Virtual Assistant - customer Service AssociateVirtual Assistant - customer Service Associate
Geraldine
ID Verified1,000/mo
Iloilo, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$1,000
per month
($6/hour)
Member since October 2026
Profile Description
Dedicated and versatile Customer Service and Virtual Assistant professional with over 10 years of experience in client support, team leadership, administrative tasks, and operations management. Proven expertise in remote environments, digital assistance, and quality assurance, delivering efficient solutions and exceptional service for global clients.
Top Skills
Phone Support · 6 yearsCalendar Management · 5 yearsLive Chat Support · 5 yearsTicket Management · 5 yearsEmail Support · 4 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Phone SupportExpert
Live Chat SupportExpert
Ticket ManagementExpert
Email SupportAdvanced
Lead ManagementAdvanced
LiveChatAdvanced
Technical SupportBeginner
Design & Creative
CanvaBeginner
E-commerce & Marketplace
Amazon Seller CentralAdvanced
Amazon FBAAdvanced
Order ProcessingAdvanced
Order FulfillmentAdvanced
WooCommerceBeginner
ShopifyBeginner
Finance & Accounting
BookkeepingBeginner
Human Resources
US RecruitingBeginner
RecruitmentBeginner
TimekeepingBeginner
HR ManagementBeginner
Marketing & Growth
Email MarketingBeginner
HubSpotBeginner
Real Estate Operations
Real Estate ListingBeginner
Virtual Assistance & Admin
Calendar ManagementExpert
Personal Assistant ServicesAdvanced
Travel PlanningAdvanced
Data EntryAdvanced
Executive Assistant ServicesAdvanced
Research & Information GatheringAdvanced
Email ManagementAdvanced
Document ManagementAdvanced
Meeting CoordinationBeginner
CalendlyBeginner
Work Experience
Costumer Service/ Virtual Assistant - Freelancer
BOXBROWNIE.com
Dec 2022 - Aug 2026
Live Chat SupportEmail SupportLiveChatPhone SupportTechnical SupportTicket ManagementLead ManagementReal Estate Listing
Call Center Associate/ DART Supervisor
IBEX TAGBILARAN
May 2021 - Oct 2022
Live Chat SupportEmail SupportAmazon FBAPhone SupportTicket ManagementLead ManagementAmazon Seller CentralOrder ProcessingOrder Fulfillment
Center Associate Tier3
Concentrix-Cebu
Apr 2019 - Dec 2020
Live Chat SupportEmail SupportLiveChatData EntryPersonal Assistant ServicesPhone SupportTechnical SupportDocument ManagementTicket ManagementLead Management
Service Director Associate
Wipro Philippines
Oct 2015 - Jan 2019
Live Chat SupportEmail SupportLiveChatPhone SupportTechnical SupportTicket ManagementLead ManagementTravel PlanningData Entry
Outbound Call Center Rep / Team Leader
ETC Solutions
May 2013 - Jan 2015
Phone SupportTechnical SupportTicket ManagementLead ManagementResearch & Information GatheringMeeting CoordinationData Entry
Administrative Assistant/ Chat Support QA / Customer Service Team Lead
Kudo Support Inc.
Nov 2009 - Nov 2011
Live Chat SupportEmail SupportLiveChatPhone SupportTechnical SupportTicket ManagementLead ManagementTimekeepingRecruitmentHR ManagementEmail MarketingTravel PlanningData EntryExecutive Assistant ServicesResearch & Information GatheringMeeting CoordinationDocument ManagementPersonal Assistant Services
Quick Stats
Age41 years
English LevelFluent
ID VerificationVerified