Data Excellence” Award for project innovation, data distribution, and dashboards.

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I've had 5 years experience in administrative role. And I know the importance of having someone who could help delegate the task and identify those urgent tasks that needs to be completed for the day. And having someone who could prepare the schedule and avoid overlapping meetings could give you time to be ready for the next discussion

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Customer Support and AI-Powered Operations Specialist with over 4 years of experience in virtual assistance, customer service, client success, lead management, recruitment, and administrative operations. Experienced in managing customer communications, maintaining CRM databases, coordinating workflows, nurturing leads, and improving operational efficiency. Proficient in GoHighLevel (GHL), [link hidden], and various digital business tools, with hands-on experience in CRM management and workflow automation. Quick to learn new technologies, detail-oriented, and skilled at managing multiple priorities while maintaining clear communication and a positive customer experience. Seeking to leverage customer support expertise, automation capabilities, and AI-powered tools to streamline business processes, strengthen client relationships, and support team performance in a remote role.

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Detail-oriented Virtual Assistant and Administrative Support professional with experience in data entry, documentation, customer and account support, scheduling, records management, quality assurance, research, social media support, workflow coordination, and remote team operations. Skilled at maintaining accurate records, organizing information, handling confidential data, following procedures, resolving issues, and coordinating tasks across teams. Experienced in high-volume remote environments with strong attention to detail, communication, and time management.

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I am a Senior Executive Virtual Assistant and Operations Manager with over four years of specialized experience in business operations and over 18 years of total professional expertise in banking, insurance, and administrative leadership. Recently, I completed my Juris Doctor, which allows me to bring a unique legal perspective to contract-to-close processes and operational compliance. My focus is on driving efficiency through technology. I thrive on turning complex operational challenges into streamlined, automated systems. I have a proven track record of supporting US-based executives and managing teams of junior VAs to ensure organizational growth and precision. Outside of the "digital office," you’ll find me staying sharp through legal research or clearing my head with a long-distance run.

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A versatile, multidisciplinary professional with experience in education, digital marketing, social media management, content creation, media production, voice-over, communications, event coordination and hosting, customer service, administration, facilitation, brand strategy and community engagement. A creative storyteller, strategic communicator and people-focused leader passionate about using media, technology and communication to create impact, build brands and connect people with opportunities.

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I’m a results-driven professional with years of B2B cold-calling experience and a proven track record supporting Fortune 500 companies. I’ve had the opportunity to work across diverse industries and serve businesses in the US, Canada, UK, and Australia. Beyond sales and lead generation, I have hands-on experience as a residential property management leasing coordinator, GoHighLevel (GHL) specialist, web designer, and social media manager. I combine strong communication skills, technical expertise, and business understanding to help companies generate leads, streamline operations, strengthen their online presence, and grow.

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I provide reliable Virtual Assistant, Administrative, HR, and Customer Service support that helps business owners save time, stay organized, and focus on growing their business. With hands-on hospitality and HR experience at Hue Hotels & Resorts Boracay, I bring practical skills in employee records management, HR documentation, attendance monitoring, report preparation, data entry, email communication, and handling customer and employee inquiries. I focus on keeping records accurate, documents organized, communication professional, and daily tasks on track. I am proactive, detail-oriented, adaptable, and quick to learn new tools and systems. I understand the importance of confidentiality, meeting deadlines, and providing dependable support that makes a real difference to your team's workflow. My goal is to make your work easier, your operations more efficient, and your day less stressful. Whether you need help with administrative tasks, HR support, or customer service, I am ready to understand your needs, adapt to your workflow, and become a dependable part of your team. Let's work together to give you more time to focus on what matters most: growing your business.

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I am a dependable Virtual Assistant with experience in executive support, HR administration, recruitment coordination, and customer service. I have supported a CEO, coordinated interviews, managed calendars and business communications, and prepared reports. Skilled in Microsoft Office and Google Workspace, I bring clear communication, attention to detail, and an organized approach to managing priorities. I help clients stay on top of daily tasks and keep operations running smoothly.

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Experiences in : Recruitment, Customer Service, Marketing, Social Media Management, Content Creation

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Dedicated and versatile Customer Service and Virtual Assistant professional with over 10 years of experience in client support, team leadership, administrative tasks, and operations management. Proven expertise in remote environments, digital assistance, and quality assurance, delivering efficient solutions and exceptional service for global clients.

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