Project manger

Khaita

ID Verified
5,000/mo
Nairobi , Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

A versatile, multidisciplinary professional with experience in education, digital marketing, social media management, content creation, media production, voice-over, communications, event coordination and hosting, customer service, administration, facilitation, brand strategy and community engagement. A creative storyteller, strategic communicator and people-focused leader passionate about using media, technology and communication to create impact, build brands and connect people with opportunit...

Top Skills

Canva · 3 yearsCapCut · 3 yearsCreative Writing · 3 yearsLive Chat Support · 2 yearsScriptwriting · 1 year

Skills & Expertise

Content & Writing

Creative WritingAdvanced
ScriptwritingIntermediate
Blog WritingBeginner
Product DescriptionsBeginner

Customer Success

Live Chat SupportIntermediate
Phone SupportBeginner
Social Media SupportBeginner
Ticket ManagementBeginner
LiveChatBeginner
ZendeskBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Design & Creative

CanvaAdvanced
CapCutAdvanced
Logo DesignBeginner

E-commerce & Marketplace

ShopifyBeginner
DropshippingBeginner
Shopify PlusBeginner

Human Resources

US RecruitingBeginner
Technical RecruitingBeginner
Candidate SourcingBeginner
RecruitmentBeginner

Marketing & Growth

SEO (Technical & Content)Beginner
Google AdsBeginner
Meta Ads (Facebook/Instagram)Beginner
LinkedIn AdsBeginner
TikTok AdsBeginner
Content StrategyBeginner
Community ManagementBeginner
Instagram GrowthBeginner
YouTube Channel ManagementBeginner
HubSpotBeginner
SubstackBeginner
Social Media AnalyticsBeginner
ChatGPT for MarketingBeginner

Sales & Business Development

SalesforceBeginner
Zoho CRMBeginner
Apollo.ioBeginner
Sales PresentationsBeginner
Proposal WritingBeginner

Specialized Skills

Online Course CreationBeginner
Curriculum DevelopmentBeginner
Language TeachingBeginner
Corporate TrainingBeginner
Technical TrainingBeginner
Coaching & MentoringBeginner
Performance ManagementBeginner
Mental Health SupportBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Travel PlanningBeginner
Document ManagementBeginner
Data EntryBeginner
Meeting CoordinationBeginner
Executive Assistant ServicesBeginner
Personal Assistant ServicesBeginner
Research & Information GatheringBeginner
CalendlyBeginner
AsanaBeginner
NotionBeginner
ClickUpBeginner
JiraBeginner

Work Experience

Social media intern

Queen Esther's Generation

Jul 2026 - Sep 2026

Job Responsibilities:

Supported the organization's digital presence by planning, creating and publishing engaging social media content across platforms, developing content calendars, designing promotional graphics and videos, writing captions and event announcements, managing social media pages and audience engagement, monitoring content performance and analytics, supporting digital campaigns and event coverage, updati...

Excel (Advanced)CanvaCapCutGoogle Sheets (Advanced)Social Media SupportLive Chat SupportScriptwritingBlog WritingCreative WritingPhone Support

CUSTOMER CARE AGENT

CCI

Oct 2025 - Apr 2026

Job Responsibilities:

Handled customer inquiries through calls, emails and live chats, resolved complaints and service-related issues, provided accurate information and tailored solutions, managed customer accounts and records using CRM systems, followed up on requests to ensure customer satisfaction, and maintained positive client relationships while meeting service quality standards and performance targets.

Live Chat SupportLiveChatExcel (Advanced)Phone SupportShopifyDropshippingShopify PlusData EntryEmail ManagementAsana

Administrative assistant

Talent Eye Training Institute

Apr 2024 - Oct 2025

Job Responsibilities:

Administrative Assistant: Managed daily administrative operations, coordinated schedules and appointments, maintained records and documentation, handled correspondence, organized meetings, prepared reports, and supported efficient office operations through effective communication and organization. Customer Support Representative: Handled customer inquiries through calls, emails and live chats, re...

Blog WritingCreative WritingPhone SupportLive Chat SupportSocial Media SupportGoogle Sheets (Advanced)Excel (Advanced)CanvaCapCutSubstack

Quick Stats

Age24 years
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationVerified

Certifications

Open Bible course
Interior design
Making Of a Leader Masterclass
Basic counselling
Drugs and substance abuse counselling
Career box training

Education

Bachelor's Degree

KCA UNIVERSITY

2021 - present